Qantas brand badly tarnished

[Zanzara]

Oh I love it when people talk about social contracts Who else do you think has a social contract out of interest?

Do you think that social contracts exist with Rex and Virgin as well for example who actually took more taxpayers money per capita than Qantas. Rex then ditches regional routes and Virgin has a flight cancellation rate more than double it’s nearest competito nearest competitor… is that also breaking their contract?

Ah but QF has a unique status with many Australians. An ex government public funded and owned company, that is the ‘national carrier‘ when it suits and still apparently calls Australia home. [Athough it ironically outsources plenty including it’s call centres overseas ] Virgin & Rex don’t come anywhere close to the longevity of Qantas nor do they ever try to pull at the nationalistic patriotic heartstrings like QF do.

 

[jakeseven7]

Ah but QF has a unique status with many Australians. An ex government public funded and owned company, that is the ‘national carrier‘ when it suits and still apparently calls Australia home. [Athough it ironically outsources plenty including it’s call centres overseas ] Virgin & Rex don’t come anywhere close to the longevity of Qantas nor do they ever try to pull at the nationalistic patriotic heartstrings like QF do.

So their PR / advertising means they have a social contract? Ok . So Virgin and Rexy don’t advertise like that, take more money and don’t?

 

[eastwest101]

social contracts exist with Rex and Virgin as well for example who actually took more taxpayers money per capita than Qantas

Just wondering about this - per capita of what? Per employee, per available seat, per Australian taxpayer? I assume this is per employee and if so is this statistic based on pre-Covid numbers or post-Covid staff numbers? Does it include government funded charter operations?

 

[SCM]

Oh I love it when people talk about social contracts Who else do you think has a social contract out of interest?

Do you think that social contracts exist with Rex and Virgin as well for example who actually took more taxpayers money per capita than Qantas. Rex then ditches regional routes and Virgin has a flight cancellation rate more than double it’s nearest competito nearest competitor… is that also breaking their contract?

Per capita of what?

Qantas is always screwing customers and overcharging. At least Virgin charges a fair amount of money for flights - look what Qantas does on any given route, let alone ones without any competition.

 

[dylarr]

Qantas has been on the defensive this weekend to try and counter the intense media coverage they are currently receiving.

Today they published an "op-ed" by Andrew David on their media release website — "Explaining what's happening with air travel right now":

https://www.qantasnewsroom.com.au/featured/qantas-op-ed-explaining-whats-happening-with-air-travel-right-now/

As well as a media release from Friday covering off their end of school holiday prep and refuting union claims:

https://www.qantasnewsroom.com.au/media-releases/qantas-and-jetstar-gear-up-for-the-end-of-nsw-act-and-wa-school-holidays/

 

[Quickstatus]

wansnt aware that racism was okay when it comes to humor

It comes down to perception.
Some cultural accents of English are perceptually “cute” and others not so. However accents have been part of humour for a long time and rightly so. There should be no part of the human condition that should be exempt or excluded from humour. The problem is that some people have decided that it should not be because it’s deemed to be racist.
<redacted>

 

[Quickstatus]

Qantas has been on the defensive

The writer misses the point.

@qantas
It’s not about Covid
It’s not about delays
It’s not about call centre wait
It’s not about lost luggage

It’s actually about you not looking after your customers when the above happens (who have actually shown incredible patience and understanding).

What have you done for the customers who have actually experienced poor performance/service?

 

[serfty]

[Moderator Hat]

The topic of thread is "Qantas brand badly tarnished".​

References to other issues, unless directly in relation to the topic may be subject to sanction.​

Please stick to the topic.​

[/Moderator Hat]

 

[MJHoops]

Qantas has been on the defensive this weekend to try and counter the intense media coverage they are currently receiving.

Today they published an "op-ed" by Andrew David on their media release website — "Explaining what's happening with air travel right now":

https://www.qantasnewsroom.com.au/featured/qantas-op-ed-explaining-whats-happening-with-air-travel-right-now/

As well as a media release from Friday covering off their end of school holiday prep and refuting union claims:

https://www.qantasnewsroom.com.au/media-releases/qantas-and-jetstar-gear-up-for-the-end-of-nsw-act-and-wa-school-holidays/

Interesting. I’m not suggesting anyone reads cases on austlii except me, but one federal court judge said this in the Qantas outsourcing case, having see Andrew David give evidence before him:

“[300]… it was evident Mr David was aware how some concessions would be unwary and appeared keen, at times, to highlight, non-responsively, aspects of his account which he considered supported the conclusion that he was not motivated by a Relevant Prohibited Reason. I hesitate in rejecting his evidence, however, because as I have explained, aspects of his evidence were evidently candid.”

I was saddened to read that Paul Jones -who copped even more scepticism from Justice Lee - has now joined VA as “chief customer and digital officer”

 

[jakeseven7]

Qantas is always screwing customers and overcharging. At least Virgin charges a fair amount of money for flights - look what Qantas does on any given route, let alone ones without any competition.

That's because they aren't targetting the same customer.

