d15.in.oz
Member
- Joined
- Nov 28, 2006
- Posts
- 452
There is a thing QF does, that I call “the fuss” – I have witnessed “the fuss” as recently as last week, when it was applied to some hapless sole on the receiving end of a QF stuff up. The only time that I have experienced it myself is during a downgrade.JohnK said:...then you continually apologise and offer them more compensation than their original flights were worth...
My situation was similar (MEL-PER J->Y) to Reggie’s, right up until the BP reader, which is where our experiences diverge. Someone off to the side, noticed my BP stuffing up (on the third attempt to scan it), and took it off the attendant, and said “ahhh, d15.in.oz, we’ve been waiting for you…”. This is when “the fuss” started, and it continued as I was handed over from the ground crew to the flight crew.
On the ground I was advised exactly of the reason for the downgrade (due to an urgent pilot replacement needed for an upcoming flight out of PER. As I boarded, I noted the QF staff member made sure to look plenty busy with paperwork and cough everywhere, so I would visually understand why my J space was needed).
On board it is an overwhelming experience, as “the fuss” continues... where it seems just about every FA is focussed on you - one of them personally shows you to your seat, another grabs you carry-ons and puts them in the locker for you, yet another takes your jacket up front, then the CSM comes down to you and asks if there is anything that can be done to make your journey more comfortable (Free booze being my obvious response.)
I don’t know what stuff up had happened to the passenger last week, but “the fuss”, once it had finished, landed him in 1K on a 737.
I agree about the compensation needing to be more than the original flights were worth, but QF has always needed prompting with a letter to customer care to deliver on this, in the past.
However, I was happy (in the long run, as nothing will make you happy in the short term) with what QF did to compensate me!