So with my upcoming trip, I've done a number of changes since the initial booking - have changed class of travel and dates etc.
To get there though, there was more than 100 phone calls made, as 90% of the consultants I encountered were unable to see what I could see online (reward seats that were showing online). This then forced me to HUACA until I got a consultant that could see the reward seats and make the changes.
The latest change(s) which I've done is as per below:
1. Changed the class and date for the final leg of my trip - which included upgrading the Economy leg to Business and moved it to a day later
The points charged
prior to the above change was 326,200pts, then with the change of seats it was re-calculated to 373,100pts (an increase of 46,900pts due to Economy > Business)
I then did another change afterwards after working out why it wasn't being capped under the OWA Business 318k cap :
2. Removed the ineligible OWA leg, the points then re-calculated down to 318,000pts
So far, I've not been charged the additional 46,900pts for the first change, but the below has been done (for the 2nd change):
326,200pts refunded
318,000pts charged
No change fee has come up in the points log as of yet, nor the 373,100pts.
On both occasions though, each itinerary was re-ticketed soon after the phone call(s).
I contacted the
[email protected] email to explain the situation in detail and surprisingly got a quick response from them.
They've stated that due to some of my flights being with partner airlines, they had prioritized re-ticketing my itinerary (due to the known issues of not re-ticketing in time), even despite no points being deducted and that due to this, the deduction of points is delayed.
As of today (4 weeks later), I've still not been deducted the points that I expected to be - but I guess if / once they do, it'll be the 373,100pts plus the change fees.
As per another poster, I'm not posting about Qantas missing / undercharging, it's moreso that I don't want any issues when it comes time to travel. Everything is ticketed though and e-ticket numbers are showing on the Royal Jordanian website.
Long story short / TL;DR:
Original itinerary - 326,200pts
1st change (Economy to Business and date change) - 373,100pts
2nd change (removing the ineligible for a capped OWA) - 318,000pts
The 2nd change has been processed, but not the 1st change - all e-ticketed though.