Plat charge courtesy call?

[Ricardo]

Why do they even bother calling, why not just give the offer to all card members and send a flyer or do an online survey about the recent changes, it would probably save them alot of money in calls.

BTW still waiting for the call .....

 

[TonyHancock]

Explains where a missed call this morning came from!

Same for me.

 

[lovestotravel]

Why do they even bother calling, why not just give the offer to all card members and send a flyer or do an online survey about the recent changes, it would probably save them alot of money in calls.

BTW still waiting for the call .....

Feels more special getting a phone call...............

Plus the cost of that particular company doing the calls is VERY cheap

 

[TonyHancock]

At least they were persistent. Just received the call.

 

[nlagalle]

At least they were persistent. Just received the call.

What annoys me more is that according to the cancellations team there offer was over... Amex know how to lose customers!

 

[greenfrog86]

What annoys me more is that according to the cancellations team there offer was over... Amex know how to lose customers!

They did farm it out to an external company who called on behalf of Amex, so I'm not surprised that the left arm isn't talking to the right...

 

[mini2]

Update - the bonus points are credited as "CUSTOMER LOYALTY BONUS" and it gets applied to purchases that I've paid for using my Edge card that's linked to the same MR account.

 

[Happy Trails]

Well they finally reached me after a week of missed calls and I wasn't impressed.
They refused to say what was the purpose of the call, other than "customer service", without me first answering security questions and providing personal information, while not providing any bona fides themselves. They seemed to forget that it them who called me.

 

[ftm]

Well they finally reached me after a week of missed calls and I wasn't impressed.
They refused to say what was the purpose of the call, other than "customer service", without me first answering security questions and providing personal information, while not providing any bona fides themselves. They seemed to forget that it them who called me.

I have been able to set up a password with them such that when they call, I can ask them for the password on my account. They tell me it and then I feel better about who is calling and don't worry so much about it being a scam.

That said... I haven't received a call for this offer yet!

FTM

 

[greenfrog86]

I have been able to set up a password with them such that when they call, I can ask them for the password on my account. They tell me it and then I feel better about who is calling and don't worry so much about it being a scam.

That said... I haven't received a call for this offer yet!

FTM

As Amex is using an external company for this I imagine that the extra information on your account may not be shared with them...

 

[Isochronous]

So I gather this isn't a blanket offer to all Plat charge card holders?

 

[Ricardo]

I am going to send an online complaint to Amex and ask to be included in the bonus.

From what has been posted here, and in my view the way they have done this is not very professional.

 

[lovestotravel]

From what has been posted here, and in my view the way they have done this is not very professional.

Umm and why is that ?

It's a promotion like any other, and not everyone is always included

Pretty simple really

 

[TonyHancock]

FWIW my membership renewal is up next month. I just presumed it was a sweetener.

 

[mini2]

+1 my renewal is up next month as well.

 

[Sprucegoose]

They definitely aren't reducing the fee..

And no, although they trumpet to you on the phone that they don't want you to cancel, they don't even offer you anything to stay. They seem to think the card has it all..

Markets and water, both find their own levels.

 

[Ricardo]

Umm and why is that ?

It's a promotion like any other, and not everyone is always included

Pretty simple really

Apparently it's a 'survey' about the recent point changes to some cards, from what I have read from other postings the caller won't identify themselves or let you identify yourself. I get enough calls (and I am on the 'do not call register') from suspcious foreign speaking people trying to sell me everything from beds to solar panels (not to mention the ones who knock on my door in spite of the 'do not knock sticker'). So I am protective of my privacy and would expect to have my indentity confirmed etc as a basic professional standard when being called by a top tier (or supposed) business such as Amex, even if it is in regards to a promotion. I was contacted a couple of years ago by Amex just before Christmas and the CSR confirmed my identity etc before explaining that I was going to get a merry christmas 10,000 bonus membership rewards points applied to my account in two weeks, thank you for your loyal card membership Mr Ricardo ....

 

[Bunty]

Apparently it's a 'survey' about the recent point changes to some cards, from what I have read from other postings the caller won't identify themselves or let you identify yourself. I get enough calls (and I am on the 'do not call register') from suspcious foreign speaking people trying to sell me everything from beds to solar panels (not to mention the ones who knock on my door in spite of the 'do not knock sticker'). So I am protective of my privacy and would expect to have my indentity confirmed etc as a basic professional standard when being called by a top tier (or supposed) business such as Amex, even if it is in regards to a promotion. I was contacted a couple of years ago by Amex just before Christmas and the CSR confirmed my identity etc before explaining that I was going to get a merry christmas 10,000 bonus membership rewards points applied to my account in two weeks, thank you for your loyal card membership Mr Ricardo ....

Maybe that is why you haven't received a call! Can't complain about not receiving the call when you've asked not be called!

 

[wafliron]

Maybe that is why you haven't received a call! Can't complain about not receiving the call when you've asked not be called!

Doesn't the register only cover "cold calls" - i.e. where you have no existing relationship with the business? And if you do, they're still allowed to call?

 

[lovestotravel]

Apparently it's a 'survey' about the recent point changes to some cards, from what I have read from other postings the caller won't identify themselves or let you identify yourself. I get enough calls (and I am on the 'do not call register') from suspcious foreign speaking people trying to sell me everything from beds to solar panels (not to mention the ones who knock on my door in spite of the 'do not knock sticker'). So I am protective of my privacy and would expect to have my indentity confirmed etc as a basic professional standard when being called by a top tier (or supposed) business such as Amex, even if it is in regards to a promotion. I was contacted a couple of years ago by Amex just before Christmas and the CSR confirmed my identity etc before explaining that I was going to get a merry christmas 10,000 bonus membership rewards points applied to my account in two weeks, thank you for your loyal card membership Mr Ricardo ....

Doesn't the register only cover "cold calls" - i.e. where you have no existing relationship with the business? And if you do, they're still allowed to call?

Correct! !!!!