Oneworld Classic Flight Reward Discussion - The Definitive Thread

[Guvner]

I just checked a QF reservation on the CMT app and it shows an e-ticket # (which matches the PNR/itinerary on the .pdf).

 

[DC3]

… Like others, I’ve been a bit pre-occupied this afternoon, including with the Call Centre, and watching for a new e-ticket from yesterday, and again today …

So, having spoken with Hobart yesterday, and the day before that, in relation to AA flight changes/cancellation, the updated e-ticket has come through this afternoon, showing the correct itinerary.

I had noticed that my points balance had been re-credited/debited at various times, to reflect the itinerary changes. So, now all up to date, for the time being.

 

[renatts]

So, having spoken with Hobart yesterday, and the day before that, in relation to AA flight changes/cancellation, the updated e-ticket has come through this afternoon, showing the correct itinerary.

I had noticed that my points balance had been re-credited/debited at various times, to reflect the itinerary changes. So, now all up to date, for the time being.

Speaking to Hobart, that's the dream right there.

 

[GaryLG]

Speaking to Hobart, that's the dream right there.

So I notice everyone saying that and people succeeding in getting that but what's the trick or the number to make sure you get Hobart?

 

[vetrade]

So I notice everyone saying that and people succeeding in getting that but what's the trick or the number to make sure you get Hobart?

Status. If you haven't got it you are on the bottom of the pecking order and your calls will just be directed to an OS call centre, where it will be hit or miss (mainly miss) as to whether your problems will be sorted. Hobart, or even an Aussie accent, is just a pipe dream for us plebs.

 

[GaryLG]

Status. If you haven't got it you are on the bottom of the pecking order and your calls will just be directed to an OS call centre, where it will be hit or miss (mainly miss) as to whether your problems will be sorted. Hobart, or even an Aussie accent, is just a pipe dream for us plebs.

Fair enough. Luck of the draw it is then.

 

[There'sOnlyOneJimmy]

Status. If you haven't got it you are on the bottom of the pecking order and your calls will just be directed to an OS call centre, where it will be hit or miss (mainly miss) as to whether your problems will be sorted. Hobart, or even an Aussie accent, is just a pipe dream for us plebs.

Agreed.
I’m only Bronze.
Recently I called 12 times over about a 24 hour period.
Every time I got Fiji or South Africa.
It took until the 12th call for the agent to be able to find the Award seats that were readily available via the QFF website in Multi-City.
Of course if the website would just let us book the seats we can see, then that would make things easier for everyone…

 

[Spacetravel]

Sorry if this isn't the best place to ask, found it hard to find a relevant section. I've just realised I booked my upcoming OWA with just my First Name + Last Name, but I also have a middle name on my passport. Like most its been over 2 years since I've had an international flight and my first ever with someone other than VA. Do I need my middle name on the booking? Will this cause issues with QF or any other carrier on my OWA (AA, BA)? I can't remember if I previously would travel with my middle name or not.

 

[Mr H]

Sorry if this isn't the best place to ask, found it hard to find a relevant section. I've just realised I booked my upcoming OWA with just my First Name + Last Name, but I also have a middle name on my passport. Like most its been over 2 years since I've had an international flight and my first ever with someone other than VA. Do I need my middle name on the booking? Will this cause issues with QF or any other carrier on my OWA (AA, BA)? I can't remember if I previously would travel with my middle name or not.

This will not present any difficulties provided the name you have booked looks like the name on your passport. Middle names are very optional and some carriers mix up the first and last names - no dramas.

 

[Spacetravel]

This will not present any difficulties provided the name you have booked looks like the name on your passport. Middle names are very optional and some carriers mix up the first and last names - no dramas.

Perfect thanks. Yes my first + last name match passport exactly, just the middle name is missing.

 

[madrooster]

Perfect thanks. Yes my first + last name match passport exactly, just the middle name is missing.

It's fine - I've flown on 35 different carriers with over 600 flights without my middle name on the PNR and no one cared (other than Singapore check in staff who like to handwrite your middle name onto the BP).

 

[renatts]

It's fine - I've flown on 35 different carriers with over 600 flights without my middle name on the PNR and no one cared (other than Singapore check in staff who like to handwrite your middle name onto the BP).

@madrooster given your knowledge, would you be concerned at all about ticket numbers not showing on a receipt from Qantas?

For example, my booking

-PDF from Qantas does not have ticket numbers or issue date. When requested via MMB the same PDF lacking detail comes through
-CheckMyTrip only shows booking reference, no ticket numbers. All flights are correct and ‘confirmed’

However
-Finnair, Royal Jordanian, and Malaysian do show ticket numbers when I “manage” the booking through their portals
-The ticket numbers match what I was quoted by QF call centre, and the “QANTAS E-TICKET ITINERARY AND RECEIPT” text based email generated and forwarded to me by the call centre.

The anxiety stems from previous auto cancellations, and the fact there was no adjustments made to points or taxes despite flying via LHR instead of NRT, which I assume would cost much more.

Any thoughts appreciated.

