Some of the issues I saw when Red Roo posted was that there were people who didn't follow normal processes to get resolution; some wanted intervention for matters that weren't the fault of the airline. Others demanded outcomes that were not reasonable compared to the initial issue.
And way too many people joined up to seek assistance and then disappeared.
Basically, it cost the airline more than it was worth. I understand why they ceased posting.
I think this goes back to the fundamental question asked upthread about what is the main purpose of this forum/site? Is it:
a) for frequent flyers (usually on revenue fares) to share tips and experiences from their life on the road
b) for points collectors to share tips on how to accumulate a lot of points, regardless of what they are redeemed for
c) how to maximise the benefit of points when redeeming for flights
Maybe 15 years ago these were not such discrete categories since the way to accumulate lots of points was generally through making lots of revenue flights. That is no longer the case, and flying is one of the slowest ways to accumulate points.
Of these three categories, airline reps would presumably see value in (a) because this helps loyal revenue pax to stay loyal. They would probably see value also in (b) because ultimately, airlines sell points to financial services institutions for profit. It is category (c) that would be problematic, as the airlines have already taken their money and it is then in their interests for customers to redeem as cheaply as possible. No idea what that would be, but I am guessing that 14 sector, 35,000 mile business class redemptions on partner airlines is not it.
Like many members on here, I have flown frequently for work in the past but never expect to do so again. I have migrated from (a) to (b) and (c). I am guessing that modern tech and Covid will mean that category (a) is a diminishing pool, so it makes sense that this site focuses increasingly on points hacks.