Paid full-service QF fare but received no-frill JQ service

[mannej]

I completely agree, 100%. I wonder why the flight is even given a QF number if it is not in fact a QF flight at all? This, in my opinion, IS VERY MISLEADING.:evil:

This has not happened to me, as I ALWAYS very carefully check the flight details before booking - however, if QANTAS don't actually offer a flight WITH QANTAS - they should not be "naming" it as such with a QF label.

Does that apply to all codeshares worldwide?


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[tuapekastar]

I do have some sympathy for the OP and others (inexperienced) who may inadvertently book a QF flight number on JQ metal, though as has been stated it is made perfectly clear on the QF website and if you're spending your hard-earned it is incumbent upon you to check, double-check, then check again before handing it over, that you are getting what you think you've paid for.

Slightly OT, I made a minor mistake on a non-refundable (and I think, non-changeable) hotel booking (this was after considerable time spent checking and comparing hotels and I blame information overload ). The default people per room was 1 (I had thought it was 2) - I noticed almost immediately and got on the blower to the hotel and they made it right without fuss or penalty.

So it is not too difficult even when you check to make a small mistake.

Back on codehares, in 2000 a TA booked me on a codeshare LAX-YVR (CP flight number, AS metal) and I'm quite sure this was never indicated to me, either verbally or on the itinerary. The booking was fine for me (CP earned to QF then, don't know if AS did), but I only knew it was a codeshare because I jumped on the net and looked.

Even then I had no experience of codeshares and no idea whether I should check in with the operating carrier or the carrier whose flight number it was - and if I had not checked on the net I would not have known it was a codeshare, or that AS was involved in any way, so I tried to be logical (big mistake) - and went to CP . In a roundabout way this caused me to miss my flight, but that's another story.

The TA should have made me aware of the codeshare, regardless of whether it was another full service carrier or not. I'm sure most do (those worth their salt, anyway).

In fact, any professional who books you on a flight should make you fully aware, prior to confirmation, of what you are getting, including codeshares.

 

[ButFli]

I heard that JQ were going to start providing meals to passengers who were on a codeshare ticket from full-service airlines.

 

[oz_mark]

I heard that JQ were going to start providing meals to passengers who were on a codeshare ticket from full-service airlines.

Commerical passengers on the QF codeshares on JQ international (QF200-299) get meals (with non-alcoholic bevarage), blanket pack and headphones. FF redemption passengers do not.

*wondering why a year old thread has burst to life.

 

[dajop]

What I want to know is when will they give you an option on the qantas site to NOT show jetstar flights? Drives me barmy! If I wanted to book j*, I would've gone to their site, not qantas.

I'm fine with them showing J* flights on fixed date searches. But it does drive me barmy on flexible date searches and the cheapest flights it shows are invariably operated by Jetstar, which rather defeats the purpose of using a flexible date search, as you have to go into each date separately to identify which days have the cheapest QF flights. Particularly an issue for flights where JQ and QF both serve (eg SIN, HNL)

 

[BadgerBoi]

In fact, any professional who books you on a flight should make you fully aware, prior to confirmation, of what you are getting, including codeshares.

grrr...professionals!
Several years ago I tried to book a trip to Noumea via a "professional". She very happily and efficiently booked me ten days in Port Vila - which according to her was the capital of Noumea. Luckily for me she didn't have my credit card details, because there was no way I could convince her that she was wrong.

I ended up going to Hong Kong, it was a simpler option. I avoid using TAs whenever possible - this thread has done little to restore my faith in "professionals".