Pax putting phone on speaker mode throughout flight and ignoring crew requests

[Quickstatus]

And that is the difference.

So again I ask (because no one has ventured so far) how should the other passengers react?. For me I'll Zen out - ie no difference in passenger response between this and the incosolable child.
The difference is the response from the airline which should be proportionate to the situation. For an inconsolable child nothing happens, it is what it is. However as you said, this is a belligerent adult displaying as @SYD commented "selfish and appalling behaviour"- so the airline can easily put them into sinbin or ban them.

 

[stm1sydney]

But i is not the cabin crew's job to do this nor within their power - thats the airline's job - it can easily be done on the ground.


A quick media release : Qantas (insert your favourite airline) has decided to ban a passenger on flight QFxx_ for yyyyy for a period of ZZZ". Non compliance with CC instructions will not be tolerated.
And keep doing it consistently....

Disagree. The types of people doing the wrong thing won't read media releases and airlines policies. Cabin crew are NOT escalating if they tell the pax on board that if they don't comply with the instruction they will be banned from future flights. That is literally de-escalating, and has the bonus of improving everyone else's comfort.

It's like getting a speeding ticket in the mail two weeks after a drive which you have completely forgotten about.

 

[Quickstatus]

Cabin crew are NOT escalating if they tell the pax on board that if they don't comply with the instruction they will be banned from future flights

Sure, they can say that, but the actual decision and ban only comes from someone in head office.
Does not have to be 2 week later. Can be done within hours of landing on the ground.
They can also provide a proforma signed by CSM and captain saying something like " your behaviour is unacceptable and the airline reserves it right to ban you from future flights".

The question is though how far should the CC go if after this the passenger is still belligerent and the speaker phone is on?. And what should be the response of the other passenger given that most seem to disagree with the Zen approach by the passengers?.

The types of people doing the wrong thing won't read media releases and airlines policies.

I reckon they do look at social media etc. Do it enough and word gets around.

 

[Pushka]

So again I ask (because no one has ventured so far) how should the other passengers react?. For me I'll Zen out - ie no difference in passenger response between this and the incosolable child.
The difference is the response from the airline which should be proportionate to the situation. For an inconsolable child nothing happens, it is what it is. However as you said, this is a belligerent adult displaying as @SYD commented "selfish and appalling behaviour"- so the airline can easily put them into sinbin or ban them.

I zen out when there is an issue than no one can stop Like a child. Or someone very unwell. I cannot zen out when there is someone who is deliberately creating an environment that is detrimental to others.

 

[Forg]

I zen out when there is an issue than no one can stop Like a child. Or someone very unwell. I cannot zen out when there is someone who is deliberately creating an environment that is detrimental to others.

I interpreted Quickstatus' point as more "if you've asked the passenger and asked the crew and nothing has worked, THEN what do you do?".

It's not right that you have to deal with the rudeness, but if nothing is going to have an effect short of you grabbing that 'phone & potentially being charged with assault, you really don't have a lot of other choice. If you can zone-out and somehow ignore it (and I don't know how you can do that - it's already hard enough to sleep) then that's better than ... whatever the alternative is going to be, which is to sit there & rage as in this scenario you can't have any effect.

As "haggle culture" becomes more a part of global society, Me Me Me Me Me Me Me is becoming a greater component of the behaviour of a greater number of people ... unless you can raise everyone's children to be polite, I think you can't do a lot about the boom in Karens.

 

[Quickstatus]

I cannot zen out when there is someone who is deliberately creating an environment that is detrimental to others.

Understand, but then what do you do as a passenger?.
My point is there is not much a passenger can do independent of the CC...Which is the query in the original post.

and I don't know how you can do that - it's already hard enough to sleep

Zen (seriously)

 

[Pushka]

I interpreted Quickstatus' point as more "if you've asked the passenger and asked the crew and nothing has worked, THEN what do you do?".

It's not right that you have to deal with the rudeness, but if nothing is going to have an effect short of you grabbing that 'phone & potentially being charged with assault, you really don't have a lot of other choice. If you can zone-out and somehow ignore it (and I don't know how you can do that - it's already hard enough to sleep) then that's better than ... whatever the alternative is going to be, which is to sit there & rage as in this scenario you can't have any effect.

As "haggle culture" becomes more a part of global society, Me Me Me Me Me Me Me is becoming a greater component of the behaviour of a greater number of people ... unless you can raise everyone's children to be polite, I think you can't do a lot about the boom in Karens.

Fair enough. I'd ask for a double G&T on tap then

 

[Forg]

Zen (seriously)

So does the Zen brand make double G&T's on tap?!

 

[Quickstatus]

So does the Zen brand make double G&T's on tap?!

Idont drink alcohol when flying. Interesting angle though. I wonder for those alcohol people whether a situation like this would "encourage" the CC to up their in flight service as "compo"?.

 

[Pushka]

Idont drink alcohol when flying. Interesting angle though. I wonder for those alcohol people whether a situation like this would "encourage" the CC to up their in flight service as "compo"?.

That’s my zen right there.

 

[Quickstatus]

That’s my zen right there

Ok , Ive fixed the AI...

"Regular meditation medication, even for a few minutes, can help calm the mind and cultivate a sense of peace"

 

[DejaBrew]

That’s my zen right there.

Th-th-thas my zzzzen right there... y'know? *hic*

Fixed it for you

 

[GoldenTouchdown]

Am sad to hear about OPs experience, but I’d be doing the same as @Quickstatus : Zenning out as much as I can.

We lack empathy for a society that is becoming increasingly stratified, I don’t blame people for sometimes being obnoxious honestly as this world is not always a happy genteel place and people are going to act out on public transport sometimes. Law of average stuff like this is going to sometimes happen across many flights.

Hence why I’d reach for my double earplugs + noise cancelling headphones setup.

 

[Bjet]

I remember that there was an incident when I was on the plane in Italy. A young flight attendant kept asking that man to turn off the mobile phone many times when taxing to the runway. Then a purser stepped in to take his phone away. There was a little fight for a while due to no communication between them. Thanks God that we didn’t return to the gate. Phew I didn’t miss the next flight but my luggage was not!

 

[DC3]

… I don’t blame people for sometimes being obnoxious honestly as this world is not always a happy genteel place and people are going to act out on public transport sometimes …

 

[COC]

Never impacted my choice of airlines as I flew them a lot. If anything it made me want to fly them more because BS doesn’t fly with them!

Dr. David Dao, a doctor who refused to leave his seat on a United Express flight because he needed to see patients the next day, was forcibly removed, suffering a broken nose, lost teeth, sinus damage, and a concussion when aviation security officer James Long threw him against an armrest and dragged him down the aisle. The incident, during which officers were reported laughing as Dao briefly lost consciousness and later returned to the plane bloodied and disoriented, was recorded by passengers, went viral on social media, and led to widespread criticism of United Airlines. So a doctor is not BS and you probably didn't know or mean what you said Kangarooflyer88.

They still have the United breaks Guitars incident.

Oh yes how callous and obtuse of them - United definitely has/or had an image problem.

A recent article about a QF and a VA FA suggest that CC deal with a lot of . And the policy is always about de-escalation not escalation especially in an aluminium tube at 35,000 feet which i think is the correct way to handle situations like this. UA learnt the hard way. Escalation to passenger restraints for something like not turning off speakerphone is a totally disproportionate response. Restraining passengers can also lead to injuries to the passenger, other passengers and CC themselves - hence its last resort policy.

I especially took note of the criticism when CC performing active CPR tapped on shoulder by passenger nonchalantly asking for his breakfast. See Post here: Flight Attendants call on our entitlements - Not pretty.