I just did the same to see if I could get the fee reduced to $250. I was transferred to a 2nd person who told me they will waive the fee
Just had a call from AMEX cs re the above call and was I happy with the outcome?
In recogition of my loyalty, they are giving me 2 points per $ on the card for the next 20000 or to December. I'm not sure if the cap is 20000 (5000 extra pts) spent or 20000 bonus points.
This card gets better and better