Can't help with the online check in question but I took that flight in J on a OWA about 3 weeks ago and 'manual' check in and line up took around 5 minutes with baggage so not a lot of time lost there. Security though took around 30 minutes. It wasn't open when we arrived at the lounge (the lounge is after passport control but before security), announcements were made in the lounge about lining up at security a bit earlier once it opened. Other flights were leaving through that area at the same time so it was crowded. There is no priority queue for J class etc (oh the humanityHello. Currently in the middle of an OWA award (so far so good!) However, I'd appreciate some advice...
We are in FRA flying to NRT in J with JAL tomorrow. Just had the 24 notification that I should be able to check in but JAL is not letting me do it online. The system says we have to do it at the counter. They have all the booking details and it all looks fine but I wanted to ask whether this was normal? I am pretty sure I have been able to check in online with other airlines.
Edited to add - the attached image is one of the check-in steps.
Any input is appreciated.
Thanks!

Last edited: