Oneworld Classic Flight Reward Discussion - The Definitive Thread

[bnr032]

The agent is 100% wrong and just shows they don't even understand the basic rules. You cannot add flights via online MMB to an existing OWA booking. You can only do that via the call centre. You also cannot merge bookings under any circumstances and if you make another booking and cancel it, you may well find your points taking a while to be credited back to you.

Your only option is to keep calling back until you get someone knowledgeable but I suspect the real explanation to your problem is inventory control i.e., the dreaded married segments issue

My issue is i currently have a BNE-HND flight which is what i want
But i have no flight from HND to LAX - which i need as my destination is in the the US for this part of my trip. So i dont even want to cancel and loose my BNE-HND flight either.

Re being a married segment, surely that is not the case, as i can view it on online booking screen as a stand alone flight, currently says availaibilty for econ, prem econ, and business reward seats, but no 1st class

 

[ms1]

With the announcement of the reopening of the trans tasman bubble does anyone know when QF are to update their schedules?

 

[vetrade]

Re being a married segment, surely that is not the case, as i can view it on online booking screen as a stand alone flight, currently says availaibilty for econ, prem econ, and business reward seats, but no 1st class

Unfortunately that's often the case with married segments - you can see them, and book each individually but you can't book both as connecting flights. (MS can also operate the opposite way by only allowing you to book some combos of connecting flights, no individually)
CX were / are notorious for exactly this with their connecting flights through HKG where you couldn't book connecting flights unless you had a stopover in HKG.

 

[Mr H]

Unfortunately that's often the case with married segments - you can see them, and book each individually but you can't book both as connecting flights. (MS can also operate the opposite way by only allowing you to book some combos of connecting flights, no individually)

As I discovered, this can also become an issue when two flights that were available singly get married when you put them together in an itinerary - meaning if one falls then so does its partner.

 

[jkcfc]

The only document that matters is the "E-Ticket Itinerary & Receipt" with the QF logo in the top left corner and your booking reference on the right top corner. If you haven't received an updated one of those since you last made changes to your itinerary, then you are not properly ticketed yet. If you added or changed international flights then you should have been given new E-Ticket numbers too.

What the RJ & MH sites (and others like QR and AY) show is no indication that your changes have been locked in. I have often seen my changed flights displayed on those sites and been able to select seats before QF has properly issed a new E-Ticket. The give-away is that the E-Ticket number shown at RJ etc will be the old one. The last few digits of the E-Ticket number will change when the ticketing is correctly finalised so if that hasn't happened you will need to call QF back and say you would like the ticketing process to be finalised.

N.B. You are not alone with this dilemma. Every time I have added flights / changed our OWA itinerary, I have been told it will be ticketed in 24-48hrs but every time I have found myself calling back after a few days because it just hasn't been done. It recently took me 3 calls to QF over 8-9 days to finally get my recent OWA changes to be ticketed properly. Eventually you will get a CSA who will look back through the history of your booking, see it has been stuck in "the queue" for ages and take upon themselves to refer it to a supervisor to be fixed.

Edit: I always call first thing in the morning when the phone menu gives you the option of a call back. If you call in the afternoon you will just be placed on hold and have to listen to their on-hold music and announcements.

Finally got my call back [South Africa ] and he re-sent the tickets - the text based 'QANTAS E-TICKET ITINERARY AND RECEIPT'.

He confirmed the ticket numbers and kept saying it has been ticketed correctly and all we need is the emails he has sent. He was adamant.

I kept pushing for the PDF that contains the E-ticket Itinerary & Receipt with booking reference/Qantas logo/ticket numbers attached.

He kept saying to request from MMB - which I did again to humour him and said it just sends the Itinerary Receipt.

I asked that he calls the ticketing team or whoever is needed to issue the PDF and he says he will call me back after doing so.

I'm not holding my breathe....

 

[vetrade]

Finally got my call back [South Africa ] and he re-sent the tickets - the text based 'QANTAS E-TICKET ITINERARY AND RECEIPT'.

He confirmed the ticket numbers and kept saying it has been ticketed correctly and all we need is the emails he has sent. He was adamant.

I kept pushing for the PDF that contains the E-ticket Itinerary & Receipt with booking reference/Qantas logo/ticket numbers attached.

He kept saying to request from MMB - which I did again to humour him and said it just sends the Itinerary Receipt.

I asked that he calls the ticketing team or whoever is needed to issue the PDF and he says he will call me back after doing so.

