Oneworld Classic Flight Reward Discussion - The Definitive Thread

[Kiwiash]

I've recently had some success with the escalations email address to push through ticketing of a change made by an agent in Hobart. They picked up the email within a couple of hours, replied and said it had been sent to ticketing. I immediately replied saying that nothing yet had been received and to my surprise I got another response saying to wait as it was queued and would be done. E-ticket received that night. It's quite possible that because the alteration was done by a Hobart agent, it was in fact a simple reticket and the booking wasn't royally mucked up it was an easy one for the team to resolve. Maybe the escalations which involve more manual interventions are being reviewed, but because of the sheer number of issues the team is overwhelmed - but I'd be guessing at this point.

 

[Phoenix-1]

Has anyone experienced the "flight is only available to new bookings" when trying to change the date for a flight on an OWCA? It's a QF flight from HND to MEL. Not connecting to anything - flight arriving to HND is 2 weeks earlier.

I received this response on Twitter. If anyone's been able to get around this with HUACA I'll give it a go, but from what I understand Twitter/FB agents seem to be more competent.

edit: Called up and an agent in Suva was able to change the dates with no issue. New e-ticket received as well.

 

[Danger]

Has anyone experienced the "flight is only available to new bookings" when trying to change the date for a flight on an OWCA? It's a QF flight from HND to MEL. Not connecting to anything - flight arriving to HND is 2 weeks earlier ...

Yes. It's a common refrain in recent months.

 

[flapper]

Slightly off topic but has anyone been able to see their trips on the new version on CMT? I just get a screen telling me to add a trip. I readded them all, got a confirmation email but nothing. You can no longer use the web version either.

 

[cjd600]

Slightly off topic but has anyone been able to see their trips on the new version on CMT? I just get a screen telling me to add a trip. I readded them all, got a confirmation email but nothing. You can no longer use the web version either.

CheckMyTrip Update - No more desktop access or ticket numbers

CheckMyTrip has just been updated, and seems markedly worse. I thought it was just a gui update but: It no longer displays e-ticket numbers or seats You can no longer log into a desktop website To add a trip you now have to interact with a coughpy chatbot. Not sure how anyone at Amaedus...

www.australianfrequentflyer.com.au

 

[Phoenix-1]

Is there any other way to check e-ticket numbers in real time?

 

[MelbFlyer]

Is there any other way to check e-ticket numbers in real time?

Check your booking at the Royal Jordanian manage booking portal.

It will at the very least, show an e-ticket number if ticketed.

 

[Mr H]

Check your booking at the Royal Jordanian manage booking portal.

It will at the very least, show an e-ticket number if ticketed.

Do we know whether the RJ site shows an absence of a ticket number when a formerly ticketed booking becomes unticketed? The problem with the QF site is it still shows details from the last time the booking was good.

 

[Phoenix-1]

It shows you an e-ticket number, but not per flight (as far as I can see anyway) so it's not real time. I have a booking that has a flight that is definitely not ticketed but the entire booking still shows with an e-ticket on RJ.

 

[Phoenix-1]

I've been trying for a few days to add segments to a booking to turn it into an OWCA and I've been having trouble. Most common is "we can't add segments to an existing booking", which I heard again this evening. Instead of HUACA I told him that agents have done it before for me so it must be possible. He then asked for all the flights I wanted to add and after a bit of back and forth on availability he ended up booking everything then and there. CC has been charged and flights show up on MMB, fingers crossed the e-ticket arrives tomorrow morning.

 

[MEL_Traveller]

I've been trying for a few days to add segments to a booking to turn it into an OWCA and I've been having trouble. Most common is "we can't add segments to an existing booking", which I heard again this evening. Instead of HUACA I told him that agents have done it before for me so it must be possible. He then asked for all the flights I wanted to add and after a bit of back and forth on availability he ended up booking everything then and there. CC has been charged and flights show up on MMB, fingers crossed the e-ticket arrives tomorrow morning.

i ran into this too! ‘sorry, cannot add flights in’. The first agent was adamant it couldn’t be done. The second agent said ‘sure’, but then hung up on me. The third agent said ‘cannot add flights, all we can do is create a new booking and link them’. Then I said ‘I have a one world classic award’ and he was like ‘ooooh, ok, what flights do you want’.

