Oneworld Classic Flight Reward Discussion - The Definitive Thread

[elanshin]

One of my AA domestic flight times have been changed and I've been offered with a new flight. How long do I have before I have to accept the new flight? (Travel in August).

I assume it doesn't affect the ticket status right?

 

[cjd600]

One of my AA domestic flight times have been changed and I've been offered with a new flight. How long do I have before I have to accept the new flight? (Travel in August).

I assume it doesn't affect the ticket status right?

I'd accept it sooner rather than later.
If the new option does not suit, I would call sooner rather than later...

 

[elanshin]

I'd accept it sooner rather than later.
If the new option does not suit, I would call sooner rather than later...

Big difference is if i call today I'm still SG. If i call in 8 days, I'll be WP.

And also I know that I need Hobart or Auckland to reticket, also has a big factor. None of the other offices can deal with my ticket.

 

[RichardMEL]

Big difference is if i call today I'm still SG. If i call in 8 days, I'll be WP.

Won't have a lot of bearing with relation to AAvailability through QF, but I guess better chance as WO of getting access to better agents at QF.

 

[elanshin]

Won't have a lot of bearing with relation to AAvailability through QF, but I guess better chance as WO of getting access to better agents at QF.

Problem is I already know my ticket can't be reticketed by anywhere but Hobart due to previous interactions.

Hobart had to contact me and even they initially got it wrong. Only at my suggestion, they looked into it, called back a week later and said "wow you got it right, its now fixed and ticketed".

 

[madrooster]

Problem is I already know my ticket can't be reticketed by anywhere but Hobart due to previous interactions.

Hobart had to contact me and even they initially got it wrong. Only at my suggestion, they looked into it, called back a week later and said "wow you got it right, its now fixed and ticketed".

Can I ask what is wrong with the PNR/ticket? This is a straight forward involuntary reissue if you aren't needing to change the AA flight.

 

[elanshin]

Can I ask what is wrong with the PNR/ticket? This is a straight forward involuntary reissue if you aren't needing to change the AA flight.

If I just want to accept then yes, I can hit it online and be done, but if I want to change anything, reticketing can't be done by any other QF location.

OWA first leg originates from CGK thus IDR is the currency and basically every QF call centre AND Indonesia office washes their hands and says can't do.

 

[madrooster]

If I just want to accept then yes, I can hit it online and be done, but if I want to change anything, reticketing can't be done by any other QF location.

OWA first leg originates from CGK thus IDR is the currency and basically every QF call centre AND Indonesia office washes their hands and says can't do.

Did you pay in IDR or AUD?

If you paid in IDR... if you are doing ex-CGK in future, get it ticketed in AUD from AU point of sale. it'll save you a tonne of headaches. Same goes for ex-BKK.

Are you looking to change the AA flight?

 

[elanshin]

Did you pay in IDR or AUD?

If you paid in IDR... if you are doing ex-CGK in future, get it ticketed in AUD from AU point of sale. it'll save you a tonne of headaches. Same goes for ex-BKK.

Are you looking to change the AA flight?

It's IDR. Also can't get it done with AUD i thought. Its 3 trips on one OWA using Aus as 2 stops. AA cancelled their DFW > IAD and shifted me to a flight 2 hr earlier to DCA but I just wanted to see if there are other options to move the flight.

 

[madrooster]

You can ticket in any currency that QF has a ticketing office in (which is most of your major currencies, GBP, EUR, USD, CAD, ZAR, HKD, JPY and a few others), from any origin.

If you start the booking online, then use the multi city tool and book a SYD-MEL (or any other AU domestic) with a dummy date as your first segment. then CGK-SYD/MEL/whatever your ex-CGK segment is. When you make the first change to the itinerary to add segments, you drop the SYD-MEL.

If booking via the contact centre just ask for it to be ticketed in AUD in AU point of sale.

Send me your booking ASAP and which flight you want as I am sending a batch of PNRs off to AA tomorrow to confirm alternative flights in redemption classes so I can include yours.

 

[MelbFlyer]

Not really OWA related (but still sort of somewhat related as it's a rewards redemption), I've booked a few business reward seats with partner airlines (MU / CI / CX and JL).

