Optus joins Qantas Frequent Flyer

[Cynicor]

Still not received any points, will have to call Optus, add to the list of this weeks follow-ups.

 

[Warks]

Still not received any points, will have to call Optus, add to the list of this weeks follow-ups.

Same here. Can't be bothered chasing it up though.

 

[Cynicor]

Well, it will be part of my cancellation call probably, where I ask what they can offer to prevent me moving to telstra. Better reception is the only reason I'm moving, so it will be interesting to see what they offer.

 

[BadgerBoi]

I have received some points from Optus.

Still no word on them displacing the useless Telstra lounge wifi though.

Has anyone heard anything?

They're probably trying to find something better - which would preclude using a woeful Optus product.

 

[straitman]

They're probably trying to find something better - which would preclude using a woeful Optus product.

Quite a few have mentioned here that the Qantas Wifi has been very good lately.

 

[markis10]

My Optus 3G has been lightning fast lately, using a tethered tablet on the woolies $29 plan!

 

[QF WP]

Just got another Optus MSG via SMA that I had earned another 60 QFF's - strangely, I had been in my QFF account earlier and had seen the line showing (dated yesterday) that it had been credited. You're a bit behind this member Optus...

 

[Ikara]

Got my first 76 points today. I'll have that JASA to Europe in no time!

JB

 

[blackcat20]

Just got another Optus MSG via SMA that I had earned another 60 QFF's - strangely, I had been in my QFF account earlier and had seen the line showing (dated yesterday) that it had been credited. You're a bit behind this member Optus...

I notices the same thing, points in last week but SMS this week.

 

[QF WP]

Well we don't think that they are anything different to most companies - either poor communication or a total lack thereof...

 

[Simo]

Well we don't think that they are anything different to most companies - either poor communication or a total lack thereof...

Like your post Lindsay,

Optus/poor communication, that has been a bit of a thread through some of the postings...

 

[straitman]

Like your post Lindsay,

Optus/poor communication, that has been a bit of a thread through some of the postings...

You could add incomprehensible billing there as well :!:

 

[QF WP]

Gee, they must have been reading my post above (or really been bombarded with complaints ), because I just got this email:

[TABLE="class: MsoNormalTable, width: 267"]
[TR]
[TD="width: 357, bgcolor: transparent"]Some of our Optus Rewards customers have told us they're unsure which of their accounts have been validated to earn Qantas Frequent Flyer points. Just so you're sure, you're earning points on every dollar you spend on the accounts listed below[SUP]^[/SUP].
[/TD]
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[TABLE="class: MsoNormalTable, width: 267"]
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[TD="width: 179, bgcolor: transparent"]Account Type
[/TD]
[TD="width: 178, bgcolor: transparent"]Account Number
[/TD]
[/TR]
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[TD="bgcolor: transparent"]Homephone
[/TD]
[TD="bgcolor: transparent"]8030xx_xx_xx_xx
[/TD]
[/TR]
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[/TR]
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[/TABLE]

We know you want more, so stay tuned for a new way to manage your Optus Rewards membership.


More rewards? Yes, it's possible.


Kind regards,

The Optus Rewards Team

PS. If you have a Small Business account you will receive a separate email.

Well yes, all of us were unsure because you never upheld your part of the agreement - this confirmation was meant to have come at the beginning, not 3 months later :shock: :evil:

 

[QF WP]

And the points continue to roll in:

You earned 528 Qantas Frequent Flyer points when you paid your latest Optus bill/recharged. This may take 30 days to appear in your Frequent Flyer account

 

[QF WP]

The corporate side of the business have just sent me their corresponding email:

Hello Lindsay
Some of our Optus Rewards customers have told us they're unsure which of their accounts have been validated to earn Qantas Frequent Flyer points. Just so you're sure, you're earning points on every dollar you spend on the accounts listed belowˆ.

are earning Qantas Frequent Flyer points on the following accounts:
[TABLE="class: MsoNormalTable, width: 375"]
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[TD="width: 167, bgcolor: transparent"][/TD]
[TD="width: 167, bgcolor: transparent"][/TD]
[TD="width: 167, bgcolor: transparent"][/TD]
[/TR]
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[TABLE="class: MsoNormalTable, width: 375"]
[TR]
[TD="width: 167, bgcolor: transparent"]8030xx_xx_xx_x
8740xx_xx_xx_x
[/TD]
[TD="width: 167, bgcolor: transparent"][/TD]
[TD="width: 167, bgcolor: transparent"][/TD]
[/TR]
[/TABLE]

We know you want more, so stay tuned for a new way to manage your Optus Rewards membership.

Kind regards,

Doris Rebolledo
Head of Customer Marketing
Optus Small and Medium Business

PS. If you have a personal account you would have received a separate email.

 

[Flying Fox]

Received the personal email but still waiting on the email about my work account.

 

[QF WP]

How are you going with your complaint cynicorand others?

I just got another interesting email:

Hello Lindsay,
Some of our Optus Rewards customers have told us they want more control. So we've made a few changes which let you manage your membership online.
Now

have the power to:

Add and attach more Optus services to maximise the points you could earn

Change or update your Optus Rewards contact details

Reset your password

Give your accounts a nickname so you can easily tell them apart

Check how many points you've earned through Optus Rewards

View a detailed 12-month activity statement for each account
Plus, you can delegate the points you earn in the future to another Optus Rewards member^. It's a great way to reward a work colleague or give as a gift.

What's so good about the delegation - that's a simple member-to-member points transfer that QFF has already in place, isn't it?:

^Points Delegation: You must be a Qantas Frequent Flyer member and an Optus Rewards member and have linked your memberships to earn points. Terms and conditions apply to both memberships, visit qantas.com/terms and optus.com.au/points respectively for details. Points are only earned on payments made for eligible Optus services through an Optus account which has been added to your Optus Rewards membership, and only on payments made after your account has been validated. Your points will usually be credited to your Qantas Frequent Flyer account within 30 days of when your Optus account payment is processed.

At least the ongoing nature of the promo (beyond 1/1/12) give me between 350 and 500 points a month (in addition to the 1.5x on CC) :

*Earning Qantas Frequent Flyer Points: From 1 January 2012, Small and Medium Business account holders or their nominees, will earn 1 Qantas Frequent Flyer point per dollar spent on eligible Optus Small & Medium Business services. You must be a Qantas Frequent Flyer member and an Optus Rewards member and link your memberships to earn points. Points are only earned once payment is made for eligible Optus services through a validated Optus account which has been added to your Optus Rewards membership.

 

[Cynicor]

I thought I posted an update, but I guess not.

I called that same day and asked if they were linked. Coincidentally the first batch of points had just gone through so she said give it a few days and check my account. They were actually in my account the same day too, and I received the text a few days later.

I would have appreciated more contact initially, but all is good now. Also, all my Qantas claims came through eventually (only took 1 follow-up call) and the presents and promised compensation have also come through, as promised.

Very happy with Qantas now, and OK about Optus for the time being. Their poor reception at work is still an issue, however.

 

[monoccular]

Well we don't think that they are anything different to most companies - either poor communication or a total lack thereof...

It is interesting and concurs with my observations that the very worst companies by far at communication with thier customers, those without whom they could not exist, are the telecoms, whose core reason for being is...........communication!

 

[darkslayer88]

Does anyone know if there is a problem with linking optus to a new QFF account. I started setting up optus rewards for QFF and then came to the page which asks for a QFF number / provides a link to create a new QFF account. I tried clicking the link on a number of browsers but nothing happens. Would appreciate some help.