Same thing happened to me with a LHR-HND flight. Fairly satisfied everything is okay given the ticket numbers are still in place everywhere I've checked (CMT, RJ, etc).
QF are supposed to find an alternative for you but in practice nowadays you will find they won't do a thing to help. You will almost certainly have to do the legwork yourself. QR changed a flight time in Sept last year on us which meant we would miss our connection from KUL to MEL but there was virtually no reward availability. It was a frustrating experience and the call centre were definitely part of the problem rather than the solution.
Qatar discontinued a service and put us on a later flight, but unfortunately missing our connection. No action was taken to reschedule the connecting flight by Qatar or Qantas. In the end, we had to book economy awards for that segment and pay seat reservation fees (which we eventually forfeited). As things have changed for the better since then, when finding availability on QF1.
Definately need to contact QF even if the email says they are working on it. They will need to request that JL open a revenue seat for you, either an earlier flight to HND or later one from HND. This is likely to take many calls and probably weeks to resolve. Get the names and location of everyone you speak to, take notes and ask them to put a note on the booking. If they tell you they have put in a request call back to check a request has been put through, unfortunatly it is common for the outsourced call centres to lie to get rid of you. If you get no joy, email Markus Svensson, list all the calls you've made with names, locations, dates and times and request the flight you want.
So unfortunately it looks like now I'll have to change my booking completely.
72 hours and no response yet!
Somehow have had this ticketed with the added flight of NRT - MEL added. Paid no additional taxes for for 2 pax.
Don't do this. You absolutely aren't able to merge bookings. Call QF and try to get the flights you found added to your booking. They should waive any change fees
Ah ok, thanks! I did call QF (South Africa call centre) and they weren’t able to add the JL flight I found. They said they’re going to try to get JL to change it…I’m not very optimistic about it.
Following up on this from a previous post:. I went to the JAL site to check the status of a OWA booking. It's all there and ticketed but every flight on the itinerary shows U class!! What is that? Everywhere else correctly shows J.
I should note. I had a flight change and JL showed ticketed.
Agree; U class is J paid with points.
So I called up last night to cancel my trip and the 318k points were refunded in full, and it appears without a cancellation fee of 5/6k points (or it just hasn't appeared yet).
If you have a JQ leg then it is no longer a Oneworld Award.
Yep, the new itinerary is nowhere near as good as my first one - business only on limited legs plus a JQ leg of all airlines, but it was less points than the OWA 318k business cap.
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