I’d assumed you could do exactly that?Its times like this i wish i could do a chargeback via credit card 7 months later.
Imagine the 180 degree change in attitude from qantas if it were thrm chasing for money
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I believe in my experience the window for charge backs is 60-90 days,I’d assumed you could do exactly that?
who pays for the flight shouldnt matter, they are still a customer,As a TA for over 40 years, I can definitely confirm that the refunds provided by airlines when doing an involuntary downgrade are ALWAYS less than should be fairly provided. They should refund the difference between what the client paid for Business and what the client would reasonable be expected to have paid for Economy, i.e. the lowest available fare. What is usually done, however, is the airline refunds the difference between the Business fare paid and a much higher Economy fare that it's extremely unlikely the client would have ever considered purchasing.
As for who gets downgraded, the one who booked seven month ago should get preference over the one who booked a week ago. When it comes to loyalty, who is the more loyal? A Bronze member who only travels 2-3 times a year but pays out of their own pocket and always chooses Qantas, or a Gold member who travels frequently because the boss pays, who is also a Star Alliance member and a SkyTeam member, and flies Qantas only when the flights suit?
Im surprised their offer was an option!Had a similar experience last month. Qantas tried to downgrade me to premium economy on a flight from Haneda to Sydney. I was offered $400 cash and a points refund.
They admitted to being overbooked and obviously as a bronze FF I was high on their list to downgrade. I refused the downgrade, suggested they could get me on a flight the next day or with another airline and pointed out that the reason I used points for a business class was a back problem. They also told me that I would probably be upgraded at the gate as they usually had no shows. Didn't believe that one.
Anyway I stood my ground and got my original seat in business class but I made sure I was at the gate early. I never fly Qantas unless I am using points and this just confirmed my negative opinion. The plane was awful, I think their oldest 747. The lockers for seats 3 F and 3 J were literally held together by duct tape. Not a patch on Qatar or even Vietnam Airlines very cheap business.
I took Qantas 1.5 months to get back to me and I’m a Platinum FF. I have now moved over to Virgin who surprisingly are very good and I will make sure most of my flights are booked with Virgin. I am now one of the top 5% of their top flyers. Virgins Gain and Qantas’s loss, for very poor customer serviceQantas is now behaving like Jetstar. We were just bumped down to economy for overnite flight from Tokyo to Melbourne. Ticket paid and booked 7 months earlier, discounted but still not cheap!
As only Bronze status we got bumped.
Will definitely never fly Qantas business again!
I have a good friend who worked for Qantas for 30 years. he use to look after 1st class check in etc. He left about 2 years ago because he said they are not the same company he joined. Customer service use to be a high priority with Qantas when I started flying in mid 80s and IU looked forward to flying home with them when I was overseas. Back then when you entered the cabin it felt like a breath of fresh air after flying and living in underdeveloped countries. Now you feel like you are entering an underdeveloped country when you fly Qantas. I fly the minimum required for Status etc and then use their partners where I get much better service. To be honest I fly more Emirates than Qantas.Qantas is now behaving like Jetstar. We were just bumped down to economy for overnite flight from Tokyo to Melbourne. Ticket paid and booked 7 months earlier, discounted but still not cheap!
As only Bronze status we got bumped.
Will definitely never fly Qantas business again!
This is so not on, offer should be much more & also an offer of a hotel & next day flight at a minimum.Qantas is now behaving like Jetstar. We were just bumped down to economy for overnite flight from Tokyo to Melbourne. Ticket paid and booked 7 months earlier, discounted but still not cheap!
As only Bronze status we got bumped.
Will definitely never fly Qantas business again!