Power company offering bonus 10 000 points now?

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Warks

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Got an offer of 10 000 points to switch my power (electricity - not sure if gas included) to a company called Lumo. Never heard of them. Apparently you get 6 points per dollar spent with them so the kids have every excuse for leaving every light on in the house during the day.

I get so sick of door knockers trying to get us to switch power companies that we vowed to stay with the last one we switched to just to avoid the hassle. I love (not) how they all sign you up to some great discounted rate, then the next guy comes along and wants to see your bill and says "you're paying too much" and reckons you aren't on a contract so can switch to them. If you switch you then get hit with some break of contract fee. For all this endless cycle of bigger discounts the power bills only ever increase.

Anyway I dunno if I could be bothered switching for the points.

Lumo Energy won Electricity Provider of the Month for August 2013 in the Roy Morgan Customer Satisfaction Awards[SUP]#[/SUP], so there has never been a better time to switch.
Electricity Provider of the Month? Talk about "everyone wins a prize" day.
 
Oh wow, over two years ago. I wonder why they've taken so long to get to me? Not a state-based thing?

I thought there was a deal to earn more when paying with some credit card - I saw the old offer of 10 points per dollar with some AMEX card. You'd think they'd do a tie-in with the new Velocity AMEX (which I just got).
 
I got this offer too. Did some research on Lumo and found 99% strongly negative customer reviews of them. Basically appalling customer service, incorrect bills, questionabe business practices etc. How have people on this forum found them?
 
I got this offer too. Did some research on Lumo and found 99% strongly negative customer reviews of them. Basically appalling customer service, incorrect bills, questionabe business practices etc. How have people on this forum found them?

Wow! You're correct:

Lumo Energy Reviewed By Australians - www.lumoenergy.com.au

318 reviews of 'Terrible' vs 37 'Excellent' (planted by Lumo?) (11 Good, 9 OK, 9 Bad) must be telling me something. I don't think I've seen any company rate so poorly. But I haven't looked far.
 
I am actually quite happy with them - but look at the older thread - some have had issues.

Scored some 43.5K Velocity at an approx premium of $330 since June 2012.

Of course, over time, the 10K becomes less significant and the cost/benefit decreases.
 
They were had deals for a long time with AMEX's rewards program where you would get 10k amex points for signing over, and bonus points when paying your bill. The problem with signing up with them is you don't get access to all the plans, you get put on a particular plan for those deals that has no discounts etc. Not worth it.
 
Having had some experience on this recently... here is my example..


Existing offer (multiple years) - I am in NSW (Sydney) which generally gets worse offers than Vic

Prior offers:
Elect - AGL 6% (2yr contract ending Dec-13)
Gas - AGL Standard

In Nov-13, onebigswitch.com.au was offering 17% on Elec, don't do Gas in NSW

AGL sent new letter in Nov-13 offering 8/8 on Gas Elec for two year contract.
Called up mentioning better offers. BEst we can do is 10/10. Said no thanks. Drop me to standard contract on expiry, by which time onebigswitch promotion was gone

Prior to Xmas, onebigswitch reopened their 17% Elec via clickenergy.
Signed up to it online. They have still failed to deliver paperwork to start the cooling off period

Mid-Jan. Letter from AGL offering better offer with dump my change envelope.
Followed by call from retention team offering 18% Elec/12% Gas on DD.

Obviously decided to take it.....


Much like the credit cards, you need to go through the quitting process to get a better deal.
 
Having had some experience on this recently... here is my example..


Existing offer (multiple years) - I am in NSW (Sydney) which generally gets worse offers than Vic

Prior offers:
Elect - AGL 6% (2yr contract ending Dec-13)
Gas - AGL Standard

In Nov-13, onebigswitch.com.au was offering 17% on Elec, don't do Gas in NSW

AGL sent new letter in Nov-13 offering 8/8 on Gas Elec for two year contract.
Called up mentioning better offers. BEst we can do is 10/10. Said no thanks. Drop me to standard contract on expiry, by which time onebigswitch promotion was gone

Prior to Xmas, onebigswitch reopened their 17% Elec via clickenergy.
Signed up to it online. They have still failed to deliver paperwork to start the cooling off period

Mid-Jan. Letter from AGL offering better offer with dump my change envelope.
Followed by call from retention team offering 18% Elec/12% Gas on DD.

