Oneworld Classic Flight Reward Discussion - The Definitive Thread

[Lynda2475]

Ah the stress of an OWA. Im hold with an agent, she admitted it hadnt been reticketed because the previous couple of agents made mistakes and didnt deduct extra points which I knew and had told last 2 agents.

She has corrected my itinerary (one flight was wrong number), taken credit card again for the same but now Im seeing the original points refunded in my activity statement



I feel ill, she was supposed to deduct 101,200 extra points, not refund the 216,800 already paid. And the final $50 isnt showing in my amex statement.

I swear this is ageing me.

In 2019 I did my first OWA booking zero dramas, all done with help of a lovely Hobart based agent in about 35 mins (didnt get to fly it though because well 2020 was the year of covid). In 21/22 I had the stress of several changes on my second OWA (the first one I ever actually flew) but all was good in the end. Now 2023 is almost killing me.

 

[Mr H]

Ah the stress of an OWA. Im hold with an agent, she admitted it hadnt been reticketed because the previous couple of agents made mistakes and didnt deduct extra points which I knew and had told last 2 agents.

She has corrected my itinerary (one flight was wrong number), taken credit card again for the same but now Im seeing the original points refunded in my activity statement

View attachment 317461

I feel ill, she was supposed to deduct 101,200 extra points, not refund the 216,800 already paid. And the final $50 isnt showing in my amex statement.

So so stressful.

The points refund is normal. They refund all the previous points and at some future juncture long after ticketing they will deduct the new points.

 

[Lynda2475]

But shouldnt I also be able to see the taxes as pending on my Amex (they no longer are)?

Worries me intensely to see the word "cancelled"next to the point refund I did not cancel the PNR.

** Edited possible progress taxes now showing in Amex. Interesting now $75 when were $58 and only chnage was tiem of the flight from 10am to 1pm departure, sames airline, same route.

 

[Mr H]

Here’s my recent activity… shows one flight as cancelled that has in fact been reticketed following a change. Points not yet taken for it. It also shows a points deduction for a new flight that has still not been ticketed. Go figure.

 

[Lynda2475]

Well I wil breathe easy if e-ticket arrives so far it hasnt. I need to book hotels and due to short notice dont want to spend $1k extra to make them all refundable because QF might reneg on the flights.

 

[Lynda2475]

This mornings agent is working overtime i can now see correct points deducted, and she called me back. Just need the eticket so ican confirm seats on all legs and confidently book my land components.

 

[Mr H]

This mornings agent is working overtime i can now see correct points deducted, and she called me back. Just need the eticket so ican confirm seats on all legs and confidently book my land components.

I might phone them again to ask them to ticket my flight, just for giggles.

 

[Lynda2475]

E-ticket finally received thanks to the lovely Val in Fiji. Now I can sleep.

Seats selected on all routes, happy with everything except QF12 couldnt select in mini cabin but hope that will chnage once my WP kicks in (or at T-80).

On the plus side the delay in ticketing meant I was only charge 1 round of 5k chnage points instead of two.

 

[PaulyB]

The points refund is normal. They refund all the previous points and at some future juncture long after ticketing they will deduct the new points.

Mr H could I please I double-check this? I believe you but I have just gone through much the same thing this morning. After about 6 hours of online and call centre failures yesterday I had wonderful help from Milla in Fiji today. Not what I wanted but good enough. Theoretically, a new ticket will be issued. But now, 4 hours later I have noticed that 318,000 points have been deducted from my account OWA (J).
There are two tickets on this booking though, so at least I would have expected 2 lots of 318,000?!? Based on your own example, perhaps go figure is the answer! Or would you consider that another 3 calls to somewhere land needed?!

They are still on CMT & Royal Jordanian.
Thanks!

