Oneworld Classic Flight Reward Discussion - The Definitive Thread

[Mr H]

They have not yet asked for the booking reference which makes me think they are only pretending to be looking at stuff.

And I did the agent a disservice. She had to go off shift after three hours of failing to get a response from the ticketing team but did call me back to tell me. She has promised to call again tomorrow. When she does, she will be able to give me the good news that after nine and a half days, I now have an eticket.

 

[markyb]

The miles seem to be whatever gcmap.com uses. You will need to add the miles for each flight within your itinerary. The exception may be if you have a single flight number that goes via somewhere else - where you would be given a single boarding pass that covers the end to end journey. For example, last year the first part of my itinerary was MEL-CMB-DEL. MEL-CMB touched down in SYD for a technical stop (they merged flights). The miles were calculated as direct MEL-CMB plus CMB-DEL, even though the actual routing was significantly longer. Similarly, the route only counted as two of my permissible 16 flights even though I had three take-offs and landings.

Good luck with fitting Asia, Europe, South Africa and the US in a 35k routing originating from Australia. Plugging in the most mileage friendly destinations into GC Map shows 32,000 miles - and that is if direct connections between these cities existed, which most of them don't.

View attachment 317682

OK so if I'm searching for an award flight, for example, from MAD-JNB and it routes via LHR because it's on BA metal - do I need to calculate MAD-LHR-JNB even though I only want MAD-JNB?
I had been trying to start the award from overseas but my choices seem too far and wide, particularly if nautical miles are void (Great Circle Mapper showed that option but it wasn't default).

 

[Mr H]

OK so if I'm searching for an award flight, for example, from MAD-JNB and it routes via LHR because it's on BA metal - do I need to calculate MAD-LHR-JNB even though I only want MAD-JNB?
I had been trying to start the award from overseas but my choices seem too far and wide, particularly if nautical miles are void (Great Circle Mapper showed that option but it wasn't default).

Yes, you need to do the mileage MAD-LHR plus LHR-JNB because these are two different flights with different flight numbers and you would get two different boarding passes. It will also count as two sectors towards your permitted maximum of sixteen.

You should also note that if you start overseas and finish in Sydney, you will need to add the miles from Sydney to your staring point, even though you would not be flying it.

 

[flapper]

And I did the agent a disservice. She had to go off shift after three hours of failing to get a response from the ticketing team but did call me back to tell me. She has promised to call again tomorrow. When she does, she will be able to give me the good news that after nine and a half days, I now have an eticket.

That is one of the problems with the OS call centres, they have to wait 2 hours to get through to ticketing and inevitably the call drops out and they don't call back, I've had that happen so many times. HBA & AKL can get through to their ticketing in 15 mins. QF also need to invest in areas like ticketing.
Does anyone know why OWA bookings can't be reticketed automatically? Does even QF know? When I got through to the Australian ticketing line the other day, it seemed like they literally just pressed a button it was that fast.

 

[Kiwiash]

I've recently had some success with the escalations email address to push through ticketing of a change made by an agent in Hobart. They picked up the email within a couple of hours, replied and said it had been sent to ticketing. I immediately replied saying that nothing yet had been received and to my surprise I got another response saying to wait as it was queued and would be done. E-ticket received that night. It's quite possible that because the alteration was done by a Hobart agent, it was in fact a simple reticket and the booking wasn't royally mucked up it was an easy one for the team to resolve. Maybe the escalations which involve more manual interventions are being reviewed, but because of the sheer number of issues the team is overwhelmed - but I'd be guessing at this point.

 

[Phoenix-1]

Has anyone experienced the "flight is only available to new bookings" when trying to change the date for a flight on an OWCA? It's a QF flight from HND to MEL. Not connecting to anything - flight arriving to HND is 2 weeks earlier.

I received this response on Twitter. If anyone's been able to get around this with HUACA I'll give it a go, but from what I understand Twitter/FB agents seem to be more competent.

edit: Called up and an agent in Suva was able to change the dates with no issue. New e-ticket received as well.

 

[Danger]

Has anyone experienced the "flight is only available to new bookings" when trying to change the date for a flight on an OWCA? It's a QF flight from HND to MEL. Not connecting to anything - flight arriving to HND is 2 weeks earlier ...

Yes. It's a common refrain in recent months.

 

[flapper]

Slightly off topic but has anyone been able to see their trips on the new version on CMT? I just get a screen telling me to add a trip. I readded them all, got a confirmation email but nothing. You can no longer use the web version either.

 

[cjd600]

Slightly off topic but has anyone been able to see their trips on the new version on CMT? I just get a screen telling me to add a trip. I readded them all, got a confirmation email but nothing. You can no longer use the web version either.

CheckMyTrip Update - No more desktop access or ticket numbers

CheckMyTrip has just been updated, and seems markedly worse. I thought it was just a gui update but: It no longer displays e-ticket numbers or seats You can no longer log into a desktop website To add a trip you now have to interact with a coughpy chatbot. Not sure how anyone at Amaedus...

www.australianfrequentflyer.com.au

 

[Phoenix-1]

Is there any other way to check e-ticket numbers in real time?