 

[redwoodw]

Thanks for that. Wonder how we create the demand for it?

Just tried phoning QF and got cut off after 15 minutes so I'll try again in the morning.

https://www.jal.co.jp/jp/en/info/2022/inter/220401_05/

Appears JL has set up some 8774 flights from MEL on 1,5,8 Apr. No award availability in both J and Y currently

 

[Inuniform]

Just got off the phone to QF. I am trying to add a single flight to a OWA and was told that JL would not allow it. My last 2 sectors of the current booking are CDG-HND * HND-SYD. I have another stop available and wanted to include OKA (Okinawa) in my itinerary. Following a stop in HND from 02/10, I was looking at flights to OKA from HND 06/10 on JL. Inexplicably, availability for this domestic route on JL stops after June 30. I have waited for availability for several months and nothing has changed. Nevertheless, there was availability 12/10, if my leg home originated in OKA. QF was showing J availability on JL912 OKA-HND > JL51 HND-SYD. I was resigned to the fact that I would make my own way to OKA but at least get the last leg added to my itinerary. When explained to the CSR (South Africa I think), they checked with ticketing and said the OKA-HND leg could not be added to the itinerary as JL would not allow it.

My OWA is within all of the required parameters; distance, stops, carriers etc. I cannot see why I am not able to add this flight. Should I try again with another CSR.

 

[Mr H]

Just got off the phone to QF. I am trying to add a single flight to a OWA and was told that JL would not allow it. My last 2 sectors of the current booking are CDG-HND * HND-SYD. I have another stop available and wanted to include OKA (Okinawa) in my itinerary. Following a stop in HND from 02/10, I was looking at flights to OKA from HND 06/10 on JL. Inexplicably, availability for this domestic route on JL stops after June 30. I have waited for availability for several months and nothing has changed. Nevertheless, there was availability 12/10, if my leg home originated in OKA. QF was showing J availability on JL912 OKA-HND > JL51 HND-SYD. I was resigned to the fact that I would make my own way to OKA but at least get the last leg added to my itinerary. When explained to the CSR (South Africa I think), they checked with ticketing and said the OKA-HND leg could not be added to the itinerary as JL would not allow it.

My OWA is within all of the required parameters; distance, stops, carriers etc. I cannot see why I am not able to add this flight. Should I try again with another CSR.

I don't know without seeing the full itinerary, but I was told by an agent that JL does weird things with married sectors (where one flight is only available if the other is also taken) and situations where both flights may be available singly but are not available for combination.

 

[Inuniform]

I don't know without seeing the full itinerary, but I was told by an agent that JL does weird things with married sectors (where one flight is only available if the other is also taken) and situations where both flights may be available singly but are not available for combination.

(QF) SYD-YVR * (JL,QR) YVR-NRT-DOH-FCO * (BA) CRF-LHR-CDG * (JL) CDG-HND * (JL) HND-SYD

 

[Mr H]

(QF) SYD-YVR * (JL,QR) YVR-NRT-DOH-FCO * (BA) CRF-LHR-CDG * (JL) CDG-HND * (JL) HND-SYD

I assume it's CFU, not CRF - the itinerary looks OK. You would be doing two transits and one stop in Tokyo so that should be OK. So long as the transit OKA-HND-SYD is less than 24 hours it should be compliant with the rules. So that looks like either a married sector issue or a problem with the agent.

The only other possibility is an issue with flight classes - from memory JL's business class domestic offering (Class J) does not sit neatly within the normal system and you might need to take Y.

 

[Inuniform]

I assume it's CFU, not CRF - the itinerary looks OK. You would be doing two transits and one stop in Tokyo so that should be OK. So long as the transit OKA-HND-SYD is less than 24 hours it should be compliant with the rules. So that looks like either a married sector issue or a problem with the agent.

The only other possibility is an issue with flight classes - from memory JL's business class domestic offering (Class J) does not sit neatly within the normal system and you might need to take Y.

Yes, sorry, CFU is correct. The transit is 2 hours, so no problems there. I know the domestic J class is a little different, however I believed the mere fact that it is designated as 'J class' would match with the OWA rules. Thanks for your input, I'll try again and see how I go.

 

[GaryLG]

https://www.jal.co.jp/jp/en/info/2022/inter/220401_05/

Appears JL has set up some 8774 flights from MEL on 1,5,8 Apr. No award availability in both J and Y currently

Great, thanks. Now we just need Japan to agree to tourists again!

 

[vetrade]

I know there's a Covid thread but this is OWA specific question:
OWA itineraries can be cancelled if you miss or don't turn up for a flight through your own fault, but, apart from travel insurance, what's the position if you had a positive RAT test in the 24hr window before a flight? I know different countries have varying requirements regarding whether you need to isolate (and for how long), but I'm more interested in whether your ongoing itinerary could be cancelled if you had to isolate or wait for clearance to travel.

How much comfort can one have that the airlines would accommodate you on another flight/s if a positive RAT caused a delay?
To me this possibility seems to be far more problematical than the risk of flight cancellations or delays.