Oneworld Classic Flight Reward Discussion - The Definitive Thread

[vetrade]

Don't know if it's only a temporary hitch or not, but seat selection at rj.com is not available ATM.

 

[renatts]

Agreed. My calls tend to run with me saying "I would like to amend a One World Award. I would like to delete two flights and add three flights". The agent then asks me which flights and tells me if he or she runs into a problem - in which case we work together to find an alternative. The more I can be clear about what I want - flight numbers, dates, times, routes, ICAO phonetic alphabet - the smoother the process seems to be. I have never had an agent refuse to book me on my preferred flight except where there was phantom availability or (once) where I had asked for one half of a married sector.

Yeah mate, that’s exactly what I do too. I have never had a refusal until the last two weeks.

The last 5 agents I spoke to didn’t know what a Oneworld Award was, and said they couldn’t help me.
You can only spend so many hours and have your itinerary broken so many times before you just give up.

 

[ozflier]

Don't know if it's only a temporary hitch or not, but seat selection at rj.com is not available ATM.

I have six flights set up with RJ ( and there have been plenty of Covid related changes ) and have always found that if RJ seat allocation is down, selection can be done via Royal Air Maroc.

 

[djkelly69]

My calls tend to run with me saying "I would like to amend a One World Award. I would like to delete two flights and add three flights". The agent then...*

*... puts me on hold while they 'review my booking', and never come back until it goes to the dreaded survey.

 

[vetrade]

I have six flights set up with RJ ( and there have been plenty of Covid related changes ) and have always found that if RJ seat allocation is down, selection can be done via Royal Air Maroc.

Can't select seats for the AY flight I wanted there either. Will try again in a couple of days

 

[renatts]

*... puts me on hold while they 'review my booking', and never come back until it goes to the dreaded survey.

Yeah had that twice, haha

I feel like it got harder when Qantas realised the priority numbers were on OzBargain. I wonder if anyone has got through to Hobart since then, who isn’t gold+ anyway.

 

[There'sOnlyOneJimmy]

I just double checked my e-ticket from Qantas and realised there’s no ticket number, however when I request the ticket from Finnair it does have a ticket number that matches the one e-mailed to me by the agent in text format.

This.
I have exactly the same issue.
I have the ugly Text-based email, which includes the 081- ticket numbers, but when I force MMB to email me the pretty PDF-style Itinerary, it doesn’t contain the ticket numbers.
When I go to the various carrier sites, I can select seats, and they show the same ticket numbers as the Text-based email.
Should I be worried that the PDF-style Itinerary available via MMB doesn’t contain the ticket numbers 48 hours after the Itinerary change?

 

[Lynda2475]

but when I force MMB to email me the pretty PDF-based Itinerary, it doesn’t contain the ticket numbers.

I wasnt aware you could do this, just went into MMB and asked it to email me.

The ticket it sends is the one from before my last chnage, it doesnt have the two extra flighst on it, so doesnt match what I see when I go into My Bookings.

Should of known I was being lied to.

Time to call again, grrr.

 

[DC3]

I wasnt aware you could do this, just went into MMB and asked it to email me.

The ticket it sends is the one from before my last chnage, it doesnt have the two extra flighst on it, so doesnt match what I see when I go into My Bookings.

Should of known I was being lied to.

Time to call again, grrr.

That button will send the latest e-ticket that was issued. Just may not be the one that we are after.

MMB seems to update before I hang up from the Call Centre. The elusive e-ticket may follow, one day.

 

[MEL_Traveller]

I wasnt aware you could do this, just went into MMB and asked it to email me.

The ticket it sends is the one from before my last chnage, it doesnt have the two extra flighst on it, so doesnt match what I see when I go into My Bookings.

Should of known I was being lied to.

Time to call again, grrr.

This is my experience… MMB seems to send me the original ticket PDF, not the one that might have been updated. Maybe it takes time to update? Dunno, but i’m not too fussed as I can cross-reference through other sources.

 

[Lynda2475]

Ive done 3 changes to this OWA, i have pdf e-tckets for the original and the second change, but not for the the latest change which was made 2 weeks ago.

I never got a new PDF ricket emailed, just a screen scrape from the person who reinstated my booking (after they cancelled it for not processing the taxes in time, and after I made them take the points that they had returned back out of my account). That text version they sent me had a newer ticket number, but when I ask MMB to send me my ticket, it keeps sending the 2nd (now outdated) version which is missing 2 legs.

I want a legit PDF e-ticket so if there are any issues on the trip I have evidence, not a text whoich anyone could have mocked up.

On phone now, been put on hold while they speak to ticketing, they swear it has been ticketd, but if it has why does MMB show this version?

its so frustrating that you cant get issued with correct paperwork.

