Oneworld Classic Flight Reward Discussion - The Definitive Thread

[madrooster]

@madrooster do you know if an involuntary change months out, QF can substitute a QF flight with an EK flight? (Already started the OWA).

For a schedule change, no, you need to remain on oneworld. For an involuntary reroute within airport control window, yes you can.

 

[Captain Halliday]

For a schedule change, no, you need to remain on oneworld. For an involuntary reroute within airport control window, yes you can.

To expand on this in the context of a OWA…

Hypothetical routing FRAxNRTxMNL-SYD.

Airlines JL,JL, QF.

QF ticket stock (obviously)

Would a JL schedule change on either sector enable a switch to HND-BNE or HND-SYD on QF metal?

Post automatically merged: Yesterday at 10:47 PM

If I call what is the likelihood they will be able to change my classic award to the following day?

Quite good IMO.

 

[MEL_Traveller]

To expand on this in the context of a OWA…

Hypothetical routing FRAxNRTxMNL-SYD.

Airlines JL,JL, QF.

QF ticket stock (obviously)

Would a JL schedule change on either sector enable a switch to HND-BNE or HND-SYD on QF metal?

Post automatically merged: Yesterday at 10:47 PM

Quite good IMO.

Sure, if there are award seats available on the alternative route, you may be able to change free of charge.

I don’t see a reason for QF to create inventory to accommodate a schedule change by a partner.

 

[madrooster]

Would a JL schedule change on either sector enable a switch to HND-BNE or HND-SYD on QF metal?

QF is not required to offer up space on their own services due to an OAL schedule change. In this case JL is the faulting carrier... not QF.

If it were the other way around, where QF caused a misconnect at MNL where QF20 had a schedule change, then yes, QF can offer up space on alternative services. That's because QF is the faulting carrier.

I have seen instances where contact centre staff who aren't across the procedures and policies may do things out of line with policy... if you get lucky, you get lucky.

You can always request a seat release if platinum or above on QF services at the time of such a schedule chnage and move across that way, if you can successfully obtain inventory that way, otherwise no, you'd have to work with whatever JL is willing to give.

 

[bobeaumontswife]

I'm hoping that someone may be able to help.

I have nearly completed a OneWorld Reward itinerary for 5pax in economy.
So far I have booked BNE-DRW-SIN-HEL, HEL-LHR, LHR-JFK, EWK-DFW-HNL, SYD-BNE.
The flights all the way through to New York were booked online first, and the remainder of the flights were added via a phone call with a very helpful consultant.
The only leg missing is HNL-SYD.
The Qantas website shows 5 classic reward seats as being available for this leg.
The telephone consultant said she is unable to book this segment as the HNL-SYD reward seats are available for a new booking but the correct fare class is not available to add them to an existing booking. Does anyone know why this is the case, and is there a way around it? It's a long swim from HNL to SYD

Thanks in advance for any assistance. I have learned much from AFF over many years and always managed to find the answer to my question by searching threads, but this has left me stumped, hence my first post!

 

[DC3]

The telephone consultant said she is unable to book this segment as the HNL-SYD reward seats are available for a new booking but the correct fare class is not available to add them to an existing booking. Does anyone know why this is the case, and is there a way around it?

Some Call Centre staff have shown themselves to be useless. Some have given incorrect information. HUACA. Rinse and repeat if necessary. unfortunately.

And welcome to AFF.

Edited