Oneworld Classic Flight Reward Discussion - The Definitive Thread

[flapper]

Has anyone attempted a change to an existing booking recently with any luck?

Just trying to steel myself mentally (and emotionally lol) for a possible change I need to make for a ticketed OWA for later this year.

I find it's a bit of a lottery. The main difficulty is getting the booking reticketed. I recently had a minor time change which took 2 days and 15 phone calls to get reticketed. So if it involves an airline that requires reticketing within 24 hours, good luck.

 

[nickfromeastryde]

Just had one reticketed and that part seems OK. However the (small) tax refund, points change fee and point activity on my account seem to have been processed incorrectly. It appears no refund has been put through and I have been credited 318K back to my FF account (it is a two person booking so half what was taken out when originally booked). The 2 x 5k point change fee also not processed.

eTicket issued and Award Wallet confirms all correct on Amadeus so in a bit of a quandary as to what to do.

Too much at stake with the rest of the holiday being booked and paid for, don't want to arrive at the airport and be denied boarding so on hold with Qantas as we speak to try and sort out.

 

[yaksha98]

I find it's a bit of a lottery. The main difficulty is getting the booking reticketed. I recently had a minor time change which took 2 days and 15 phone calls to get reticketed. So if it involves an airline that requires reticketing within 24 hours, good luck.

As I feared... alas this OWA trip has a confirmed/ticketed QR leg which gives me hesitation to make any changes.

 

[DC3]

… so on hold with Qantas as we speak to try and sort out.

… and give the Call Centre another chance to really mess it up.

 

[nickfromeastryde]

… and give the Call Centre another chance to really mess it up.

Well I trod very carefully and got nothing done. As soon as I explained what was happening, was told that all entries were being passed "right now" and no need to worry. Just got home and surprise surprise, notice that nothing has changed, may give it a few more days but me thinks Qantas are unlikely to rip themselves off so I will need to get this fixed eventually

 

[DC3]

… Qantas are unlikely to rip themselves off so I will need to get this fixed eventually

Well, I can say that they ripped themselves off, twice, in my case. And it’s similar to yours. I never followed up, as it wasn’t my problem, and nothing untoward ever happened. Anyway, that was my approach.

E-tickets were fine. International flights were fine.

 

[jeza]

On a part flown OWA will any future flights that have timing changes require a new ticket or just a revalidation? The change was 25 minutes earlier departure on a single segment into a stopover.

 

[MEL_Traveller]

On a part flown OWA will any future flights that have timing changes require a new ticket or just a revalidation? The change was 25 minutes earlier departure on a single segment into a stopover.

It depends. I think for a flight timing change it will just be a revalidation. Given the flight timing change is involuntary it should remain as a transit and not be converted to a stopover. But if you were to make future voluntary changes it might affect the calculation.

 

[jeza]

It depends. I think for a flight timing change it will just be a revalidation. Given the flight timing change is involuntary it should remain as a transit and not be converted to a stopover. But if you were to make future voluntary changes it might affect the calculation.

Thanks for the reply A new e-ticket arrived yesterday afternoon, approximately 28-30hrs after I accepted the change.

 

[lovedbymarylane]

Me again - I'm having a wild time trying to get Qantas to add a flight that originates in KEF. Finnair says it's available, it's available on Qantas multi-city if you search for it as part of a HEL-KEF, KEF-HEL itinerary, but there's no way to search for just KEF-HEL and I imagine that's something to do with why they can't find any availability when I call them. Any ideas on how to proceed?

 

[Mr H]

Me again - I'm having a wild time trying to get Qantas to add a flight that originates in KEF. Finnair says it's available, it's available on Qantas multi-city if you search for it as part of a HEL-KEF, KEF-HEL itinerary, but there's no way to search for just KEF-HEL and I imagine that's something to do with why they can't find any availability when I call them. Any ideas on how to proceed?

Just say you want to add a flight to an existing booking, tell them the flight number, date and class of travel.