** Still on hold but they have emailed itinerary - but that itinerary does not have a ticket number (worse than last time when the text version at least had a ticket number)

 

[Oubline]

Can't select seats for the AY flight I wanted there either. Will try again in a couple of days

Sorry if I’m missing something, just trying to be helpful - for my Finnair seats I just choose them on the Finnair website using the same booking reference and it works fine, if you’d rather do that. The seat map on the Finnair website is more descriptive too.

 

[DC3]

It will send the latest e-ticket that was issued. Just may not be the one that we are after.

This is my experience… MMB seems to send me the original ticket PDF, not the one that might have been updated. Maybe it takes time to update? Dunno, but i’m not too fussed as I can cross-reference through other sources.

Just for clarification, it sends the most recently issued e-ticket. Not the original, unless only one e-ticket has been issued.

If a revised e-ticket takes two weeks to be issued, then you still get the previous one until then, through MMB.

 

[renatts]

This.
I have exactly the same issue.
I have the ugly Text-based email, which includes the 081- ticket numbers, but when I force MMB to email me the pretty PDF-based Itinerary, it doesn’t contain the ticket numbers.
When I go to the various carrier site, I can select seats, and they show the right ticket numbers.
Should I be worried?

I have absolutely no idea if we should be worried. I’ve checked on Malaysian, Royal Jordanian and Finnair - all show the ticket number I was emailed in text.

I’ve also been able to select seats on AY, which you can’t usually do before ticketing.

It would probably take both of us 15 seconds to confirm with the Hobart or Auckland call centres if we need to be worried, but there’s no way to contact them or anyone else in a position to reassure us.

Wild to have this from the “national carrier”

 

[Mr H]

Ive done 3 changes to this OWA, i have pdf e-tckets for the original and the second change, but not for the the latest change which was made 2 weeks ago.

I never got a new PDF ricket emailed, just a screen scrape from the person who reinstated my booking (after they cancelled it for not processing the taxes in time, and after I made them take the points that they had returned back out of my account). That text version they sent me had a newer ticket number, but when I ask MMB to send me my ticket, it keeps sending the 2nd (now outdated) version which is missing 2 legs.

I want a legit PDF e-ticket so if there are any issues on the trip I have evidence, not a text whoich anyone could have mocked up.

On phone now, been put on hold while they speak to ticketing, they swear it has been ticketd, but if it has why does MMB show this version?

its so frustrating that you cant get issued with correct paperwork.

** Still on hold but they have emailed itinerary - but that itinerary does not have a ticket number (worse than last time when the text version at least had a ticket number)

A pdf e-ticket is less useful than you might think. It just shows a booking at a moment in time when it was generated. It could have been amended or cancelled at any point since. What matters is the six letter Amadeus code and the ticketed booking that sits underneath it. This can be accessed on Check My Trip and this is what agents will be interested in when you travel.

 

[renatts]

It sends the most recently issued e-ticket. Not the original, unless only one e-ticket has been issued.

If a revised e-ticket takes two weeks to be issued, then you still get the previous one until then, through MMB.

100% this has been my experience.

Except this time it’s definitely the “new” eticket because the old one had a different routing.

Perhaps there’s just a delay in QF issuing the full PDF and that’s why she sent me the text email receipts.

 

[DC3]

A pdf e-ticket is less useful than you might think. It just shows a booking at a moment in time when it was generated. It could have been amended or cancelled at any point since. What matters is the six letter Amadeus code and the ticketed booking that sits underneath it. This can be accessed on Check My Trip and this is what agents will be interested in when you travel.

We just want our e-tickets.

 

[Lynda2475]

A pdf e-ticket is less useful than you might think. It just shows a booking at a moment in time when it was generated. It could have been amended or cancelled at any point since. What matters is the six letter Amadeus code and the ticketed booking that sits underneath it. This can be accessed on Check My Trip and this is what agents will be interested in when you travel.

I disagree, the 6 letter amadeus code is used for check-in but if you dont have evidence of an actual ticket number should start with 081 for QF then no proof you had anything more than a reservation. The ticket number is why I want the pdf.

Until I see evidence that this latest change has been ticketed, I will not believe that it has been.

I should have received a new e-ticket when the itinerary changed and i should be able to download an e-ticket that matches what is shown in MMB - the fact older ticket gets sent says to me the changes arent ticketed as they should be given I paid my taxes.

There are a bunch of security and scam warnings re Check My Trip - so Im not about to put my boking details into that, less it cause even more problems.

 

[Lynda2475]

I just checked on BA website and my extra flights show up there which is something.

 

[renatts]

I just checked on BA website and my extra flights show up there which is something.

Try Malaysian or RJ, it has your ticket numbers next to passenger details.
If it doesn’t match your pdf than that’s good news.