Finnair crew will undergo Qantas service
training and operational support will be in place to support onboard service delivery.
That’ll be quite the interesting course! How do you train someone to perform worse than usual?
Edit: just found the exam online. Here’s one of the questions;
What do you do when a business class passenger asks for a wine top up?
A) Smile and say “certainly, sir” as you do in Finland
B) Give the 50 year old CFO a lecture about RSA (despite the fact that the flight has been dry for the 2 hours it took to get the carts ready)
C) Roll your eyes, sigh and storm to the galley
D) Both B and C
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