Good afternoon .. well I just want say a couple of things:
1. I didn't post here to whine, I posted here in the hope that Qantas would have some sort of rep that might see this feedback, which I perceive to be genuine in pointing out inconsistencies regards to their advertising and the actual product you receive. To write to some customer support person in a call centre somewhere doesn't fill me with confidence it will ever be seen by anyone semi-important, rather I suspect it'll be a form response, maybe get 1000 frequent points to placate me, and, it'll just end up in an email black hole of insignificance. Maybe someone will go to a whiteboard and increase a number by "1". But that's as far as I reckon, it'll ever go. And no I don't want to write a letter to the Qantas Club, it's just feedback, man. It's not so important that they've wronged me and I need to go to war.
2. Yes, we actually wanted to go there for breakfast. I had a flight that morning, so we thought, why not have a cosy breakfast together, instead of rushing at home and her dropping me off and leaving. We could have a nice barista coffee together, and, finally they do something she can eat - eggs. Actually not only does she not eat gluten, she doesn't want to eat carbs because she wants to lose weight as part of her diet. Before you all flame her for being overweight, just picture us as two normal human beings with whatever little problems normal human beings have. Nobody is perfect, some people are asthmatics, some overweight, some people are coffee snobs - everyone has their own little routines - our little micro universe's requirement that day happened to be no carbs. We saw the eggs on the website, we made a decision based on the advertising to change our routine that morning to take up the advertised offer. The ball was set in motion to prepay the parking 1hr, hurry through security, so she could eat those eggs while watching me shovel down toasted sandwich after toasted sandwich.
3. Perhaps what you really want to consider is the philosophy of advertising something and taking it away from you. I happen to have QP Life membership and bought it on the basis of "500 lounges worldwide" (or whatever the number was, including BA at the time). The BA network - THAT was the headline. I spent good cash on that, and never got any compensation. I don't really care about that now, I am just mentioning that as the philosophy behind advertising and getting someone to take action as a consequence of the advertising. Then Plats who had any time access - also taken away. Many plats would have become plats for the lounge access and wasted time (and maybe money in the process - they could have backed another horse and racked up credits in another program). Again discussed to death and not relevant. What's relevant is: it was advertised that there are eggs, and I took an action because of that advertising. So don't advertise something you can't deliver, please, Qantas. That's it, it's feedback to management. There's probably plenty of cynical people that don't believe a thing anyone tells them, which is great, good on you, just consider that it gets exhausting after a while and I genuinely believed that the fact Qantas put out a whole page on their new breakfast experience including eggs, that it would include eggs!!!
I won't post anything further because it'll just descend into arguments such as "I have an old Nokia that makes calls, it's held together by sticky tape and still works just fine, why would I need a smartphone", and so on
Good afternoon .. well I just want say a couple of things:
1. I didn't post here to whine, I posted here in the hope that Qantas would have some sort of rep that might see this feedback, which I perceive to be genuine in pointing out inconsistencies regards to their advertising and the actual product you receive. To write to some customer support person in a call centre somewhere doesn't fill me with confidence it will ever be seen by anyone semi-important, rather I suspect it'll be a form response, maybe get 1000 frequent points to placate me, and, it'll just end up in an email black hole of insignificance. Maybe someone will go to a whiteboard and increase a number by "1". But that's as far as I reckon, it'll ever go. And no I don't want to write a letter to the Qantas Club, it's just feedback, man. It's not so important that they've wronged me and I need to go to war.
2. Yes, we actually wanted to go there for breakfast. I had a flight that morning, so we thought, why not have a cosy breakfast together, instead of rushing at home and her dropping me off and leaving. We could have a nice barista coffee together, and, finally they do something she can eat - eggs. Actually not only does she not eat gluten, she doesn't want to eat carbs because she wants to lose weight as part of her diet. Before you all flame her for being overweight, just picture us as two normal human beings with whatever little problems normal human beings have. Nobody is perfect, some people are asthmatics, some overweight, some people are coffee snobs - everyone has their own little routines - our little micro universe's requirement that day happened to be no carbs. We saw the eggs on the website, we made a decision based on the advertising to change our routine that morning to take up the advertised offer. The ball was set in motion to prepay the parking 1hr, hurry through security, so she could eat those eggs while watching me shovel down toasted sandwich after toasted sandwich.
3. Perhaps what you really want to consider is the philosophy of advertising something and taking it away from you. I happen to have QP Life membership and bought it on the basis of "500 lounges worldwide" (or whatever the number was, including BA at the time). The BA network - THAT was the headline. I spent good cash on that, and never got any compensation. I don't really care about that now, I am just mentioning that as the philosophy behind advertising and getting someone to take action as a consequence of the advertising. Then Plats who had any time access - also taken away. Many plats would have become plats for the lounge access and wasted time (and maybe money in the process - they could have backed another horse and racked up credits in another program). Again discussed to death and not relevant. What's relevant is: it was advertised that there are eggs, and I took an action because of that advertising. So don't advertise something you can't deliver, please, Qantas. That's it, it's feedback to management. There's probably plenty of cynical people that don't believe a thing anyone tells them, which is great, good on you, just consider that it gets exhausting after a while and I genuinely believed that the fact Qantas put out a whole page on their new breakfast experience including eggs, that it would include eggs!!!
I won't post anything further because it'll just descend into arguments such as "I have an old Nokia that makes calls, it's held together by sticky tape and still works just fine, why would I need a smartphone", and so on
