- Joined
- Jun 12, 2015
- Posts
- 341
Thanks CMA222. My mum told me the same, after I'd already sent the claim directly to Lowepro.I appreciate it is no longer an issue but as a FYI, the shop that sells the goods must under the Australian Consumer Law deal with any faulty product and cannot under the law say "not my problem".
ACCC says
Who to claim a remedy from
Products
You can claim a remedy from the retailer if the products do not meet any one or more of the consumer guarantees, with the exception of availability of spare parts and repair facilities.
The remedies you can seek from the retailer who sold you the product include a repair, replacement, or refund and in some cases compensation for damages and loss.
The retailer can’t refuse to help you by sending you to the manufacturer or importer.
You can claim a remedy directly from the manufacturer or importer if the goods do not meet one or more of the following consumer guarantees:
You are only entitled to recover costs from a manufacturer or importer, which include an amount for reduction in the product’s value and in some cases compensation for damages or loss.
- acceptable quality
- matching description
- any extra promises made about such things like performance, condition and quality
- repairs and spare parts - the manufacturer is responsible for ensuring that spare parts and repair facilities (a place that can fix the consumer’s goods) are available for a reasonable time after purchase unless you were told otherwise. How long is ‘reasonable’ will depend on the type of product.
Given the brush off I received from the shop manager, I think I probably, inadvertently, took the best and fastest route to a resolution, but it's definitely something to remember for next time.