Platinum caught out with VA baggage ex CBR

[lovestotravel]

I've been over the 23kg limit before, but the allowance for us travelling was 6 x 23kgs and we had 3 x 30ish kgs.

We were prepared to pay the extra, but were told not to worry about it and heavy tags were put on and no $$ paid.

For people saying it's OH&S, yeah that's funny, 32kg is the maximum

This is about $ and nothing more

Limits should be combined (where reasonable) for Platinum members

 

[servicerequired]

I've been over the 23kg limit before, but the allowance for us travelling was 6 x 23kgs and we had 3 x 30ish kgs.

We were prepared to pay the extra, but were told not to worry about it and heavy tags were put on and no $$ paid.

For people saying it's OH&S, yeah that's funny, 32kg is the maximum

This is about $ and nothing more

Limits should be combined (where reasonable) for Platinum members

BINGO - exactly what should have occurred - some common sense customer service.

 

[TheInsider]

BINGO - exactly what should have occurred - some common sense customer service.

May as well just waive it for anyone and everyone then

 

[N860CR]

May as well just waive it for anyone and everyone then

TBH, yes. Really, what’s the difference if you carry 23kg in your checked bag but an additional 4kg in your cabin bag?

 

[eastwest101]

A different issue to combined baggage allowance that comes from status vs baggage allowance inherent in the fare type, but I thought this the most relevant thread, as I received a recent survey from Virgin - they are obviously doing market research about fare types and baggage allowances and I bet its all about maximizing revenue and possibly responding to their Lite fares competing with Jetstar fares without checked baggage:





And this hypothetical example - I would love to see how this would even be possible without hiring more staff to enforce it - and how this sort of thing would even work in the real world - regarding boarding passes, hand luggage tagging and once on-board how it would be enforced? Sounds like more ground delays just waiting to happen to me.




What are others thoughts about this - is this a Virgin revenue issue or an on-time performance thing? It seems like a diminishing law of returns to me as an airline can gamify and fine-tune carry-on baggage allowances, but all of this requires resources such as IT, staff, tagging systems and staff enforcement policies and procedures that are all costing the airline $$ and possibly on-time performance and turnaround times?

I can think of Jetstar as an example where they have implemented something like this and have earned a reputation of being ruthless in protecting their checked-in baggage policies and carry-on baggage limits to the point where it might seem to actually be a handy source of anciliary revenue that catches the infrequent flyers out, but which frequent flyers know about and can adapt to?

 

[lovestotravel]

All those questions are around the lack of overhead baggage space...

Seems they want to enhance the lite fare for no carry on bags

 

[antycbr]

All those questions are around the lack of overhead baggage space...

Seems they want to enhance the lite fare for no carry on bags

Or add an ultralight fare?

 

[markis10]

Swissport do passenger services as well as ground handling at CBR which may explain the lack of discretion, Virgin have given an undertaking to bring 160 positions back in house to the twu but I doubt it’s happened yet. I have had a similar experience at MCY for the same reason.

 

[Harrison_133]

Virgin have given an undertaking to bring 160 positions back in house to the twu but I doubt it’s happened yet.

The undertaking was for the Link Airways SYD-CBR services to have their ground handling in SYD done by Virgin in house. Canberra is still outsourced.