Oneworld Classic Flight Reward Discussion - The Definitive Thread

[Cardinal]

Well that's a first!

Apparently one leg has the two available reward seats but they need to be released to Qantas to complete my OWA itinerary and allow taxes to be calculated and tickets issued.

All I need to do is phone up said carrier and ask them to do it - unbelievable.

 

[Fifi2207]

We came back through Delhi last year. It was a well oiled machine, very bureaucratic but excellent experience.

 

[RichardMEL]

Well that's a first!

Apparently one leg has the two available reward seats but they need to be released to Qantas to complete my OWA itinerary and allow taxes to be calculated and tickets issued.

All I need to do is phone up said carrier and ask them to do it - unbelievable.

Huh?

A QF agent told you that?

It makes no sense of course. Either the availability is there, or it isn't. Which was it? Sounds like no, it wasn't.

And you can't just call up a partner airline and ask "Please sir, may I gave some more?"

 

[Mr H]

And you can't just call up a partner airline and ask "Please sir, may I gave some more?"

... well you can...

 

[RichardMEL]

... well you can...

Oh?

 

[elanshin]

Oh?

What he means is you can call and ask, you just won't get the implied desired outcome.

 

[RichardMEL]

Oh well sure lol.

My bad on the wording I guess.

 

[elanshin]

I don't think too many people book the F version of the OWA, but just in case - CX is removing their F class out of the 777-300ER as they go into refurbishment (3 class configuration with the new J aria suite as the top of the line).

This means that CX won't have any F seats once completed until they receive delivery of the 777-X family.

 

[diversitypair1]

After getting the flights changed to what I wanted for two passengers and confirming them with the agent over the phone, they said it will be just 24 hours before my ticket is issued. 24 hours later the additional tax was deducted from my account but for some reason, one of the ticket's point value got refunded!

I called back after 24 hours and told them it hasn't been issued and was told to call back again in 48 hours as they have set it to the ticketing team. It's now been over 48 hours and still no ticket emailed to me.

I'm now in ticketing hell. Does anyone have any tips on how I can solve?

 

[Mr H]

I'm now in ticketing hell. Does anyone have any tips on how I can solve?

Ticketing Hell has returned. My last amendment that I was singing about two days ago has led to the cancellation of my CX and MH sectors. I have emailed the reward escalation people to see what can be done.

 

[N860CR]

Ticketing Hell has returned. My last amendment that I was singing about two days ago has led to the cancellation of my CX and MH sectors. I have emailed the reward escalation people to see what can be done.

Fingers crossed. The whole system is a mess though. I am randomly still getting responses from the escalations team regarding the J seat the Filipinos were unable to find. This has ranged from “business class is full” (11 months in advance….), some seats are only available for the Japanese domestic market , definitely not our error etc etc.

I’m actually going to take Qantas to NCAT. I cannot run my business by advertising “phantom availability” and then lying to customers (in writing no less) to cover it up. The airlines are absolutely out of control, which is simply a reflection on how atrocious our consumer protection laws are (many other industries are just as bad - I’ve actually got ACMA acknowledging a major law breach by Vodafone, but then saying “oh they’ve not responded to our request for information, so there’s not much we can do).

 

[ellen10]

In 10 days we will commence our trip. We have had many flight changes and time changes and at times I have needed to chase up e-tickets etc.
But it has been all quiet lately. I do lots of planning and researching for trips, but I must admit that the nerves have stepped in and I am nervous about it all going smoothly.

We fly to Singapore the day before on a separate ticket to get the flights we needed. We then commence our journey on JAL business, (I haven't ever flown with them before). I would like to contact JAL beforehand as I am anaphylaxis to fish, but I am fearful it will somehow mess up our booking.
I don't recall worrying so much about award flights in previous years, I guess I have read and heard too many sad and unfortunate experiences.

 

[Princess Fiona]

In 10 days we will commence our trip. We have had many flight changes and time changes and at times I have needed to chase up e-tickets etc.
But it has been all quiet lately. I do lots of planning and researching for trips, but I must admit that the nerves have stepped in and I am nervous about it all going smoothly.

We fly to Singapore the day before on a separate ticket to get the flights we needed. We then commence our journey on JAL business, (I haven't ever flown with them before). I would like to contact JAL beforehand as I am anaphylaxis to fish, but I am fearful it will somehow mess up our booking.
I don't recall worrying so much about award flights in previous years, I guess I have read and heard too many sad and unfortunate experiences.

There are a lot of fish dishes on JAL premium it will be hard to avoid being near them.

 

[diversitypair1]

Ticketing Hell has returned. My last amendment that I was singing about two days ago has led to the cancellation of my CX and MH sectors. I have emailed the reward escalation people to see what can be done.

Did you have the email you could share with me in DM?

 

[MEL_Traveller]

In 10 days we will commence our trip. We have had many flight changes and time changes and at times I have needed to chase up e-tickets etc.
But it has been all quiet lately. I do lots of planning and researching for trips, but I must admit that the nerves have stepped in and I am nervous about it all going smoothly.

We fly to Singapore the day before on a separate ticket to get the flights we needed. We then commence our journey on JAL business, (I haven't ever flown with them before). I would like to contact JAL beforehand as I am anaphylaxis to fish, but I am fearful it will somehow mess up our booking.
I don't recall worrying so much about award flights in previous years, I guess I have read and heard too many sad and unfortunate experiences.

Calling JAL to indicate meal preferences is 100% safe

Years ago I used to fly ANA and JAL monthly, it was always a hard task to request a ‘no fish’ meal. I always ended up with a vegetarian. Not sure if that’s changed in recent years. Can’t hurt to ask!

Looking at the JAL menu page now, it seems they have upgraded their vegetarian meals in business and first, they look pretty inventive! https://www.jal.co.jp/jp/en/inter/service/first/meal/#vegetarian

 

[DC3]

Looking at the JAL menu page now, it seems they have upgraded their vegetarian meals in business and first, they look pretty inventive! https://www.jal.co.jp/jp/en/inter/service/first/meal/#vegetarian

So, just make sure to be seated in F or J

 

[ellen10]

Thanks @MEL_Traveller for the links and @Princess Fiona
I have looked at the menus ( the western ones look ok, but I would be wary) and special allergen meals (which don't look so nice). The vegetarian options look good.

I will phone them and try and sort something out. I have never pre ordered any meals on any premium flights before. Maybe I will just eat up in the lounges prior to boarding!

 

[elanshin]

Thanks @MEL_Traveller for the links and @Princess Fiona
I have looked at the menus ( the western ones look ok, but I would be wary) and special allergen meals (which don't look so nice). The vegetarian options look good.

I will phone them and try and sort something out. I have never pre ordered any meals on any premium flights before. Maybe I will just eat up in the lounges prior to boarding!

You should also be able to select preferences on JAL's own MMB.

 

[Mr H]

Did you have the email you could share with me in DM?

[email protected]

 

[Cardinal]

Man, Qantas trying to tell me an open jaw counts as 2 stops for a One World Award