Platinum caught out with VA baggage ex CBR

[lovestotravel]

I've been over the 23kg limit before, but the allowance for us travelling was 6 x 23kgs and we had 3 x 30ish kgs.

We were prepared to pay the extra, but were told not to worry about it and heavy tags were put on and no $$ paid.

For people saying it's OH&S, yeah that's funny, 32kg is the maximum

This is about $ and nothing more

Limits should be combined (where reasonable) for Platinum members

 

[servicerequired]

I've been over the 23kg limit before, but the allowance for us travelling was 6 x 23kgs and we had 3 x 30ish kgs.

We were prepared to pay the extra, but were told not to worry about it and heavy tags were put on and no $$ paid.

For people saying it's OH&S, yeah that's funny, 32kg is the maximum

This is about $ and nothing more

Limits should be combined (where reasonable) for Platinum members

BINGO - exactly what should have occurred - some common sense customer service.

 

[TheInsider]

BINGO - exactly what should have occurred - some common sense customer service.

May as well just waive it for anyone and everyone then