 

[lovedbymarylane]

Just say you want to add a flight to an existing booking, tell them the flight number, date and class of travel.

Have tried that with 3-4 agents - they say they don't see any availability, even though there is availability on both Qantas and Finnair's websites for that leg (and Finnair customer service have assured me the flight is available via chat).

 

[Mr H]

Have tried that with 3-4 agents - they say they don't see any availability, even though there is availability on both Qantas and Finnair's websites for that leg.

Did you ask for the flight number or did you tell them the route?

 

[lovedbymarylane]

Did you ask for the flight number or did you tell them the route?

I've given them both.

 

[Mr H]

I've given them both.

Try it just telling them the flight number and not the route. I believe there are two different search engines.

 

[lovedbymarylane]

Try it just telling them the flight number and not the route. I believe there are two different search engines.

Oh, intriguing! Thank you - I'll try that and report back.

 

[Lynda2475]

Me again - I'm having a wild time trying to get Qantas to add a flight that originates in KEF. Finnair says it's available, it's available on Qantas multi-city if you search for it as part of a HEL-KEF, KEF-HEL itinerary, but there's no way to search for just KEF-HEL and I imagine that's something to do with why they can't find any availability when I call them. Any ideas on how to proceed?

Whilst you can search QF online and find HEL-KEF-HEL, it doesnt allow you to search for KEF-HEL by itself. I suspect the issue is they have no way to calaculate payments and take payment in Icelandic Krone (whereas HEL is Euro) if searching for the leg independetly.

However they should be able to add it to a OWA. As suggested just give them the flight number and date and see if they can figure it out that way.

How are are you planning to get to KEF? If you are also flying in should be easier to add LHR/HEL-KEF and then KEF-HEL as these show up readily as you have seen.

 

[There'sOnlyOneJimmy]

Me again - I'm having a wild time trying to get Qantas to add a flight that originates in KEF. Finnair says it's available, it's available on Qantas multi-city if you search for it as part of a HEL-KEF, KEF-HEL itinerary, but there's no way to search for just KEF-HEL and I imagine that's something to do with why they can't find any availability when I call them. Any ideas on how to proceed?

Any chance that it’s a Married Segment issue?

 

[lovedbymarylane]

Whilst you can search QF online and find HEL-KEF-HEL, it doesnt allow you to search for KEF-HEL by itself. I suspect the issue is they have no way to take payment in Icelandic Krone (whereas HEL is Euro). However they should be able to add it to a OWA.

How are are you planning to get to KEF? IF you are also flying in should be easier to add LHR/HEL-KEF and then KEF-HEL.

That's the tricky part - it's a surface sector. ZRH-HEL as a surface sector is what I currently have, and I'm trying to add a flight to make it ZRH-KEF (surface sector), KEF-HEL (Finnair flight - the one I'm trying to add) then HEL-JFK (already booked - Finnair flight).

Good point about the currency - I didn't realise that was the reason you can't search directly from KEF.

I've actually just gotten off the phone with an agent and he was able to find the flight in question, but he said it's coming up as being bookable as a new booking but can't be added to the OWA, as 'sometimes airlines allocate flights that can only be booked as a new booking'. He's going to get the support team to have a look at it and call me back. I don't hold out a lot of hope though. But it should be able to be added, right? There's no such thing as award seats that can only be booked as a new PNR?

 

[Lynda2475]

I've actually just gotten off the phone with an agent and he was able to find the flight in question, but he said it's coming up as being bookable as a new booking but can't be added to the OWA, as 'sometimes airlines allocate flights that can only be booked as a new booking'. He's going to get the support team to have a look at it and call me back. I don't hold out a lot of hope though. But it should be able to be added, right? There's no such thing as award seats that can only be booked as a new PNR?

Ive been told that before so have HUCA and another agent could add the same flight (via flight number) no worries. I suspect they just dont want to go on hold (or because its sunday night know there is no one is available) to get the extra taxes sorted.

Persevere.