Passenger Forcibly Removed From Overbooked UA Flight

[OzEire]

Re: Rumour:[Denied by RR] Qantas to ban JQ SYD-MEL pax from F lounges & send to J lou

I know past behaviour is no indicator of future behaviour... but some crew and airline agents in the USA are OTT. Filming gives protection to the passenger and swings the pendulum back.

In fact, past behavior is the best indicator of future actions. But as we are not talking about individuals, this goes to company culture- that many agents, in whatever capacity, resort to involving law enforcement so readily speaks of an accepted / encouraged company culture, rather, say, than attempting de-escalation or actual customer service.

It is more concerning if perhaps, within this culture, agents have become adept at applying a very loose interpretation of regs to justify their actions, where pax questioning anything can be reported as "threatening" after the fact.

 

[burmans]

Re: Rumour:[Denied by RR] Qantas to ban JQ SYD-MEL pax from F lounges & send to J lou

Our gate agent called the police simply because people were asking questions. All happened in about 30 seconds.

The bit of this that really gets me is why the police are prepared to do this, inside the terminal this is largely a contractual matter and I just don't understand why the police would want to set themselves up for failure in this manner, this just isn't something they should be getting involved in. It just seems like they are supporting the airlines bad behavior and I cant help think they fact they are doing so is a considerable factor as to why the airlines feel they can keep doing it.

Of course the behaviour of the police in America is deserving of a whole thread of its own.

 

[get me outta here]

Re: Rumour:[Denied by RR] Qantas to ban JQ SYD-MEL pax from F lounges & send to J lou

There are a few people wearing 'body cams' or whatever they are called, some in an unofficial capacity: cyclist and motorists etc, and some in an official capacity eg police. The footage is often used in eveidence.

 

[Happy Trails]

A cabin crew retrospective:

[FONT=&amp]It's been a horrible few weeks for plane passengers, but how have the multiple incidents affected those working on them? Brad Bernoulli*, a flight attendant for a major US airline, says the skies are not so friendly since the David Dao incident.
[/FONT]
http://www.independent.co.uk/travel...rvice-david-dao-rude-passengers-a7738596.html

 

[Hvr]

I guess an upgrade is an upgrade;

 

[codash1099]

Re: Pax forcibly removed from United overbooked flight

And they appear to be at it again:

United Airlines resells two-year-old's seat

 

[MEL_Traveller]

Re: Pax forcibly removed from United overbooked flight

And they appear to be at it again:

United Airlines resells two-year-old's seat

Sad the mother felt she couldn't raise the issue because of the previous UA incident. Long flight to have to nurse a large child.

 

[Quickstatus]

Re: Pax forcibly removed from United overbooked flight

Sad the mother felt she couldn't raise the issue because of the previous UA incident. Long flight to have to nurse a large child.

Safety regulators, airline, captain and cabin crew did not care that an over 2 year old was not seatbelted according to regulations?

 

[dajop]

Re: Pax forcibly removed from United overbooked flight

Safety regulators, airline, captain and cabin crew did not care that an over 2 year old was not seatbelted according to regulations?

Yes odd.

Although, at 25 pounds 11.5 kg, I am sure it is not uncommon to have 18-24 month old children of that weight.

 

[get me outta here]

Re: Pax forcibly removed from United overbooked flight

It is astounding to me that people can buy a seat for in this case $1000 just to have it shrugged off and give to someone else.

 

[Irishbazz]

Re: Pax forcibly removed from United overbooked flight

It is astounding to me that people can buy a seat for in this case $1000 just to have it shrugged off and give to someone else.

I don't get, how the oversold seat people are issued a boarding pass and manage to make it to the gate? Is it a USA thing (domestic)? I would have thought the check in counters/machines would flag there is too many people after rocking up and have the difficult discussion at that point.

 

[MEL_Traveller]

Re: Pax forcibly removed from United overbooked flight

I don't get, how the oversold seat people are issued a boarding pass and manage to make it to the gate? Is it a USA thing (domestic)? I would have thought the check in counters/machines would flag there is too many people after rocking up and have the difficult discussion at that point.

No - has happened to me at LHR. I think UA is saying the BP of the child was scanned incorrectly... but even if there wasn't a problem, it's still been known for the reader to accept two people with the same seat.

 

[dajop]

Re: Pax forcibly removed from United overbooked flight

I don't get, how the oversold seat people are issued a boarding pass and manage to make it to the gate? Is it a USA thing (domestic)? I would have thought the check in counters/machines would flag there is too many people after rocking up and have the difficult discussion at that point.

If you are on standby, they can offload someone who doesn't make to the gate "on time". Whatever "on time" is. That would also include someone who boarded but the BP didn't scan properly and thus appeared in system as not boarding.

 

[ozbeachbabe]

Re: Pax forcibly removed from United overbooked flight

I don't get, how the oversold seat people are issued a boarding pass and manage to make it to the gate? Is it a USA thing (domestic)? I would have thought the check in counters/machines would flag there is too many people after rocking up and have the difficult discussion at that point.

No - has happened to me at LHR. I think UA is saying the BP of the child was scanned incorrectly... but even if there wasn't a problem, it's still been known for the reader to accept two people with the same seat.

If you are on standby, they can offload someone who doesn't make to the gate "on time". Whatever "on time" is. That would also include someone who boarded but the BP didn't scan properly and thus appeared in system as not boarding.

Surely the airline would do a seat check first to see if the missing pax is onboard the aircraft before offloading them and onloading a standby pax into their seat.

Sounds like that didn't happen however they could've easily reversed their mistake and offloaded the standby pax and checked in the child again back into their original seat.

 

[dajop]

Re: Pax forcibly removed from United overbooked flight

Surely the airline would do a seat check first to see if the missing pax is onboard the aircraft before offloading them and onloading a standby pax into their seat.

This is United we're talking about! Very trigger happy.

Why waste time checking the aircraft? I'd guess they do this all the time for misconnects and the like.

 

[MEL_Traveller]

Re: Pax forcibly removed from United overbooked flight

Sounds like that didn't happen however they could've easily reversed their mistake and offloaded the standby pax and checked in the child again back into their original seat.

Yeah - but the mother didn't complain! No complaint, no action

 

[Strategic Aviation]

Re: Pax forcibly removed from United overbooked flight

Yeah - but the mother didn't complain! No complaint, no action

She says she was afraid of being Dao'ed. It was also noted that:-

A parent isn’t even permitted to fly with a child over two years old in their lap, but in this case she wasn’t given a choice.

If that's correct then the incident was also a safety breach.

 

[andyhui01]

Re: Pax forcibly removed from United overbooked flight

I can understand where the parent is coming from. If she raised the issue. Knowing United, there is a chance they would just offload her without checking what went wrong. They would assume she tried to sneak a 2 year old on an infant ticket even if she said otherwise

 

[JohnK]

Re: Pax forcibly removed from United overbooked flight

It is astounding to me that people can buy a seat for in this case $1000 just to have it shrugged off and give to someone else.

It would appear that some airline staff in the US are on some sort of power trip. This has been going on for so long and people are scared of complaining.

 

[oz_mark]

Re: Pax forcibly removed from United overbooked flight

Safety regulators, airline, captain and cabin crew did not care that an over 2 year old was not seatbelted according to regulations?

Saftey regulator probably didn't know at the time, however, they're looking into it

According to an FAA spokesperson, " the FAA will work with United to investigate the facts of the event and determine if a violation occurred."

https://www.forbes.com/sites/johngo...ted-airlines-passenger-incident/#55b217e64f6a