Oneworld separate ticket interline changes

[MEL_Traveller]

So should I assume my CX oncarriage flight will be added at checkin by QF to my booking? And vice versa by CX upon my return from MNL? I always assume the bag tags are most important...didn't realise anything was added/adjusted to the actual booking.

The system needs to know the final destination so bag tags can be issued. It draws those flights off what is there. So if you have two separate tickets, and if the airline allows through-check, the additional sectors will be added in to create the tag. This doesn't have the effect of changing the tickets, or combining tickets. It's just the final destination of the bags (and/or allowing the issuing of boarding passes).

 

[burnt]

The system needs to know the final destination so bag tags can be issued. It draws those flights off what is there. So if you have two separate tickets, and if the airline allows through-check, the additional sectors will be added in to create the tag. This doesn't have the effect of changing the tickets, or combining tickets. It's just the final destination of the bags (and/or allowing the issuing of boarding passes).

 

[burnt]

I have a booking AKL-SYD-CGK (overtnight in CGK) then next day to DOH, after arriving DOH I have a separate booking (QF points redemmption) to MAD. The transit time between flights is only 60 minutes, the minimum Qatar allow. Travelling all sectors U class
What are the chances of bags being checked from AKL to MAD, or do you think AKL-DOH or maybe because of the overnight in Jakarta they only want to check them to Jakarta but I also wonder about my luggage sitting around Jakarta for the night?

 

[Chrizztofa]

Hi All

Hopefully not a stupid question (or otherwise answered earlier in the thread!)

I am currently trying to build an itinerary involving two separate MH tickets (DPS-KUL and KUL-HKG v.v.).

I believe MH's policy is to through-check bags on separate itineraries. However, does this provide any protection in the event the first flight is delayed and I miss the second flight? Would MH cancel the second ticket as a no-show despite them being at fault for the delay of the first flight or would they be obliged to rebook onto a later flight?

Thanks!

 

[MEL_Traveller]

Hi All

Hopefully not a stupid question (or otherwise answered earlier in the thread!)

I am currently trying to build an itinerary involving two separate MH tickets (DPS-KUL and KUL-HKG v.v.).

I believe MH's policy is to through-check bags on separate itineraries. However, does this provide any protection in the event the first flight is delayed and I miss the second flight? Would MH cancel the second ticket as a no-show despite them being at fault for the delay of the first flight or would they be obliged to rebook onto a later flight?

Thanks!

MH's Conditions of Carriage state you will be protected in the event they (MH) cause a delay and you miss a connecting flight. See 10.2.2: https://www.malaysiaairlines.com/content/dam/mas/pdf/MAB_general_conditions_of_carriage.pdf

However - if the delay is outside MH's control, 10.2.2 will not apply and there is no protection.

 

[Happy Trails]

MH's Conditions of Carriage state you will be protected in the event they (MH) cause a delay and you miss a connecting flight. See 10.2.2: https://www.malaysiaairlines.com/content/dam/mas/pdf/MAB_general_conditions_of_carriage.pdf

However - if the delay is outside MH's control, 10.2.2 will not apply and there is no protection.

Happy to be corrected, but I thought in airline parlance separate tickets are not 'connecting'.

Elsewhere they say this:
My flight was delayed and I missed my connecting flight, will I be able to catch the next flight?



Aug 23, 2017•FAQ
Answer
Depending on flight availability, we may try to accomodate [sic] you on another flight in our schedule or transfer you on another airline if your connecting flights are booked under one ticket.



As per our General Conditions of Carriage (GCC,2016) the airlines has NO liability to accomodate passengers who are on split tickets.

FAQ

 

[MEL_Traveller]

Interesting! I just reread the conditions of carriage and can find no reference to connecting tickets or sit tickets being excluded as claimed. Nor does the malaysia consumer protection code for airlines say anything about missed connections on separate tickets on the same airline (different airlines it excludes, but does not mention same airline).

The current conditions of carriage are dated 2017, maybe the 2016 version excludes it.

The FAQs seem to support the notion that MH will protect, subject to availability. It would be pretty hard for them to have a flight with zero availability either on the same day or next day (unless at ultra peak periods).

 

[Chrizztofa]

Wow this isn't as clear as I had hoped! Thank you both for your time looking into this.

It really does appears to hinge on the definition of 'connecting flight' under section 10.2.2. If it excludes split tickets, I suppose MH could in theory rely on section 7.4 which does not accept liability and section 8.1.24 which refuses carriage if you do not reach the boarding gate on time.

It is also interesting that the FAQ (from 23 August 2017) refers back to the 2016 GCC despite the 2017 GCC being effective from 1 June 2017. Since it has not been subsequently updated it may imply that the absence of split tickets being mentioned in the GCC indicates that they do not accept liability?

Given the lack of clarity it could be a YMMV situation depending on the specific circumstances and the goodwill afforded by MH staff at the time.

 

[MEL_Traveller]

Wow this isn't as clear as I had hoped! Thank you both for your time looking into this.

It really does appears to hinge on the definition of 'connecting flight' under section 10.2.2. If it excludes split tickets, I suppose MH could in theory rely on section 7.4 which does not accept liability and section 8.1.24 which refuses carriage if you do not reach the boarding gate on time.

It is also interesting that the FAQ (from 23 August 2017) refers back to the 2016 GCC despite the 2017 GCC being effective from 1 June 2017. Since it has not been subsequently updated it may imply that the absence of split tickets being mentioned in the GCC indicates that they do not accept liability?