 

[MelbFlyer]

Is there any other way to check e-ticket numbers in real time?

Check your booking at the Royal Jordanian manage booking portal.

It will at the very least, show an e-ticket number if ticketed.

 

[Mr H]

Check your booking at the Royal Jordanian manage booking portal.

It will at the very least, show an e-ticket number if ticketed.

Do we know whether the RJ site shows an absence of a ticket number when a formerly ticketed booking becomes unticketed? The problem with the QF site is it still shows details from the last time the booking was good.

 

[Phoenix-1]

It shows you an e-ticket number, but not per flight (as far as I can see anyway) so it's not real time. I have a booking that has a flight that is definitely not ticketed but the entire booking still shows with an e-ticket on RJ.

 

[Phoenix-1]

I've been trying for a few days to add segments to a booking to turn it into an OWCA and I've been having trouble. Most common is "we can't add segments to an existing booking", which I heard again this evening. Instead of HUACA I told him that agents have done it before for me so it must be possible. He then asked for all the flights I wanted to add and after a bit of back and forth on availability he ended up booking everything then and there. CC has been charged and flights show up on MMB, fingers crossed the e-ticket arrives tomorrow morning.

 

[MEL_Traveller]

I've been trying for a few days to add segments to a booking to turn it into an OWCA and I've been having trouble. Most common is "we can't add segments to an existing booking", which I heard again this evening. Instead of HUACA I told him that agents have done it before for me so it must be possible. He then asked for all the flights I wanted to add and after a bit of back and forth on availability he ended up booking everything then and there. CC has been charged and flights show up on MMB, fingers crossed the e-ticket arrives tomorrow morning.

i ran into this too! ‘sorry, cannot add flights in’. The first agent was adamant it couldn’t be done. The second agent said ‘sure’, but then hung up on me. The third agent said ‘cannot add flights, all we can do is create a new booking and link them’. Then I said ‘I have a one world classic award’ and he was like ‘ooooh, ok, what flights do you want’.

So maybe some call centre agents think ‘add flights’ means *combine* PNRs?

But yeah, definitely a case of HUACA.

 

[Mr H]

i ran into this too! ‘sorry, cannot add flights in’.

I have not run into this yet. My line is that I want to add flights to an existing booking and it proceeds from there. But I have heard a heap of other rubbish.

 

[Phoenix-1]

But yeah, definitely a case of HUACA.

But that's just it! Sometimes it's better to push a little before doing that.

Anyway, no e-ticket this morning but the agent I've spoken to has said she's contacting them now and I'm OK to hold while she it's completed.

 

[sid21]

Hi everyone, I thought I might share my OWA trip as I have been following along and taking in everyone's tips and tricks. The ultimate goal is to visit every Disney theme park in the world, hence the destinations. It has been super difficult to say the least, I had my booking not ticketed fast enough on more than one occasion and had to spend a lot of time on the phone back and forth with Qantas, plus the social media channels. I believe my name is on a dart board in some call centre somewhere because of how often I would call. I booked 2 x business class in the following destinations over Dec 23/Jan 24:

Sydney to Manila - QF
Manila to Hong Kong - CX
Hong Kong to Tokyo - CX (stop 1)
Tokyo to Shanghai - JL (stop 2)
Shanghai to Hong Kong to Dubai - CX (stop 3)
Dubai to Amman to Paris - RJ (stop 4)
Paris to London to Orlando - BA (stop 5)
Los Angeles to Tokyo to Melbourne - JL
Melbourne to Sydney - QF

It is still a long way away and I am sure some issue may arise in the future but for now I am going to enjoy having a complete journey. I just wanted to say thank you to everyone for their past experiences and assistance.

 

[Mr H]

Hi everyone, I thought I might share my OWA trip as I have been following along and taking in everyone's tips and tricks. The ultimate goal is to visit every Disney theme park in the world, hence the destinations. It has been super difficult to say the least, I had my booking not ticketed fast enough on more than one occasion and had to spend a lot of time on the phone back and forth with Qantas, plus the social media channels. I believe my name is on a dart board in some call centre somewhere because of how often I would call. I booked 2 x business class in the following destinations over Dec 23/Jan 24:

Sydney to Manila - QF
Manila to Hong Kong - CX
Hong Kong to Tokyo - CX (stop 1)
Tokyo to Shanghai - JL (stop 2)
Shanghai to Hong Kong to Dubai - CX (stop 3)
Dubai to Amman to Paris - RJ (stop 4)
Paris to London to Orlando - BA (stop 5)
Los Angeles to Tokyo to Melbourne - JL
Melbourne to Sydney - QF

It is still a long way away and I am sure some issue may arise in the future but for now I am going to enjoy having a complete journey. I just wanted to say thank you to everyone for their past experiences and assistance.

If you get your timing right, you could do Hong Kong Disneyland during your layover.

 

[sid21]

If you get your timing right, you could do Hong Kong Disneyland during your layover.

Yes, we have planned for that (it caused many issues initially). We have a 22 hour layover in Hong Kong for that purpose.