Oneworld Classic Flight Reward Discussion - The Definitive Thread

re: "oneworld" award (140K/280K/420K) Planning - The Definitive Thread

That's the flight that I wanted, but the agent said it is ex HKG only and that CX would cancel the itinerary if booked DXB-HKG and then HKG-MEL.

Yes, CX is known for that (I had the same problem with getting J seats with CX for YVR - HKG - MEL) but there is usually only a block on the connecting flights if you want to transit in HKG. One would think the same reasoning would apply to HKG - BNE, but they've "allowed" that. Anyway, the block on HKG - MEL (CX105) should disappear if you have a greater than 24 hour stop in HKG - you would then be having a stopover there rather than a transit (QF told me that's how CX work it when I tried to book my flights. CX are apparently OK with that because they want you to spend money in HKG! Personally I'd prefer staying a night in HKG rather than BNE any day. You could fly into HKG on the 27th May and then get CX105 to MEL on the 29th. One less flight for you but you get home on the same day. I did see that there's 2 x J award seats on CX105 on the 29th so no probs there for your daughter.
 
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re: "oneworld" award (140K/280K/420K) Planning - The Definitive Thread

Yes, CX is known for that (I had the same problem with getting J seats with CX for YVR - HKG - MEL) but there is usually only a block on the connecting flights if you want to transit in HKG. One would think the same reasoning would apply to HKG - BNE, but they've "allowed" that. Anyway, the block on HKG - MEL (CX105) should disappear if you have a greater than 24 hour stop in HKG - you would then be having a stopover there rather than a transit (QF told me that's how CX work it when I tried to book my flights. CX are apparently OK with that because they want you to spend money in HKG! Personally I'd prefer staying a night in HKG rather than BNE any day. You could fly into HKG on the 27th May and then get CX105 to MEL on the 29th. One less flight for you but you get home on the same day. I did see that there's 2 x J award seats on CX105 on the 29th so no probs there for your daughter.

I much rather that idea.

Given that I only made the booking a couple of hours ago, and wasn't offered this option, do you think I'll still get slugged the change fee?
 
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re: "oneworld" award (140K/280K/420K) Planning - The Definitive Thread

Yes, CX is known for that (I had the same problem with getting J seats with CX for YVR - HKG - MEL) but there is usually only a block on the connecting flights if you want to transit in HKG. One would think the same reasoning would apply to HKG - BNE, but they've "allowed" that. Anyway, the block on HKG - MEL (CX105) should disappear if you have a greater than 24 hour stop in HKG - you would then be having a stopover there rather than a transit (QF told me that's how CX work it when I tried to book my flights. CX are apparently OK with that because they want you to spend money in HKG! Personally I'd prefer staying a night in HKG rather than BNE any day. You could fly into HKG on the 27th May and then get CX105 to MEL on the 29th. One less flight for you but you get home on the same day. I did see that there's 2 x J award seats on CX105 on the 29th so no probs there for your daughter.

Bugger. It didn't work. The flight from DXB arrives at 11:05am on the 28th and CX105 leaves just after midnight on the 29th - so it's less than 24 hours. :(
 
re: "oneworld" award (140K/280K/420K) Planning - The Definitive Thread

I much rather that idea.

Given that I only made the booking a couple of hours ago, and wasn't offered this option, do you think I'll still get slugged the change fee?

In my experience - yes.
 
re: "oneworld" award (140K/280K/420K) Planning - The Definitive Thread

Update and information on my attempted OneWorld Award Itinerary to South America.

I apologise in advance if I am giving already well known information but it may help some other novices .I am grateful for all the excellent info in this discussion. It has helped me a lot.

So far, I have managed to find 2 premium seats Auckland to Santiago (SCL). Our original plans have been changed by some months but I am still trying.( late august to september now to october 2015 )

What have I learnt?

International flights in the QFF program to from South America are by Qantas and LAN.

The main South American carriers are LAN and TAM. The individual airlines in LAN ( eg LAN Chile , LAN Peru ) all are regarded as the one entity - LAN. You cannot count LAN Chile and Peru flights as the 2 airlines you need to qualify for a OW Award.

