Paid full-service QF fare but received no-frill JQ service

[k_sheep]

What I want to know is when will they give you an option on the qantas site to NOT show jetstar flights? Drives me barmy! If I wanted to book j*, I would've gone to their site, not qantas.

 

[Travel Guru]

Obviously the same level of detail may not be given when booking over the phone or via an agent.

This is what we as agents see in the GDS when holding in a seat on a QF codeshare operated by Jetstar, so would be hard to overlook as that message stays on the PNR even once held and confirmed

1. QF 266 Y 28FEB BKKMEL AK1 2115 #1035 SU
OPERATED BY JETSTAR AIRWAYS



TG

 

[straitman]

This is what we as agents see in the GDS when holding in a seat on a QF codeshare operated by Jetstar, so would be hard to overlook as that message stays on the PNR even once held and confirmed

1. QF 266 Y 28FEB BKKMEL AK1 2115 #1035 SU
OPERATED BY JETSTAR AIRWAYS



TG

TG,

I believe that is just the point that Mal was making, as you have in the past, that reputable TA's will pass that info on that info BUT the same level of
detail may not be given by a select few :!:

 

[RSD]

That would suck if you're a full paying QF customer.

Interesting they had the seats, must have been a really light QF and/or JQ load!

I was already going to be pushing things in MEL as I had to grab a taxi and get down to a supplier's premises to get a lens checked out by a tech for a problem and then get back to the airport for an onward flight so I didn't need this.

I don't think they got all of the JQ'ers on - probably just the ones who screamed loudest judging by the racket they made all the way to MEL

 

[Mal]

I believe that is just the point that Mal was making, as you have in the past, that reputable TA's will pass that info on that info BUT the same level of detail may not be given by a select few :!:

Indeed, that was my point. Does QF Reservations clearly state in all cases that there is a codeshare involved, and spell out the consequences. Do all online booking sites correctly identify the codeshare? (The OP has commented that they booked through the Amex Travel website, and didn't notice it commented there. I haven't checked out the Amex travel website, but wouldn't be overly surprised to see it not correctly shown on some agent websites)

And of course there are some agents (not all of course) who are clueless or plainly wrong and may not even know or wish to disclose the consequences of travelling on Jetstar vs Qantas metal.

Then there are PA's / other employees booking travel, family booking travel etc.

All of these are ways that the message and consequences about the codeshare can be lost.

 

[markis10]

Amex Travel very clearly show the codeshare operator for all flights, whats interesting is that I cannot for the life of me get up the QF codeshares operated by JQ.

 

[Mal]

Amex Travel very clearly show the codeshare operator for all flights, whats interesting is that I cannot for the life of me get up the QF codeshares operated by JQ.

Try 28 Feb, one way, Direct Flight ticked and Qantas preferred.

example result:

Qantas
operated by
Jetstar Airways
QF265

Melbourne (MEL)
Bangkok (BKK)
14:35
19:55
9Hr 20Min
Number of Stops: Nonstop: | Plane: 332 | Service class: Economy (Y) | Miles: 3183 Miles (5122 Km)

 

[anat0l]

Amex Travel very clearly show the codeshare operator for all flights

They do indeed show it; for non-stop flight options the operator is shown, but for flights with connections you have to open up the flight details to see it. In either case, the required detail is in relatively smaller print.

I'm not sure how many people would do such a thing or just click away without revealing the other detailed information. Surely some people would do it; for example, there are some BA codeshares on Australian domestic flights (as well as international), but Amex presents them with a BA logo and BA flight number. Now you can't help but ask yourself, "Now how can that be - since when does BA fly within Australia" (and a quick check will tell you they don't - du'h! It's a codeshare!)

 

[oz_mark]

Try 28 Feb, one way, Direct Flight ticked and Qantas preferred.

$3553 for a trip in Jetstar economy :shock::shock::shock:

Mind you it is QF and in Y, so you should get the points:shock:

 

[anat0l]

$3553 for a trip in Jetstar economy :shock::shock::shock:

Mind you it is QF and in Y, so you should get the points:shock:

At that price I'd rather jump in the lake!

 

[Mal]

$3553 for a trip in Jetstar economy :shock::shock::shock:

Mind you it is QF and in Y, so you should get the points:shock:

Yeah I cringed when I saw it - but of course wasn't going to book it, so just laughed it off as one of those things you shake your head at!

 

[drron]

$3553 for a trip in Jetstar economy :shock::shock::shock:

Mind you it is QF and in Y, so you should get the points:shock:

No i dont want to buy the plane,I have already bought the Harbour Bridge.