So maybe some call centre agents think ‘add flights’ means *combine* PNRs?

But yeah, definitely a case of HUACA.

 

[Mr H]

i ran into this too! ‘sorry, cannot add flights in’.

I have not run into this yet. My line is that I want to add flights to an existing booking and it proceeds from there. But I have heard a heap of other rubbish.

 

[Phoenix-1]

But yeah, definitely a case of HUACA.

But that's just it! Sometimes it's better to push a little before doing that.

Anyway, no e-ticket this morning but the agent I've spoken to has said she's contacting them now and I'm OK to hold while she it's completed.

 

[sid21]

Hi everyone, I thought I might share my OWA trip as I have been following along and taking in everyone's tips and tricks. The ultimate goal is to visit every Disney theme park in the world, hence the destinations. It has been super difficult to say the least, I had my booking not ticketed fast enough on more than one occasion and had to spend a lot of time on the phone back and forth with Qantas, plus the social media channels. I believe my name is on a dart board in some call centre somewhere because of how often I would call. I booked 2 x business class in the following destinations over Dec 23/Jan 24:

Sydney to Manila - QF
Manila to Hong Kong - CX
Hong Kong to Tokyo - CX (stop 1)
Tokyo to Shanghai - JL (stop 2)
Shanghai to Hong Kong to Dubai - CX (stop 3)
Dubai to Amman to Paris - RJ (stop 4)
Paris to London to Orlando - BA (stop 5)
Los Angeles to Tokyo to Melbourne - JL
Melbourne to Sydney - QF

It is still a long way away and I am sure some issue may arise in the future but for now I am going to enjoy having a complete journey. I just wanted to say thank you to everyone for their past experiences and assistance.

 

[Mr H]

Hi everyone, I thought I might share my OWA trip as I have been following along and taking in everyone's tips and tricks. The ultimate goal is to visit every Disney theme park in the world, hence the destinations. It has been super difficult to say the least, I had my booking not ticketed fast enough on more than one occasion and had to spend a lot of time on the phone back and forth with Qantas, plus the social media channels. I believe my name is on a dart board in some call centre somewhere because of how often I would call. I booked 2 x business class in the following destinations over Dec 23/Jan 24:

Sydney to Manila - QF
Manila to Hong Kong - CX
Hong Kong to Tokyo - CX (stop 1)
Tokyo to Shanghai - JL (stop 2)
Shanghai to Hong Kong to Dubai - CX (stop 3)
Dubai to Amman to Paris - RJ (stop 4)
Paris to London to Orlando - BA (stop 5)
Los Angeles to Tokyo to Melbourne - JL
Melbourne to Sydney - QF

It is still a long way away and I am sure some issue may arise in the future but for now I am going to enjoy having a complete journey. I just wanted to say thank you to everyone for their past experiences and assistance.

If you get your timing right, you could do Hong Kong Disneyland during your layover.

 

[sid21]

If you get your timing right, you could do Hong Kong Disneyland during your layover.

Yes, we have planned for that (it caused many issues initially). We have a 22 hour layover in Hong Kong for that purpose.

 

[Rich]

Hi everyone, I thought I might share my OWA trip as I have been following along and taking in everyone's tips and tricks. The ultimate goal is to visit every Disney theme park in the world, hence the destinations. It has been super difficult to say the least, I had my booking not ticketed fast enough on more than one occasion and had to spend a lot of time on the phone back and forth with Qantas, plus the social media channels. I believe my name is on a dart board in some call centre somewhere because of how often I would call. I booked 2 x business class in the following

Disney Cruise from Sydney before or after the trip too?

 

[Phoenix-1]

Anyone able to share their experience on the timeline for a booking being ticketed after points have been refunded & deducted?

My points have been refunded (from the first segment that I subsequently turned into an OWCA) but the 318k has not been deducted. I've been told it's ticketed but I haven't yet received an e-ticket.

 

[VeeVeeTop]

I'm needing some help with our itinerary, needing to rebook our RTW and having trouble finding rewards flights to get us from Asia to Aus. Looking at mid-July, ideally economy or premium economy (can't find business class seats for our flights over)

 

[pjm99au]

How many seats and is it a true OWA? Where in Aus are you travelling to?