Given the lack of clarity it could be a YMMV situation depending on the specific circumstances and the goodwill afforded by MH staff at the time.

The conditions of carriage have no reference to either 'split' tickets or 'separate' tickets. As 'connecting flight' is not defined, and an ordinary passenger may consider themselves 'connecting' even if on separate tickets (using lay terminology, not technical airline terminology); and, given some airlines include separate tickets as being 'connecting' (see Cathay Pacific conditions of carriage) - I'd reckon separate tickets are covered.

However... while that may work in Australia, or the USA or UK... who knows in Malaysia. And how would you even prosecute it.

I'm not sure the FAQs add anything here. You enter into the conditions of contract, not the FAQs.

 

[oz_mark]

The conditions of carriage have no reference to either 'split' tickets or 'separate' tickets. As 'connecting flight' is not defined, and an ordinary passenger may consider themselves 'connecting' even if on separate tickets (using lay terminology, not technical airline terminology); and, given some airlines include separate tickets as being 'connecting' (see Cathay Pacific conditions of carriage) - I'd reckon separate tickets are covered.

However... while that may work in Australia, or the USA or UK... who knows in Malaysia. And how would you even prosecute it.

I'm not sure the FAQs add anything here. You enter into the conditions of contract, not the FAQs.

Gererally speaking, MAVCOM would regard it as two separate contracts. But the examples they give use two different airlines in the scenario. So, I don't think you'd get far legally in Malaysia, but would be relying on MH goodwill....

 

[serfty]

I note that online Qantas have made some updates and removed any confusion re interlining baggage on separate ticket QF to/from *O when one is an award.

The answer is "Yes, they will"!

Also, through check is available for separate tickets when QF to/from EK and QF to/from QF.

Interline and Through Checked Baggage

...
QF to/from oneworld
^Yes
...
^ Exemptions apply for customers travelling on a oneworld separate PNRs when using a combination of award travel and revenue travel. ...

 

[defurax]

I note that online Qantas have made some updates and removed any confusion re interlining baggage on separate ticket QF to/from *O when one is an award.

The answer is "Yes, they will"!

Also, through check is available for separate tickets when QF to/from EK and QF to/from QF.

Interline and Through Checked Baggage

Later this year I have flights in separate PNRs (AY J fare HEL-HKG to QF U award HKG-MEL. Should I interpret the "to/from" as a potential willingness of QF to retag my bags when transferring in HK?

 

[serfty]

Later this year I have flights in separate PNRs (AY J fare HEL-HKG to QF U award HKG-MEL. Should I interpret the "to/from" as a potential willingness of QF to retag my bags when transferring in HK?

Who knows ? That's a link to QF's policy.
I can't imagine it being relevant in any case; either your checked bags will be tagged through to MEL at HEL, or you'll need to collect and recheck at HKG landside in which case it's moot.

Maybe waving a copy of QF's policy at HEL checking may get the desired result.

 

[wandering_fred]

Unless I read things strangely, checking luggage at HEL will be under AY's policies not QF's. Whether QF at the HKG transfer desk/QF lounge will pull and re-tag I would think would depend on local HKG policies.

But I'm often wandering
Fred

 

[defurax]

Unless I read things strangely, checking luggage at HEL will be under AY's policies not QF's. Whether QF at the HKG transfer desk/QF lounge will pull and re-tag I would think would depend on local HKG policies.

But I'm often wandering
Fred

That was basically my point. I can't imagine any other scenario in which QF would have a role to play in through checking bags "from" a OneWorld carrier on a separate PNR. So I find the "to/from" confusing.
I've read on FT that CX didn't want to retag bags at the transfer desk anymore, so maybe QF also usually doesn't want to do it, but the wording of that policy gave me hope I won't have to collect and recheck bags.
On FT there is not a single report of AY through checking bags on separate PNR to OW.

 

[wandering_fred]

On which case, the HKG e-channel becomes extremely useful.

Just wandering
Fred

 

[Danger]

I note that online Qantas have made some updates and removed any confusion re interlining baggage on separate ticket QF to/from *O when one is an award.

The answer is "Yes, they will"!

Also, through check is available for separate tickets when QF to/from EK and QF to/from QF.

Interline and Through Checked Baggage

Nice to see a simple table although footnotes still exist.

Still, the page could use some proofreading.

 

[madrooster]

Later this year I have flights in separate PNRs (AY J fare HEL-HKG to QF U award HKG-MEL. Should I interpret the "to/from" as a potential willingness of QF to retag my bags when transferring in HK?

I would be expecting to collect the bags at HKG. I've not come across many reports of QF re-tagging bags at HKG.

AY certainly won't through-check unless it's on the one PNR (which is possible via certain TAs).

 

[defurax]

AY certainly won't through-check unless it's on the one PNR (which is possible via certain TAs).

Let's say I were to use such a TA. How does it work? Does the TA need to book both the AY cash fare and the QF reward flight? Or the TA can somehow take control of the PNR generated by QF?

 

[madrooster]

Let's say I were to use such a TA. How does it work? Does the TA need to book both the AY cash fare and the QF reward flight? Or the TA can somehow take control of the PNR generated by QF?

Both routes are possible - but beware the award booking has to be ticketed in the same PoS as the TA. QF website award bookings do NOT work.