Priority boarding on QF domestic - what is the story?

[boomy]

QF610 this morning, in front of me in the PB queue was a SG (seated in Y). He was greeted very warmly by the person who scanned his BP, they even had a short chat but not a single word was told about him standing in the wrong queue.
Why oh why there is such a strict enforcement of the priority security check in MEL but absolutely zero enforcement of the priority boarding lanes???

 

[Buzzard]

QF765 SYD - ADL last Friday was a fail.

Whilst not many in the Premium line, the FA scanning general boarding passes did not call those of us from the PB line over to her so we actually had to "push in" on the general boarding line.

There was another FA at the desk (PB side) but she was too busy making announcements to attend PB pax. Was even announcing which line people should join, not that it did much good if you were not called over and left standing there.

At the end of the day it is a First World Problem I know, the aircraft isn't going to leave any sooner anyway.
Maybe standing a bit longer is better for my circulation too.

 

[UP4014]

As I've said before, they'd be better off simply having two faster moving queues for everyone to use.


Matt

 

[BD1959]

Worked perfectly on both last Tuesday's 671 and Thursday's 696.

Arrived at MEL 30mins before departure on the Tuesday morning, straight through Priority Screening and walked down to Gate 22 where I heard the boarding call as I walked on to the Pier that is Gate 20 onwards. At the gate, everyone lining up in the general line, just 1 in front of me in PB - this despite the PB line being closest to the throng.

Had time for a quick fizz in the Lounge prior to Thursday's 696. Planned to arrive at the Gate early since the inbound had arrived early. Sure enough, boarding called about 30mins prior to departure (which was then also early, as was the arrival: *very early* like, like!!) announcement from the desk as the two FAs stood at their pozzies.

Looking forward to my 675 tomorrow continuing the trend!!

Regards,

BD

 

[Danger]

Any guesses as to why priority boarding failed at gate 13 in Sydney this morning?



Such a simple thing so often ending in a balls-up.

 

[mannej]

Any guesses as to why priority boarding failed at gate 13 in Sydney this morning?

Someone a bit dyslexic?

 

[Mr_Orange]

Any guesses as to why priority boarding failed at gate 13 in Sydney this morning?

Such a simple thing so often ending in a balls-up.

OMG, really! I mean, REALLY!! How hard is it?

 

[JohnM]

Here is how LAN do it. Notice the simplicity, clarity, readability (just above head height). It makes for very orderly behaviour in a famously disorderly continent!

Preferente first, then the back of the bus and lastly the front. How simple is that!

Why is it that QF can't emulate something so successful?

 

[QF WP]

The good thing about the above head height sign is that people at the back of the line can see it and self moderate their behaviour...unlike the QF signage.

Then there's the issue of having staff manning the head of the queue ensuring pax are eligible.

One day, I live in hope...

 

[JohnM]

The good thing about the above head height sign is that people at the back of the line can see it and self moderate their behaviour...unlike the QF signage.

Then there's the issue of having staff manning the head of the queue ensuring pax are eligible.

One day, I live in hope...

Exactimo, Senor QF WP! .

 

[ajw373]

Someone a bit dyslexic?

Don't know about them being dyslexic, but looks more like they are boarding a 737 and they didn't adjust the signage after an A330 departure. Fail none the less.

 

[mannej]

Don't know about them being dyslexic, but looks more like they are boarding a 737 and they didn't adjust the signage after an A330 departure. Fail none the less.

The sign at the front of the line is contradictory to the 2 pull up banners, hence the dyslexic comment.

 

[Hvr]

As mentioned elsewhere I flew from MEL-BKK on J* yesterday and the first boarding call was for business class pax. Good to see Y pax refused amd told to wait.

Now if J* (as part of the Qantas group) can do it maybe the parent company could use the same training to educate QFd staff.

 

[ajw373]

The sign at the front of the line is contradictory to the 2 pull up banners, hence the dyslexic comment.

Yeah I worked that out, but the banners are for A330 boarding which uses both doors, business on the left, economy on the right. As mentioned they clearly didn't re-organise the queue signage after an A330 departure so yes a failure but not dyslexia, just laziness or carelessness.

 

[ajw373]

As mentioned elsewhere I flew from MEL-BKK on J* yesterday and the first boarding call was for business class pax. Good to see Y pax refused amd told to wait.

Now if J* (as part of the Qantas group) can do it maybe the parent company could use the same training to educate QFd staff.

Generally international does it well, except my QF41 experience a few weeks back. Just never worked out why so hard domestic.

 

[boomy]

I noticed PB works better during public and school holidays.
I have a theory that people tend to behave better when they are accompanied by their spouse and kids rather then when they are traveling solo for business.

 

[JohnM]

More LAN perfection. This time for SCL-MAD. The backlight was a bit strong, but they had four taped channels, with a tape barrier at the front of the non-Preferente lines, so no skipping across until the barrier was lifted.

 

[medhead]

Yeah I worked that out, but the banners are for A330 boarding which uses both doors, business on the left, economy on the right. As mentioned they clearly didn't re-organise the queue signage after an A330 departure so yes a failure but not dyslexia, just laziness or carelessness.

The banners are have been rolled out for universal use.

 

[ajw373]

The banners are have been rolled out for universal use.

Maybe so but they are if you look at the picture they are quite clearly set-up for an A330 departure, so just haven't been reorganised (which in itself is a failure), which is what I was saying. It clearly wasn't just a dyslexic mistake.

 

[medhead]

Maybe so but they are if you look at the picture they are quite clearly set-up for an A330 departure, so just haven't been reorganised (which in itself is a failure), which is what I was saying. It clearly wasn't just a dyslexic mistake.

They are clearly set up exactly how they are set up for a single door with the signs on each side of the double. The double door usage I recall seeing has the economy sign positioned on the other side of the right hand door, not in the middle. I can't even think were you're suggesting the economy sign should be positioned. But regardless that is how they position the signs for single door loading.