agents being able/not able to see availability for ‘new’ vs ‘existing’ bookings.
This x100.
Back last year before my Business OWA, I called many, many times in an attempt to change some flights to ones that had availability online.
I got the above quote 95% of the time in that, seats showing online are for "new" bookings only.
AFF Supporters can remove this and all advertisements
So, was the other 5% successful, or did they just offer another reason, or no reason at all?I got the above quote 95% of the time in that, seats showing online are for "new" bookings only.