- Joined
- Jan 21, 2010
- Posts
- 387
I'm on it...Do not accept the bullshit about it not being ticketed until next year. Keep calling until it gets ticketed.
I'm on it...Do not accept the bullshit about it not being ticketed until next year. Keep calling until it gets ticketed.
Hi Jarrard.Can anybody assist me in explaining how I could use Qantas FF on partner airlines?
Wanting to get to UK mid August 2023.
The Qantas booking system is broken as anything. for example. It says 45K points from Singapore to London in the top calendar bar, but if you click it it says "no flights available"....
Can anybody assist me in explaining how I could use Qantas FF on partner airlines?
Wanting to get to UK mid August 2023.
The Qantas booking system is broken as anything. for example. It says 45K points from Singapore to London in the top calendar bar, but if you click it it says "no flights available"....
I've now had a second experience with this.
Two days ago I wanted to add CX LAX-xHKG-MEL to an existing oneworld award. Like everyone else when they go to do this, the flights were available online, but when I asked the HBA-based agent to add them, he couldn't see them. I said I could see them online; why can't he? He told me there's often a "synchronisation issue" that means availability is not updated across platforms at the same time and that if I tried to book the seat myself, it would fall at the payment page. Challenge accepted! I proceeded to book and confirm the very seat he couldn't see. I gave him the reference and he went away to investigate. After a few minutes on hold he returned to the call to tell me that it's a limitation imposed by Cathay and out of Qantas's control.
There's obviously multiple accounts of this sort of issue occurring. I'm now convinced it's not a limitation of offshore call centres (either through incompetence or poor training). Equally, I'm not convinced that the two excuses I've been given (different available from different currencies (rather than point of sale) in the case of the AY issue and a third party limitation in the case of CX) are accurate. They may well be true but my feeling is it's a Qantas deficiency somewhere in the booking system and it's much easier to blame someone or something else.
Likewise, especially with JAL on the day they become available on the website (350 days ahead I think), whereas the next day the agents could see it. One did say its because 'their' system takes longer to refresh with new flights/seats. Bulls**t, Amadeus Altea issue or somewhere in between, its a guess really.Yes - I had a version of that a couple of days ago where the agent told me she couldn't see particular JAL bookings yet I could. Yet 24 hours later another agent could see them. Now, the first agent said a few things that were wrong but with the other poster's experiences, the possibility is that this could have been genuine.
Interesting. Yes - in the same way that I sometimes can't see Reykjavík but typing in KEF brings it up! Thanks!I have sometimes found that if the agent can’t see what you can see, if you give them the flight number they can locate what you’re are seeing
Giving an update on my post from 3 weeks ago in case it helps others.I'm in the same boat as you k_sheep, just saw your post and decided to check my OWA as I have a business class Qatar flight (Barcelona to Sydney), realised that it has dropped off and I'm no longer ticketed. I had added a flight segment to my booking a couple of days ago, took 5-6 calls to hassle Qantas to ticket within 24 hours but eventually got there. I thought it was all fine since I paid the taxes & points and received a new itinerary with new ticket numbers. Seems that even when you have a ticketed booking, your flights can still drop off.
Just called Qantas and they said they have put in a reinstatement request to Qatar. Does anyone know what the chances of this reinstatement being successful are, and how long it typically takes to find out? If reinstatement is unsuccessful, should I push for Qantas to re-book me on a Qantas flight? Would appreciate any other advice on what to do here.
This is a powerful, albeit very sad, example of something I've been saying for a long time now — the 'value' of a OWA has significantly diminished for customers without Platinum status, to the point that I would not advise someone to try it. Yes, you might get lucky and have no ticketing issues, but one change of schedule by one carrier and you risk entering this sort of customer service purgatory. A sobering lesson for all.I’m sad to say that towards the end it was really having an effect on my mental well-being and affecting my work and relationships. I know that at the end of the day it’s just some flights and there are much bigger problems in the world, but it was stressful and very frustrating knowing that the remaining unticketed flights could also disappear anytime and that Qantas simply doesn’t care. I wanted to make sure that Qantas didn’t get away with treating their customers like this.
I’m sad to say that towards the end it was really having an effect on my mental well-being and affecting my work and relationships. I know that at the end of the day it’s just some flights and there are much bigger problems in the world, but it was stressful and very frustrating knowing that the remaining unticketed flights could also disappear anytime and that Qantas simply doesn’t care. I wanted to make sure that Qantas didn’t get away with treating their customers like this.I’m sad to say that towards the end it was really having an effect on my mental well-being and affecting my work and relationships. I know that at the end of the day it’s just some flights and there are much bigger problems in the world, but it was stressful and very frustrating knowing that the remaining unticketed flights could also disappear anytime and that Qantas simply doesn’t care. I wanted to make sure that Qantas didn’t get away with treating their customers like this.
You can never relax if you have QR sectors in your booking until you board the plane.locking in Qsuites this far in advance and being able to kick back and relax is very appealing.
We started with 4 QR legs and ended up with 2 in this years OWA, so I definitely understand that.You can never relax if you have QR sectors in your booking until you board the plane.
Yet another Fiji F-up.
I had a fully ticketed ADD-DOH-DAC-KUL-MEL in QR/MH J.
Travel plans meant that I called this morning to change to LHE-CMB-DAC-KUL-MEL in UL/MH J.
This was correctly showing in CMT and I was sent a booking itinerary. All that needed to happen was a ticketing. I told multiple agents this had to be ticketed immediately because MH cancel bookings within a few hours.
Guess what. MH has cancelled my booking and the flight is no longer available.
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No the original departure date never changed. There was obviously an error coning up that the agents couldn't resolve and I didn't have the mental resolve or energy to fight anymore after many phone calls to many agents so gave up and booked flights home on a separate bookingI tend to agree with landl. Have you changed the first flights departure date since it was first ticketed? If so maybe it relates to the original departure date...Just a thought.
Having multiple agents say it can't be done, doesn't necessarily make them right. Could be a case of finding someone with the right know how. I've had several say I couldn't make any changes to an award booking.
The best option is to use the multi-city search tool (even if you are searching for a single flight).
Here is the link to the tool: https://www.qantas.com/au/en/book-a-trip/flights/multi-city.html
Put in your details and voila:
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Chrome is my default.Can I ask what browser you're using?