I'm not holding my breathe....

I repeatedly heard a similar story. In my case I knew something was amiss because I could see all the changes listed under my booking reference at Qantas.com but when I used MMB to email our itinerary to me, it didn't have the changes I had made and the E-Ticket numbers were the same too indicating the ticket hadn't been re-issued.

I eventually got a knowledgeable agent on the end of the line who checked our booking and found the new tickets hadn't been confirmed and issued because our changes were stuck in an automated queue and no one had checked its progress. Apparently they have to manually refer it "upstairs" to get a supervisor to progress it if that happens but, of course, the queue is supposted to be automated so no one ever checks the it unless a passenger queries what's gone wrong.

The problem I see is that no one holds these agents to account for not knowing what they are doing and for handing out gratuitous BS information. As your booking stands it is not OK so I don't see any option other than calling them back. Try calling between 6.30 and 7.00am - you may have a better chance of getting the right agent then.

 

[Lynda2475]

When this happened to me, I made Fiji agent call ticketing (I waited on hold) and ensure I was emailed a PDF (with new ticket numbers) not the text based screen dump.

Only after that happened was I able to download correct itinerary (and tax receipt - which is what gives you the ticket numbers). from MMB.

 

[vetrade]

When this happened to me, I made Fiji agent call ticketing (I waited on hold) and ensure I was emailed a PDF (with new ticket numbers) not the text based screen dump.

Only after that happened was I able to download correct itinerary (and tax receipt - which is what gives you the ticket numbers). from MMB.

I waited on hold for it to be re-ticked for 2 hours during one call and the girl I spoke to eventually came back to me to say she couldn't get through and she had already gone past the end of her shift, but she would be back at 7am and would chase it up then. To her credit she did just that and it was correctly ticketed the next morning.

 

[GaryLG]

This all sounds like my problem so looks like an early start to get the right person for me too!

 

[jrfsp]

Major problems with issuing etickets at the moment, acknowledged on 13 13 13. "Please check later"

 

[andye]

Unwelcome development for YQ on BA

BA adds ANOTHER £100 to Avios taxes and charges in Business Class

How does £840 to New York sound?

www.headforpoints.com

 

[GaryLG]

Major problems with issuing etickets at the moment, acknowledged on 13 13 13. "Please check later"

I just got an email telling they were having a problem with the payment and to ring them in the next 24 hours!

Would be nice if they actually just rang me instead!!!

 

[levelnine]

Is it possible to get around the following married segment rule?

Currently able to book MEL-NRT-xx_ on JL but unable to book MEL-NRT on the same date.

If I add MEL-NRT-xx_ to a OW Award then later call up to cancel the NRT-xx_ leg, will it ticket?

 

[Mr H]

Is it possible to get around the following married segment rule?

Currently able to book MEL-NRT-xx_ on JL but unable to book MEL-NRT on the same date.

If I add MEL-NRT-xx_ to a OW Award then later call up to cancel the NRT-xx_ leg, will it ticket?

I had a booking with two JL legs that has been available single but had become married. When I needed to change one, the other was automatically cancelled and was not available for rebooking.

 

[levelnine]

I had a booking with two JL legs that has been available single but had become married. When I needed to change one, the other was automatically cancelled and was not available for rebooking.

How annoying! But good to know — wouldn't have thought they'd auto cancel flights in that circumstance.

 

[Mr H]

How annoying! But good to know — wouldn't have thought they'd auto cancel flights in that circumstance.

Dunno. This was me wanting to make a change to one sector,

 

[DC3]

How annoying! But good to know — wouldn't have thought they'd auto cancel flights in that circumstance.

I’m not really surprised. They’re married. If one goes, so does the other.

 

[levelnine]

I’m not really surprised. They’re married. If one goes, so does the other.

Auto cancelling a segment that wasn't married when you first booked it is a pretty low blow.

 

[Mr H]

Auto cancelling a segment that wasn't married when you first booked it is a pretty low blow.

Yes, but I have a new and better solution anyway that involves a week in Jordan. The route, in case anyone is interested, was LAX-HND//NRT-MEL. I could not get a US visa so I wanted to cancel LAX-HND and get to Japan via Europe and pick up the MEL flight. No dice.

 

[cjd600]

Auto cancelling a segment that wasn't married when you first booked it is a pretty low blow.

as I understand, when making changes to a booking they need to re-select all the previously booked flights back into the booking.....and the married leg becomes unavailable to rebook when adding the flights back in. A pain.