Obviously decided to take it.....


Much like the credit cards, you need to go through the quitting process to get a better deal.

From memory, the last Big Switch offer had a very nasty "exit style" fee deeply embedded in the fine print
 
I currently use Lumo. Had no problems with them over 18 months.

15% discount on gas and 20% on electricity rate if paid on time (might be the other way around I haven't got a bill with me).

Got the 10,000 sign up and 6pt/$ and they take Amex without surcharge.
Win/win/win. Rates are competitive but using the VA points wisely makes the difference to "best in market".
 
My experience with Lumo was diabolical (and that is being polite)

I changed to Dodo, with much trepidation, and they have turned out to be great. MUCH cheaper and their billing is accurate and they have a responsive call centre.
 
When your 2 years up, and you take no action, they might roll you on to a new 2 year contract and give you the 10,000 points again!
 
Been around for a while - http://www.australianfrequentflyer....locity/10-000-free-velocity-points-33087.html

I use them (have for 20 months), the energy costs are a little more, but my valuation of Velocity points generated more than covers that.

Would love to see your workings on this, Serfty. I've done the exercise twice and my calculations show that by the time you've earned enough points for a J return to Europe, you will have paid ~~$4000 more in electricity bills - prior to taxes! I think that there are better deals than that around.

FWIW, I've been with them for two years and had no problems on their "discount for paying on-time" tariff.
 
Read our AFF credit card guides and start earning more points now.

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Currently (no pun intended) with Australian Power and Gas and I just looked up Product Reviews for them - looks as bad as Lumo but we've never had a problem. It all makes me wonder how the problems arise. I guess if the bill is always what you expect it all just ticks along and if you never have to call them it runs smoothly.

Australian Power & Gas Reviewed By Australians - www.australianpowerandgas.com.au
 
Would love to see your workings on this, Serfty. I've done the exercise twice and my calculations show that by the time you've earned enough points for a J return to Europe, you will have paid ~~$4000 more in electricity bills - prior to taxes! I think that there are better deals than that around.

FWIW, I've been with them for two years and had no problems on their "discount for paying on-time" tariff.
The thing is I don't use "that much" electricity/gas to generate enough for a business class return to/from europe.

See post #6 ...
 
Been with Lumo for a few properties for 3 years now and had no real issues

Sometimes their billing can be mixed up/slow but there hasn't actually been any errors with it

For 10,000 points and 6 points per $1 it's a no-brainer, as their rates in my area are the same/cheaper than others I have looked at
 
Oh wow, over two years ago. I wonder why they've taken so long to get to me? Not a state-based thing?
Both dad and I received the latest email.

Haven't had any issues with current electricity provider and the 24 month contract to switch is too long in case something goes wrong.
 
I received the Email as well - even though I am already a customer. My contract is up in 3 months or so.
 
Been with Lumo for a few properties for 3 years now and had no real issues

Sometimes their billing can be mixed up/slow but there hasn't actually been any errors with it

For 10,000 points and 6 points per $1 it's a no-brainer, as their rates in my area are the same/cheaper than others I have looked at
Looked at Momentum Energy?

I just did the math. My last quarterly power bill was $250. Based on the same amount of days and kWh's, Lumo is $82 MORE per quarter.

$328 year extra over Momentum for what equates to 8000 points (plus the bonus 10,000). I don't feel 18000 points is worth $328 myself. That's around 2c/point. Not great value.

I'm actually shocked at how cheap Momentum are. They don't offer any discounts for 'paying on time' but I got a $50 'welcome' credit on my first bill too. Factor that in, and Lumo become $378 a year more.
 
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