Qantas Business Class customers bumped to economy in Tokyo

[esseeeayeenn]

Once upon a time I was a non member travelling on corporate with BPs marked CIP. Interesting question whether NB outranks CIP in such situations. If wagering my money would be on the latter.

CIP for sure.
It's a separate designation in the PAX info visible to the CSM and CSS on their ipads and they receive special treatment.

 

[SeatBackForward]

Once upon a time I was a non member travelling on corporate with BPs marked CIP. Interesting question whether NB outranks CIP in such situations. If wagering my money would be on the latter.

I've been told CIP is meaningless - that any travel agent can add that flag against a booking. I may be wrong.

 

[SOPOOR]

I needed to do a charge back to Hertz South Africa. Was done after roughly 5 months. So those numbers are clearly wrong. Supported by @drron

ive heard so many different answers, idont know what to think, I ve just given up , and will face it if I have to do one down the track

 

[dajop]

Users with under 50 posts between them lecturing people with thousands of posts who have been members for well over a decade is most amusing.

Ah, but a minor concern in the grand scheme of AFF, and sometimes those with thousands of posts do need the occasional boot up the backside ( (not passing judgement in this thread, just in general). But entirely consistent with society, where people who studied a topic for their whole life are lectured to (or lectured at) by people who've read something on twitbook, and are therefore automatically experts.

 

[JessicaTam]

Users with under 50 posts between them lecturing people with thousands of posts who have been members for well over a decade is most amusing.

Now, now. It's not the size of your posts but what you do with them that counts!

 

[opusman]

Ah, but a minor concern in the grand scheme of AFF, and sometimes those with thousands of posts do need the occasional boot up the backside ( (not passing judgement in this thread, just in general). But entirely consistent with society, where people who studied a topic for their whole life are lectured to (or lectured at) by people who've read something on twitbook, and are therefore automatically experts.

Yes it's called Dunning-Kruger I believe

 

[Rangalad]

I've been told CIP is meaningless - that any travel agent can add that flag against a booking. I may be wrong.

IIRC the entry can be added by any travel or airline agent.
Believe it is the data contained within the entry, when validated, carries some weight.
Singapore Airlines and Cathay Pacific both have special and unique data required to be present in the CIP entry.

 

[DC3]

... entirely consistent with society, where people who studied a topic for their whole life are lectured to (or lectured at) by people who've read something on twitbook, and are therefore automatically experts.

Yes, twitface has a lot to answer for. Experts in J pax being bumped to Y.

Edit: ... and making an attack on a (long standing) member who they feel was disbelieving/condescending regarding another?

 

[Rangalad]

This issue of getting inconvenienced because of an overbooking has only happened to me once. I’ve was platinum on Qantas for years and now relegated to lifetime gold as I haven’t flown for the longest time with them. I started flying Singapore Airlines as they had the better range of flight options for me and of course much better service. I’m now in their top 1% of frequent flyers. At the time this happened though (from memory in 2006) I didn’t have much status with them. I was in Singapore and was travelling to Melbourne with a colleague. We were not late checking in but obviously amongst the last. The airline staff approached us before we even reached the counter and queried were we flying to Melbourne. Once we acknowledged that we were, they told us a rare case of being overbooked with no no-shows. They offered us a hotel and same flight next day, a much later flight same day, or a flight via Sydney with domestic connection which would get us to Melbourne only about 3 hours late. All offers came with upgrades to first class, US$400 cash, US$200 in onboard purchase vouchers, and a little pack of SQ goodies like pens, etc.

We felt very looked after and really enjoyed the first class flight via Sydney.

Its not that hard to delight and surprise your customers when you have bad news for them.

Same. same but different.
Just after SQ introduced the A380 to MEL, was booked JCL.
At check in was (bluntly) told JCL was oversold, and as I was the last person to book, I will be downgraded to economy. Only have Krisflyer (blue) status. No mention of compensation. I suggest an upgrade to First (Suites).
Reply: Take the economy seat or you don't travel.
Asked to speak to the station manager.
Request denied, was issued JCL boarding pass for my originally requested seat.
Submitted feedback, received the standard apology, but no explanation for what happened.