Previous posters are correct about restricted access to award seats in South America - for example, with regards to LAN (and all its sub airlines) seats on popular routes appear for 24 hours only. eg Santiago to Easter Island award seats appear for one calendar date only at a time, at round 328 days -usually 7 J and 7 Y , then after 24 hours or so , disappear ( maybe been taken) and then another lot of 14 award seats are on offer on the next calendar day and so on. For example, on the website today, there are award seats for the 23 September 2015 but not for the 22nd or the 24th- so you get them ASAP if you want them. SCL to Buenos Aires is the same arrangement.

Less popular LAN services have seat availability for 2 or 3 days - eg AEP to Iguassu Falls. These are often one class flights.

Some TAM award seats are released similarly eg for AEP-GRU - ie one day only though for the non major sectors. The remainder, if they are to become available, seem to appear round 2-3 months ahead of your hoped for flight vs 11 months for the others.

Some sectors rarely have award seats at all - good example is SCL- Montevideo.

Some sectors eg Ushuaia (USH) to anywhere, are not recognised as award destinations in BA and AA sites. But weirdly, Punta Arenas (PUQ), on similar latitude to USH, has award seats to from SCL. I rang QFF and all the agent could tell me that there were no award seats available to from USH on the days she checked - she could not tell if they were not on offer, had been taken or are not "approved" destinations.

I do feel sympathetic with the QFF agents - the whole system is so confusing.

I complained earlier about the dearth of award J seats to Santiago from Australia. One of the posters noted that September was school holidays and I was being hopeful - well, the situation hasn't changed in relation to 2 seats being available on one flight - maybe Chilean school holidays last 2 months at this time of year?

You cannot book any intra South American flight on the QFF award website - need to ring and pay the change fee per person each time you add or change.

I would love to know the relationship between the QFF award availability and that on the excellent BA site. I understand there is related to an exchange arrangement between carriers. I thought initially that it was the tight and mean nature of LAN in particular but when you look at the legendary restrictions to Aussies accessing J award seats to the USA for example, maybe the South Americans are just paying Qantas back.

It is irritating that, on the one hand, QFF says you can't rely on the QFF award search when it comes to QFF awards being available on some LAN flights (eg SCL-AKL) and yet that is the only way to see if there are seats available internally.

I have 2 separate bookings for myself and my wife. QFF have been able to link them in some way that lets other airlines know we are travelling together.

You certainly can book a J award seat for one pax in my situation and get a premium economy seat for the other on the same flight - of course - the usual booking fees.

One thing I can’t blame Qantas for is the number of overnight flights scheduled particularly in the north south and vv direction – sometimes the only best option is a “redeye”.

Many of the TAM flights are going the way of the European carriers with their business class being just an economy row with the middle seat covered with a table. Expertflyer lists the business class in them as having a “w” fare basis.

Re transpacific flights to from Australia to Santiago either direct or via the USA, you have to be very lucky to snag one, let alone two, business class seats. Often, the QFF search looks promising but when you click on it, the flight is via Hong Kong to LAX to Miami etc etc. Occasionally, you can get one seat via Tahiti out of LAX.
Even if you can get a flight out of LAX or DFW home, you still need to get to the US form Lima or EZE -usually American is the best carrier – and rarely do you see more than one business award seat.

So, I’ll just keep plugging along and hope for answers to some of my questions above and seats to magically appear. I’m not going to let Qantas restrict my ability to use my points to take my wife on a once in a lifetime holiday to South America. Happy to book early and be flexible but .....

Pleased to help out with more advice if I can.
 
re: "oneworld" award (140K/280K/420K) Planning - The Definitive Thread

Update and information on my attempted OneWorld Award Itinerary to South America.

I apologise in advance if I am giving already well known information but it may help some other novices .I am grateful for all the excellent info in this discussion. It has helped me a lot.

........

So, I’ll just keep plugging along and hope for answers to some of my questions above and seats to magically appear. I’m not going to let Qantas restrict my ability to use my points to take my wife on a once in a lifetime holiday to South America. Happy to book early and be flexible but .....

Pleased to help out with more advice if I can.

Good to read your experience and learning from it.

Most of my points came thru CC, so have no status. Pretty much sums up my frustration trying to get to Brazil from Miami. I was happy to fly into any city, Rio, Brasilia, or Sao P in J, trying to book some 10 months out without success. Am prepared to pay for the short internal flights myself. At the moment have a pair of Y seats to Rio and waiting ... Did found on one day J, MIA-GIG but is via MAD!