 

[mbell1510]

Probably the wrong spot for this, but just reading The Australian and apparently Qantas is rescheduling QF2 from tomorrow to depart LHR at noon and to have an 11-hour layover in Singapore to avoid cancel flights.

https://www.theaustralian.com.au/business/aviation/qantas-hit-by-heathrow-passenger-cap-alters-flight-schedule/news-story/affd8ef44e0537249998f8e360a814ac

As a result, Tuesday’s QF2 service to Sydney would depart 9-hours earlier than scheduled, taking off at midday from terminal 4, instead of terminal 3.

The earlier departure time meant an 11-hour stopover in Singapore, during which time customers would be provided with accommodation.

 

[justinbrett]

Per capita of what?

Qantas is always screwing customers and overcharging. At least Virgin charges a fair amount of money for flights - look what Qantas does on any given route, let alone ones without any competition.

Business class perhaps you have a point; but I don't see any evidence that QF charges more for domestic routes vs other carries.

On my main route (NTL-BNE), QF is often cheaper than JQ or VA (based on now they have more flights than the other carriers - previously this was a JQ heavy port which is no longer the case since the closure of the JQ base).

It's going to be a different result for every route.

 

[SCM]

Business class perhaps you have a point; but I don't see any evidence that QF charges more for domestic routes vs other carries.

On my main route (NTL-BNE), QF is often cheaper than JQ or VA (based on now they have more flights than the other carriers - previously this was a JQ heavy port which is no longer the case since the closure of the JQ base).

It's going to be a different result for every route.

Is that a joke m8, they were charging something like $400 on SYD-CBR until Rex stepped in.

Have a look at the costs to go to any city like Townsville, Launceston, Brisbane - just some I've booked recently, Qantas was often double the price of Virgin (flying from SYD).

 

[justinbrett]

Is that a joke m8, they were charging something like $400 on SYD-CBR until Rex stepped in.

Have a look at the costs to go to any city like Townsville, Launceston, Brisbane - just some I've booked recently, Qantas was often double the price of Virgin (flying from SYD).

It's going to depend on the route, what time you're flying, how far in advance you are booking etc.

I picked a random day next Tuesday for SYD-BNE; majority of flights on both QF and VA are $109. VA has two flights selling for $79.

Again, the evidence doesn't exist to support your statement. Nobody is forcing you to fly QF if you think it's more expensive. It's a free market.

 

[SCM]

It's going to depend on the route, what time you're flying, how far in advance you are booking etc.

I picked a random day next Tuesday for SYD-BNE; majority of flights on both QF and VA are $109. VA has two flights selling for $79.

Again, the evidence doesn't exist to support your statement. Nobody is forcing you to fly QF if you think it's more expensive. It's a free market.

Not very random for me, 2-4 September, QF $278 total before fees, VA $198 (not the Lite fares).

It has been every single time I book, QF is way more expensive, sometimes more than double. I think you can gauge based on even this board's sentiment that most people agree their tickets are overpriced. I am however not trying to convince anyone, it's just my viewpoint derived from my experiences.

 

[justinbrett]

Not very random for me, 2-4 September, QF $278 total before fees, VA $198 (not the Lite fares).

It has been every single time I book, QF is way more expensive, sometimes more than double. I think you can gauge based on even this board's sentiment that most people agree their tickets are overpriced. I am however not trying to convince anyone, it's just my viewpoint derived from my experiences.

So not double then as you previously said they were?

It's a weekend - but according to google flights the cheapest on QF is $218 vs $173 on VA. Starting to split hairs here. The price only goes up because people book, and weekend travel is rather popular.

 

[Quickstatus]

Probably the wrong spot for this

Suggest also here

 

[SCM]

So not double then as you previously said they were?

It's a weekend - but according to google flights the cheapest on QF is $218 vs $173 on VA. Starting to split hairs here. The price only goes up because people book, and weekend travel is rather popular.

So what is your argument here exactly, people want to fly QF on the weekend but not VA? They are screwing over customers, pure and simple.

 

[Vic]

Interesting. I’m not suggesting anyone reads cases on austlii except me, but one federal court judge said this in the Qantas outsourcing case, having see Andrew David give evidence before him:

“[300]… it was evident Mr David was aware how some concessions would be unwary and appeared keen, at times, to highlight, non-responsively, aspects of his account which he considered supported the conclusion that he was not motivated by a Relevant Prohibited Reason. I hesitate in rejecting his evidence, however, because as I have explained, aspects of his evidence were evidently candid.”

I was saddened to read that Paul Jones -who copped even more scepticism from Justice Lee - has now joined VA as “chief customer and digital officer”

Thanks for the link. Interesting read.
I learned a new word - "pellucid"

sorry off topic

 

[justinbrett]

So what is your argument here exactly, people want to fly QF on the weekend but not VA? They are screwing over customers, pure and simple.

So after establishing your "double" price difference is about $45 return - are you suggesting QF should be capped at VA's fares - even if more people are booking QF's seats? Why are people flying on QF at all when they can be saving $45?

It's your argument that should be in question. Mine was that price depends on a lot of variables and I don't think you can definitively say one is more than the other - certainly not by the margins you are suggesting. Some would also put value on the free inclusions such as alcohol on QF or hot meals on longer flights.

I think you might have been happier back before airline deregulation.