I was on hold for 6 hours and 5 minutes - not sure if it even answered as I fell asleep. I had already waited 4 hours with no response the day before- this is appalling as with flight credits you have to call to use them.
They say they have live chat then they say it is not available and they are working it: This is their statement for "top-notch" service updated 12 May 2021
Qantas Customer Service: Contact Numbers, Live Chat Support, Help Desks, Offices
Undoubtedly, Australian Qantas is one of the most reliable airlines in the world. Its customer service is top-notch: phone support, online chat, email, airport helpdesks, frequent flyer contacts, and booking offices are responsive and work 24 hours. However, there may be times when things go south and busy call centers don't answer your calls. Learn about alternative ways to contact Qantas Support to get help fast and solve your problem – not only in Australia but also when traveling overseas.
Covering customer support information for Australia – Sydney, Melbourne, Brisbane, Perth, Gold Coast, Adelaide, Darwin, Gosford, Rockhampton, Canberra, Cairns, Broome, Alice Springs, Tasmania, New Zealand – Auckland, Christchurch, Queenstown, Wellington, China – Beijing, Shanghai, Hong Kong, Indonesia – Jakarta, Bali, Japan – Tokyo, Osaka, Singapore, South Africa – Johannesburg, Cape Town, Chile – Santiago, Thailand – Bangkok, France – Paris, Germany – Frankfurt, Thailand – Bangkok, coughet, Vietnam – Ho Chi Minh, UAE – Dubai, UK England – London, USA – Los Angeles, New York.
12 May 2021