pagingjoan
Established Member
- Joined
- Mar 30, 2009
- Posts
- 2,171
Thank you paginjoan. It would have been nice to actually have a driver waiting for me when I had prebooked the service.
Arriving off a long haul flight with no driver and no Qantas staff or desk in sight is a bad way to end a trip. The extra 1 1/2 hours to get home completely removed the warm glow I had from the excellent service on board. Brunel were not good at getting a car for me, despite the best efforts of the Qantas staff member (who was given the runaround by the company and did not have the appropriate contact details to hand: she had to get these from the Flounge). Perhaps Qantas need to look at their processes for this too.
My expectations are not great: a driver waiting when booked, a safe driver and a clean car. These are the reasons I no longer use taxis in Australia. Traffic jams do not faze me: they are just one of those things.
A bit of advice for others who may find a problem once landslide: go to departures to the Qantas sales desk in departures if you have any problems. I found this out by luck as there is no customer care or signage once landside at arrivals.
Okay.
I think my supply of Pollyanna spirit has run out.
Good luck with whichever service you move on to.