 

[Mr H]

Mr H could I please I double-check this? I believe you but I have just gone through much the same thing this morning. After about 6 hours of online and call centre failures yesterday I had wonderful help from Milla in Fiji today. Not what I wanted but good enough. Theoretically, a new ticket will be issued. But now, 4 hours later I have noticed that 318,000 points have been deducted from my account OWA (J).
There are two tickets on this booking though, so at least I would have expected 2 lots of 318,000?!? Based on your own example, perhaps go figure is the answer! Or would you consider that another 3 calls to somewhere land needed?! Thanks!

Check whether you have tix on CMT. If you do, then you are good. Let Qantas worry about deducting the points.

 

[PaulyB]

Check whether you have tix on CMT. If you do, then you are good. Let Qantas worry about deducting the points.

Thanks! I will.
I just amended the OP to add that it was the case. That's a great help. . Thank you.

 

[Mr H]

Thanks! I will.
I just amended the OP to add that it was the case. That's a great help. . Thank you.

Check that the CMT bookings have ticket numbers.

 

[PaulyB]

Check that the CMT bookings have ticket numbers.

Oh dear - I see no ticket numbers there, or on RJ. The old ones were there this morning when I was on the call but the cupboard is now bare. .

 

[Rich]

I don’t know what other carriers you have in your itinerary, but keep in mind that it’s not only the flight that changes that’s affected by a delay in re-ticketing; all sectors are in jeopardy.


You may already know this… but just in case you don’t.

Thanks.
Actually this was a separate booking internally in US. I partly did it this was as I didn't want to throw the rest of the trip in jeopardy when AA inevitably changed their schedule. It seems my AA booking was unticketed for over a month after a change by AA.
4 phone calls later and it is fixed.
1. South Africa Thu - would be done within 4 hours, but was not
2. Fiji Fri - hasn't been paid which sounded wrong but I didn't care if I paid US5.60 again - to her credit she called me back at the end of a 12 hour shift saying it was still in the reticketing queue and could be up to another 24 hours
3. Sat - wasn't waiting so called again but was cut off by Fiji agent when on hold after explaining the issue
4. Sat take 2 - Fiji agent got it done. e-ticket numbers on the confirmations he sent (email the PDF itinerary is not working though) and gotta love the RJ website which now shows the e-ticket numbers.

 

[Mr H]

Oh dear - I see no ticket numbers there, or on RJ. The old ones were there this morning when I was on the call but the cupboard is now bare. .

Then you do not have a ticket. You need to sit on the call centre until it is ticketed. At least you now know how to check to see whether there is a ticket. CMT is the source of truth. I can’t vouch for the RJ website.

 

[PaulyB]

Then you do not have a ticket. You need to sit on the call centre until it is ticketed. At least you now know how to check to see whether there is a ticket. CMT is the source of truth. I can’t vouch for the RJ website.

On my way....

 

[PaulyB]

On my way....

All sorted. Ringing on a Saturday night seemed to mean they could contact ticketing faster as things were quieter than otherwise may have happened. Who knows. Anyway - ticketed and in CMT. Thanks for the push, Mr. H

 

[Mr H]

All sorted. Ringing on a Saturday night seemed to mean they could contact ticketing faster as things were quieter than otherwise may have happened. Who knows. Anyway - ticketed and in CMT. Thanks for the push, Mr. H

Glad it worked for you. I should take my own advice and ring again to get my week-old EK booking ticketed but I just don't have the strength.

 

[markyb]

Hi All - a couple of Q's:
1/ In calculating 35,000 miles use the great circle mapper for a OWA is it statute or nautical miles I'm after?
2/ I've used the Oneworld interactive map/planner in the past to discover where I could fly on Oneworld airlines (e.g. trying to find ways to get from JNB to SYD via wherever) but it seems to have gone, and Flight Connections doesn't seem as good. Any alternatives?

 

[PaulyB]

Glad it worked for you. I should take my own advice and ring again to get my week-old EK booking ticketed but I just don't have the strength.

Saturday night's allright for fighting.....