 

[Pushka]

Off-Topic, but I bet they ended the call with "is there anything else I can help you with?" Uhmm how about the thing I called about, you could try helping with that...

That line gets me every time I hit a brick wall.

 

[Duffa]

I believe in my experience the window for charge backs is 60-90 days,
anyone else in banking clarify?

The charge back window starts when you were expected to receive the service - i.e. on the day of flight
How can you be expected to know, 7 months in advance, that you won't get the service for which you paid??

I bought a two year membership which folded 14 months in. I received a pro-rata refund

 

[SOPOOR]

The charge back window starts when you were expected to receive the service - i.e. on the day of flight
How can you be expected to know, 7 months in advance, that you won't get the service for which you paid??

I bought a two year membership which folded 14 months in. I received a pro-rata refund

Thats interesting..i didnt know that either.


I assumed if you paid a year in advance in flights, there is no way you could do a chargeback

 

[CAPTAIN_S]

Qantas is now behaving like Jetstar. We were just bumped down to economy for overnite flight from Tokyo to Melbourne. Ticket paid and booked 7 months earlier, discounted but still not cheap!
As only Bronze status we got bumped.
Will definitely never fly Qantas business again!

That is a disgrace and they make you call them. My son was downgraded from a paid exit row seat and found out it went to a crew member off duty

 

[PineappleSkip]

Welcome to AFF, Peter Giorgis, TRANSMAC, Poobah_47, hamallan, DrJohn, squisher03, CAPTAIN_S, and any first-poster I missed.

It's not the size of your posts but what you do with them that counts!

What she said!!

Cheers skip

 

[muppet]

<snip>
As for who gets downgraded, the one who booked seven month ago should get preference over the one who booked a week ago. </snip>

Ahhh. Maybe. But Qantas needs to first follow its policy of asking for volunteers and in all these threads there is never any example that occurred.

Compensation and Refunds Policy | Qantas

Compensation and Refunds Policy | Qantas

www.qantas.com

 

[Tropic]

What really tickles me is seeing how quick and agile QF is in capitalising on every possible opportunity for virtue signaling, but then appears unable or unwilling to ensure it delivers on its marketing BS and treat its customers fairly and with respect. Not sure the ongoing decline in QF standards is actually fixable but surely at some point mounting customer dissatisfaction has to hit the bottom line?

 

[Flying mermaid]

What really tickles me is seeing how quick and agile QF is in capitalising on every possible opportunity for virtue signaling, but then appears unable or unwilling to ensure it delivers on its marketing BS and treat its customers fairly and with respect. Not sure the ongoing decline in QF standards is actually fixable but surely at some point mounting customer dissatisfaction has to hit the bottom line?

Not while the FF program is so successful. While there are some of us that are prepared to walk, the majority huff and puff and keep on flying them.

 

[jase05]

Not while the FF program is do successful. While there are some of us that are prepared to walk, the majority huff and puff and keep on flying them.

And to be fair there would be similar horror stories from passengers of most airlines.

 

[MEL_Traveller]

And to be fair there would be similar horror stories from passengers of most airlines.

Perhaps - but is the Aussie market is a little unique? in the USA they have almost complete freedom to re-route pax on other routes and other airlines. And they do that to keep customers happy. In the EU they have to pay you 75% of the fare in compensation. In Australia we have no incentive to book us on other airlines (because pax are handcuffed by status) and there's no requirement to compensate us.

 

[Flying mermaid]

And to be fair there would be similar horror stories from passengers of most airlines.

Yes many airlines don’t do service recovery well.

Qantas has got heaps worse than they used to be. I remember in 2006 Qantas having a problem with a plane so it was going to be very late arriving in Bangkok from London- maybe 18 hours. My son was travelling Turkey to Bangkok and then connecting to Qantas. By the time he arrived in Bangkok, he had been moved to Emirates, arrived in Sydney with only a few hours delay and received a letter in the post with an apology and a $500 voucher. No hassling, no follow up - just did it. These days it seems to be just try and get away with as much as possible and make the customer do the chasing.