9th call to Fiji on Monday 4/7/22: 35 minutes waiting in queue, almost 3 hours total. Ticket issued. Additional tax is not charged yet.
Agent asked me to provide contact details and passengers in the booking for verification
I asked what is the status of my booking. She pulled up booking details and asked what is my update with the booking
To save time for both, i provided summary of previous 4 calls that noone can get ticket issued and additional tax charge authorisation on my credit card was dropped.
She contacted ticketing team without any excuse about booking is not imminent and could be fired if contacting ticketing team like one of previous agents.
She told me waiting for ticket team would be more than 1 hour and can she drop the call and call me back after she can get in touch with ticket team. I insisted that i'm happy to stay on hold no matter how many hours and previous agent never called me back.
About 2 hours waiting for ticket team, she could get a hold of ticket team and got ticket issued.
I received email with text "QANTAS E-TICKET ITINERARY AND RECEIPT". In the email, there is a section TAX INVOICE ISSUE DATE today with amount that still outstanding which was charged to my credit card 2 weeks ago but was dropped.
She said pdf booking should be sent to me within 24 hours.
I assume an automatic process needs to charge my credit card then send final pdf confirmation?
Credit card is still not charged for additional tax.
Refresh Checkmytrip 2 hours later and I can see E-ticket number for changed flights in second half of the booking which is the same number as first half that was already issued when i booked online originally.