I did noticed while there's non-availability around Aug/Sept 15, there are some J seats coming through in the coming month. So looks like the system releases these award seats possibly not taken by their own members or high status FF. So will keep looking over the next few months!
 
re: "oneworld" award (140K/280K/420K) Planning - The Definitive Thread

Bugger. It didn't work. The flight from DXB arrives at 11:05am on the 28th and CX105 leaves just after midnight on the 29th - so it's less than 24 hours. :(

Well looks like you're stuck with BNE, robd. That 00.10 departure is a killer! I couldn't even see any available options through NRT, KUL or even via DOH.
Departing HKG on the 30th is an option I guess, but that might not suit you.
 
re: "oneworld" award (140K/280K/420K) Planning - The Definitive Thread

Well looks like you're stuck with BNE, robd. That 00.10 departure is a killer! I couldn't even see any available options through NRT, KUL or even via DOH.
Departing HKG on the 30th is an option I guess, but that might not suit you.

Thanks for your help vetrade. I can't see any business flights on the 30th from HKG on CX. Do you have the ability to search MH awards? I can see revenue flights on MH that would suit.
 
re: "oneworld" award (140K/280K/420K) Planning - The Definitive Thread

Thanks for your help vetrade. I can't see any business flights on the 30th from HKG on CX. Do you have the ability to search MH awards? I can see revenue flights on MH that would suit.

Had a quick look on ba.com but could only see CX/QF availability. Seems like it's going to be tedious to juggle something better unless you were to bring your flight from DXB - HKG forward to the 26th so you can get on CX105 to MEL. I couldn't even see anything that would work even going through BKK. The more I have looked the more attractive the BNE option is becoming (unfortunately).

If you want to search for award availability other than what QF shows this link tells you how to go about it:
http://www.australianfrequentflyer....search-oneworld-award-availability-59412.html
 
re: "oneworld" award (140K/280K/420K) Planning - The Definitive Thread

Hi,

In terms of your flight from DXB and then onto Mel with CX and CX apparently cancelling adjoining segments I have not found this at all. CX applies this rule if you are booking a point to point flight - eg DXB-MEL and you try and randomly connect 2 segments but the OW280K award is a set of flight segments with up to 16 segments and I have been able to piece together an itinerary based on what BA shows no problem. The best piece of advice is that given by one American blogger - if you don't get what you want and you truly know you should be able to, then hang up and call again and again if necessary. The agents don't know the rules very well sadly and it is only going to get worse with QF sacking call centre staff who have the experience.

Dale.
 
re: "oneworld" award (140K/280K/420K) Planning - The Definitive Thread

Hi,

In terms of your flight from DXB and then onto Mel with CX and CX apparently cancelling adjoining segments I have not found this at all. CX applies this rule if you are booking a point to point flight - eg DXB-MEL and you try and randomly connect 2 segments but the OW280K award is a set of flight segments with up to 16 segments and I have been able to piece together an itinerary based on what BA shows no problem. The best piece of advice is that given by one American blogger - if you don't get what you want and you truly know you should be able to, then hang up and call again and again if necessary. The agents don't know the rules very well sadly and it is only going to get worse with QF sacking call centre staff who have the experience.

Dale.

Hi Dale. My direct experiences are a bit different to yours. I tried unsuccessfully to book YVR - HKG - MEL on CX a few months ago as part of a OW J RTW award. When doing dummy bookings online I found I could book both flights individually but as soon as I tried to book both together it came up as no availability. I expected to get it sorted over the phone but that wasn't the case. The QF operator I spoke to spent quite a bit of time making constructive suggestions and sorting out our full itinerary. She was very helpful. She also seemed very well informed. Regarding the CX flights she made the comment that even if she tried to over-ride the booking platform to put us on the two connecting flights, CX would cancel it as soon as they saw it. According to her it is only for flights which connect in HKG with less than 24 hrs between them. It was her suggestion that we could get around it by turning the transit in HKG into a stopover by departing more than 24 hrs after arrival - but that didn't work for us because we already had 5 stopovers booked.

Agree with you that some agents don't know their stuff but I also note that other AFFers have written about similar experiences with CX in other threads, so the problem is not unique.
 
re: "oneworld" award (140K/280K/420K) Planning - The Definitive Thread

Both the above might be correct. Possibly CX applies different rules depending on which city pairs. I had no problem booking a J transit stop in HKG for PER-HKG-BKK recently for two 280K seats.
 
re: "oneworld" award (140K/280K/420K) Planning - The Definitive Thread

Both the above might be correct. Possibly CX applies different rules depending on which city pairs. I had no problem booking a J transit stop in HKG for PER-HKG-BKK recently for two 280K seats.

