Oneworld Classic Flight Reward Discussion - The Definitive Thread

[N860CR]

Yes. I can normally pick the accent and sometimes I ask.

Anyway, I thought I would try again earlier. Not one to give up.
This time through to a British chap who said he was in HB. I did also ask him if he was ok.

Anyway, bit of chit chat about what I was trying to do and he informed that it is kind of correct that the flight was only available for new bookings. Therefore what the agent needs to do is email OneWorld or Finnair and ask for it to be waitlisted as a connection (or similar wording) and can take up to 24 hours.
However within a couple of minutes he said it has come back as approved.

Same amount of points and an $8.70 refund.

The overseas call centres really are a shambles...

Was it an AY to AY connection within 24 hours? Could be true in that case (married segments).

That said… does anyone believe an email would come back in a few minutes?

 

[Cessna 180]

Was it an AY to AY connection within 24 hours? Could be true in that case (married segments).

That said… does anyone believe an email would come back in a few minutes?

Yes. AY to AY. Around two hour connection. I have done a bit of research and believe “married flight” was the issue.

I have probably quoted the agent wrongly. I think he said he could log it as a request and then follow up with an email. Either way he did indicate that it takes a person somewhere in Oneworld or Finnair to review it to make it happen. ( he mentioned “log or logging” a couple of times)
That seems to be where the Fiji call centre struggles.
They do not have the inclination to look for a solution.

It was not a super big deal to me if I could not change it. Even though this suits me a lot better.

More to the point it really annoyed me that there was no common sense being applied.

 

[N860CR]

Yes. AY to AY. Around two hour connection. I have done a bit of research and believe “married flight” was the issue.

I have probably quoted the agent wrongly. I think he said he could log it as a request and then follow up with an email. Either way he did indicate that it takes a person somewhere in Oneworld or Finnair to review it to make it happen. ( he mentioned “log or logging” a couple of times)
That seems to be where the Fiji call centre struggles.
They do not have the inclination to look for a solution.

It was not a super big deal to me if I could not change it. Even though this suits me a lot better.

More to the point it really annoyed me that there was no common sense being applied.

Ok well that does make sense. And it’s a good result. Breaking a married segment rule can be problematic.

 

[pyramidforce]

Fiji Airways now full member, Can be used on OWA?

 

[ozflier]

Fiji Airways now full member, Can be used on OWA?

I didn’t realise that!

 

[motef]

I didn’t realise that!

From the Oneworld website

“As of 31 March 2025, Fiji Airways is the 14th full member of the oneworld Allliance.“

Fiji Airways - oneworld Member Airline

Fiji Airways is a member of the oneworld Alliance. This oneworld member airline flies to 25 destinations in 14 countries.

www.oneworld.com

 

[ozflier]

From the Oneworld website

“As of 31 March 2025, Fiji Airways is the 14th full member of the oneworld Allliance.“

Fiji Airways - oneworld Member Airline

Fiji Airways is a member of the oneworld Alliance. This oneworld member airline flies to 25 destinations in 14 countries.

www.oneworld.com

Thank you.

 

[There'sOnlyOneJimmy]

Fiji Airways now full member, Can be used on OWA?

From the Oneworld website

“As of 31 March 2025, Fiji Airways is the 14th full member of the oneworld Allliance.“

But… just because Fiji Airways now qualifies to be included in an OWA, let’s not jump to the conclusion that the QF systems will have already been updated to allow an itinerary to process properly…….

 

[ayebee]

Apologies if this has been covered upthread - I searched but could not see the answer.

I managed to snaffle 2x F classic reward seats JNB - SYD for the exact date I wanted to fly in October.
I actually wanted JNB-MEL, connecting in SYD but it was not showing anything, and idly looking at Sydney it showed the F option, so grabbed it with idea I would worry about SYD-MEL later.

There are CR Y seats SYD - MEL available on day we arrive, but before I book can I check on others experience.
The SYD-MEL will be a separate PNR / ticket. I would allow at least 2 hrs for connection.

At JNB check-in, will I be able to get bags tagged through to MEL, and recognition that if the inbound is delayed QF will automatically rebook us onto a later flight, having satisfied MCT ?

&/or should I contact QF agent and get the PNRs linked ?

 

[Warragul]

Apologies if this has been covered upthread - I searched but could not see the answer.

I managed to snaffle 2x F classic reward seats JNB - SYD for the exact date I wanted to fly in October.
I actually wanted JNB-MEL, connecting in SYD but it was not showing anything, and idly looking at Sydney it showed the F option, so grabbed it with idea I would worry about SYD-MEL later.

There are CR Y seats SYD - MEL available on day we arrive, but before I book can I check on others experience.
The SYD-MEL will be a separate PNR / ticket. I would allow at least 2 hrs for connection.

At JNB check-in, will I be able to get bags tagged through to MEL, and recognition that if the inbound is delayed QF will automatically rebook us onto a later flight, having satisfied MCT ?

&/or should I contact QF agent and get the PNRs linked

Yes the bags can be tagged to MEL and boarding passes issued. I can't comment on the automatic rebook, although having checked in you like to think that would happen but can't say definitively. I have had call centre agents (from HBA) tell me that as it is a QF - QF 'connection' that it will be adjusted if delayed and link the PNRs in case of schedule changes in advance. Can't vouch for the accuracy as everything went as planned for me in similar scenario.

 

[MEL_Traveller]

Apologies if this has been covered upthread - I searched but could not see the answer.

I managed to snaffle 2x F classic reward seats JNB - SYD for the exact date I wanted to fly in October.
I actually wanted JNB-MEL, connecting in SYD but it was not showing anything, and idly looking at Sydney it showed the F option, so grabbed it with idea I would worry about SYD-MEL later.

There are CR Y seats SYD - MEL available on day we arrive, but before I book can I check on others experience.
The SYD-MEL will be a separate PNR / ticket. I would allow at least 2 hrs for connection.

At JNB check-in, will I be able to get bags tagged through to MEL, and recognition that if the inbound is delayed QF will automatically rebook us onto a later flight, having satisfied MCT ?

&/or should I contact QF agent and get the PNRs linked ?

It will be soon enough to link the PNRs at checkin at JNB. When you present the second ticket to have your bags tagged through, it will have the effect of linking if I am correct.

Although call wait times now seem to be very quick, so it can’t hurt to try in advance (I wouldn’t spend two hours in the phone waiting! 5 mins and yes, ok)

They may not automatically rebook you on the next flight in any event, but I’m confident the check-in desk at the airport on the day will sim0y reaccommodate you if you present the inbound boarding pass.