I booked the main / longer flights (MU and JL) first a few months ago as these were harder to find and secure - especially the JL one coming back to Australia - as soon as they were available, they were snapped up (we procrastinated one night and the next day, the said business reward seats were gone).

We then looked at short / regional flights within Asia and there was plenty of awards availability so we decided to book at a later time when we got more points etc.

We got CI and CX business reward seats a few days ago.

The CI and CX itineraries were ticketed within 10mins of completing the bookings (1 flight per PNR)
The MU and JL ones on the other hand, even after 45mins - 1hr, no itinerary and e-ticket was received so I called up to get it done - it was then issued within 15mins of calling.

I booked these under 3 PNRs as I knew all about the partner awards ticketing issue / saga and just wanted to avoid said issues if changing the original PNR (if even able to add legs if consultants can even see the seats I'm looking at online!)

Surely OWA itineraries can also be done within a reasonable amount of time. Seems it's just too hard.

 

[sap1l]

I made a change to an existing OWA this afternoon, and call center staff are having problems re-ticketing - they say that I need to wait for someone at rewardsticketingescalations to ticket it.

Fine, but MH have been very trigger happy with getting rid of non-ticketed flights - I have already had to get a cancelled MH flight reinstated.

I suspect the problem with ticketing is that I changed the point of origin from SYD to KUL.

Is this a HUACA situation? Been through 10 agents now, and I've gotten a couple of agents that seem to understand the problem, and have waited with me on the phone for 30 mins waiting for a ticket, only to say that they cannot ticket it on their end.

RJ MMB no longer displays the e-ticket.

 

[MelbFlyer]

Is this a HUACA situation?

Yes, call until you get someone who can ticket the itinerary ASAP.

 

[madrooster]

Is this a HUACA situation? Been through 10 agents now, and I've gotten a couple of agents that seem to understand the problem, and have waited with me on the phone for 30 mins waiting for a ticket, only to say that they cannot ticket it on their end.

RJ MMB no longer displays the e-ticket.

Have you been given the tax amount you need to pay?

 

[sap1l]

Have you been given the tax amount you need to pay?

Yes, and my card has been charged the additional tax already.

Yes, call until you get someone who can ticket the itinerary ASAP.

Got it. I've been calling since I posted - still no luck...

 

[sap1l]

Update: I finally made a breakthrough, thanks to @madrooster's comment about taxes.

I asked the next agent to re-price in AUD from AU point of sale (which is what the original OWA booking was). That said, I didn't think Qantas allowed you to price from a MY point of sale...

Anyway, once the itinerary was re-priced, no change in points/tax owed. 5 mins later, ticket came through and RJ reporting new ticket.

I have no idea why a re-price worked, and why none of the other agents tried/suggested it. This is what I get for trying to change a OWA without WP!

My current (finally ticketed!) OWA:

KUL-NRT JL Business

HND-SYD QF Business

SYD-SIN QF Economy
SIN-HEL AY Business
HEL-LHR AY Business

LHR-HEL AY Business
HEL-ICN AY Business

ICN-TPE Surface (praying I can snag a CX seat...)

TPE-KUL MH Business

The future plan is to add a final stopover in MEL in place of the TPE-KUL route and then return back MEL-KUL, for ~33-34k miles on GCM depending on transits.

 

[madrooster]

no change in points/tax owed.

This is unusual if you've added segments, which I assume you have, considering you changed origin?

 

[sap1l]

This is unusual if you've added segments, which I assume you have, considering you changed origin?

Sorry, poor wording on my part.

There was no change in tax owed when I asked for the re-price in AUD / AU point of sale. The first time I made these changes I did pay extra tax.

 

[madrooster]

Sorry, poor wording on my part.

There was no change in tax owed when I asked for the re-price in AUD / AU point of sale. The first time I made these changes I did pay extra tax.

Do you mean the amount you would've owed in MYR currency vs AUD currency? If yes, then that's OK. I thought you meant you owed 0 AUD which would suggest a stuff up.

 

[sap1l]

Do you mean the amount you would've owed in MYR currency vs AUD currency?

Yep! The MYR and AUD amounts were the same.

Thanks for the clarifying questions, I appreciate how you are always on this thread saving us from QF “customer service”!