 

[markis10]

This thread got me thinking on the subject of codeshares, yes they have been around for a while but what other full service airline codeshares with one that is a LCC besides QF?

 

[ChrisBNE]

Thank you to everyone who shared their view and experience on this topic.

I booked my flight through AMEX Travel website (as I have been doing for the past 3 years) but I don't recall seeing the Jetstar symbol against the flight when I made the booking.

Being a busy business traveller who's always flown QF flights domestically and internationally, it is easy to overlook the subtlelity of QF/JQ arrangement, the fine prints provided by a hyperlink, etc. I wonder how many frequent flyers actually read all the terms and conditions of a flight ....

Like someone said, it is a lesson I learnt the hard way. I also concur with those who think QANTAS could have unintentionally put non Frequent Travellers at a disadvantage through this 'misleading' practice.

However, I am still indignant about the exhorbitant profit that QANTAS made at my expense. Don't they have a Duty of Care to the QF-fare customers or are the fine prints and hyperlinks sufficient?

If you do not take the time to read the terms and conditions, you are are not taking your own full responibility of tryign to understand the product or service you are purchasing. It is reasonable for a consumer to investigate independantly the details of what they are purchasing, so that they are fully informed. If they choose not to, they must bear the consequence.

Duty of care has nothing to do with what you, as a customer, were willing to pay for an airfare.

This thread got me thinking on the subject of codeshares, yes they have been around for a while but what other full service airline codeshares with one that is a LCC besides QF?

DJ/VA/VS, would be an example.

 

[harvyk]

This thread got me thinking on the subject of codeshares, yes they have been around for a while but what other full service airline codeshares with one that is a LCC besides QF?

Given that the line between a LCC and a full service airline is being blurred quite a lot (eg BA \ AA) I think that knowing who you are going to fly will become very important.

For example, QF vs AA vs BA, all three call themselves full service airlines, except QF is the only one that'll still give you a hot meal on dom and still give you a baggage allowance.

BA won't give you a meal on anything under 2 hours
AA won't give you a meal on anything dom regardless of flight time (at least in Y), and you don't get free baggage allowance at all (without status)

Yet QF have many a codeshare with both these airlines. So had you purchased an AA or BA flight from QF (with a QF flight number) expecting QF service, you'll be very disappointed.

 

[Mrmaxwell]

$3553 for a trip in Jetstar economy :shock::shock::shock:

Mind you it is QF and in Y, so you should get the points:shock:

The same JQ sale fare is $509....would be a great conversation between two people who bought each of these fares

 

[jsd]

I've seen a lot of QF metal operated JQ codeshare more so out of BNE.

My QF625 the other week was also JQ2625

Didn't affect inflight service though, I would have said something to the CSM if it did as I was on a fully flexible fare





Josh

 

[gilby08]

I've seen a lot of QF metal operated JQ codeshare more so out of BNE.

My QF625 the other week was also JQ2625
Josh

As perviouisly said these are codeshare due to pax coming off an international connection from JQ or heading to an international connection on JQ.

Flt number would've been JQ6625

 

[Philosiphier]

BKK-MEL on JQ is sold with a QF flight number, QF266 or something and apparently it is NOT clear to a LOT of people that it is Jetstar, as there is always a bunch of people complaining on every flight I have done with JQ on BKK/MEL. The cabin crew are quite used to this comaplaint by now.

So, yes, maybe they have an orange star beside the flight on the QF site, but a lot of people are not aware of it, perhaps they are booking through other avenues and just see the QF number.

I completely agree, 100%. I wonder why the flight is even given a QF number if it is not in fact a QF flight at all? This, in my opinion, IS VERY MISLEADING.:evil:

This has not happened to me, as I ALWAYS very carefully check the flight details before booking - however, if QANTAS don't actually offer a flight WITH QANTAS - they should not be "naming" it as such with a QF label.

 

[Philosiphier]

What I want to know is when will they give you an option on the qantas site to NOT show jetstar flights? Drives me barmy! If I wanted to book j*, I would've gone to their site, not qantas.

Thumbs up from me on that point - beacuse hmmm.. let me see.. If I want to fly with QANTAS, I would probably go to hmm.. here's a stab, the QANTAS website and probably, oh I dunno, stupidly assume that the flight labelled QF might actually be a QANTAS flight?

When I book through QANTAS for my AA flights, they sure as hell don't come up with a QF flight number.