This seems to be correct. I was told HKG-MEL is a CX "protected route", but HKG-BNE (transit stop) was bookable.
 
re: "oneworld" award (140K/280K/420K) Planning - The Definitive Thread

Hi all

I have been reading up on fuel surcharges and strategies to avoid them.
The advice appears to be - don't fly on airlines that have fuel surcharges like Qantas.

I have however noted that other oneworld airlines like Cathay have lower or nil surcharges.
I know that Qantas charges a fuel surcharge on its own metal but if you redeem 140,000 points for a round the world ticket and fly a leg on Cathay does Qantas charge you the fuel surcharge that it normally has for that route or does it use Cathay's own fuel surcharge (if any)?

More generally, if one is planning a round the world trip using Qantas points, what are the best strategies to minimise surcharge costs?

cheers Peter
 
re: "oneworld" award (140K/280K/420K) Planning - The Definitive Thread

I have however noted that other oneworld airlines like Cathay have lower or nil surcharges.
I know that Qantas charges a fuel surcharge on its own metal but if you redeem 140,000 points for a round the world ticket and fly a leg on Cathay does Qantas charge you the fuel surcharge that it normally has for that route or does it use Cathay's own fuel surcharge (if any)?

You will be charged the fuel surcharge charged by the operating airline. CX charges fuel surcharges. I believe however that Hong Kong regulates fuel surcharges charged by airlines so flying via HKG does seem to have lower surcharges. The surcharge however is the same for both QF and CX to and from HKG.

More generally, if one is planning a round the world trip using Qantas points, what are the best strategies to minimise surcharge costs?

No general rule really but a few of the things I would consider:
Less sectors would usually result in less surcharges
Minimise change of airlines for a single trip eg. SYD-DXB-LHR on just QF has a lower surcharge than SYD-SIN-HEL-LHR on a QF/AY combo
Get to know Air Berlin's international network really well - they have no fuel surcharge
Going to South America? Fly out of Brazil as fuel surcharges are banned there
 
re: "oneworld" award (140K/280K/420K) Planning - The Definitive Thread

Hi all

I have been reading up on fuel surcharges and strategies to avoid them.
The advice appears to be - don't fly on airlines that have fuel surcharges like Qantas.

I have however noted that other oneworld airlines like Cathay have lower or nil surcharges.
I know that Qantas charges a fuel surcharge on its own metal but if you redeem 140,000 points for a round the world ticket and fly a leg on Cathay does Qantas charge you the fuel surcharge that it normally has for that route or does it use Cathay's own fuel surcharge (if any)?

More generally, if one is planning a round the world trip using Qantas points, what are the best strategies to minimise surcharge costs?

cheers Peter

As the OP said, fuel surcharges are based on what the operating airline charges. BA is known to have very large fuel surcharges, so avoiding them would be an obvious place to start.

I actually have a question myself. If flying BA LHR to Brazil, would this mean no fuel surcharge is paid? (Assuming booking is ticketed by QF in Australia.)
 
re: "oneworld" award (140K/280K/420K) Planning - The Definitive Thread

I actually have a question myself. If flying BA LHR to Brazil, would this mean no fuel surcharge is paid? (Assuming booking is ticketed by QF in Australia.)

I think not. Only for flights from Brazil.
 
re: "oneworld" award (140K/280K/420K) Planning - The Definitive Thread

My life's work continues with my OWAward.

I made a dummy change to my South American Oneworld Award booking today and the agents were confused when I talked about the following “openjaw” situation. I received different advice.

It looks like part of the trip will involve arriving at Buenos Aires AEP (the older airport in that city) and departing from Buenos Aires EZE (the new one). Both are in the same city.

The difference between arrival and departure times in the two Buenos Aires airports is 18 hours – ie not a stopover. AEP and EZE are in the same city and the vagaries of the airline industry have so determined that I arrive and depart in different parts of the one city.

I am wondering if travel between AEP and EZE is also regarded as a segment? Understandably, it would be a stopover if it were > 24 hours.

I am getting close to the 16 segment limit if I include return flights so need to be sure of the situation.

Again I would be very grateful for board members advice.
 

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