Qantas Customer Feedback Panel (How Was Qantas)

[wingspan]

Re: Member of the Qantas Feedback Panel

Sounds like a recent marketing campaign launched by Qantas reading the above thread.

It's been around for a few years now. There's been a bit of recent recruitment though.

 

[JohnK]

Re: Member of the Qantas Feedback Panel

Interesting questions.

How likely are you to reccomend Qantas based on your experience on this flight?

 

[trippin_the_rift]

Re: Member of the Qantas Feedback Panel

Interesting questions.

How likely are you to reccomend Qantas based on your experience on this flight?

Standard NPS question. Give it a 9 or 10 and they count you as an influencer. They are marketing focused rather than 'how can you help us improve our products' type questions.
For example, if the question was "How likely are you to recommend Qantas products based on your overall experience with Qantas? My answer is totally different than simply 'based on your last flight'. See the difference?:idea:

 

[Anna]

Re: Member of the Qantas Feedback Panel

Interesting questions.

How likely are you to recommend Qantas based on your experience on this flight?

I've been getting "How was Qantas?" emails for years and they don't ask me this.

They ask me to rate airport service, lounges and inflight service from 1-10 for a specific flight that they nominate. At the end there is another box where I can give feedback about a different flight if I want to.

They then ask whether I want a response from QF and if I say yes they ask me whether I want a response from the airport manager, lounge manager or some other manager that I can't remember right now. So far when I have said yes there has only been one occasion where I did not get a phone call in response. That was about PB, and instead I seem to have been put on some sort of CSM watch-list where they now come and ask me onboard how PB was for each flight ex ADL.

My experience is that QF pays pretty close attention to the responses they get to the "How was Qantas?" emails, unlike the Customer Care emails which are much more hit and miss.

 

[ts911993]

Re: Member of the Qantas Feedback Panel

i had 5 flights last week but only got an email regarding one of them. Maybe i'll get some more emails this week.

 

[cosi]

Re: Member of the Qantas Feedback Panel

I also got the email, registered and then couple of days later got the survey about my recent flight from Per-Mel-Per.

Unfortunately I do not recall the questions.

Still have not received the survey question for this weeks Per-Syd-Per flight.

 

[Anna]

Re: Member of the Qantas Feedback Panel

You won't get asked about every flight. It is approx every 4 sectors that they ask you.

 

[danny09]

Re: Member of the Qantas Feedback Panel

You won't get asked about every flight. It is approx every 4 sectors that they ask you.

Not in my case. 6 flights in 4 days. 4 surveys.

 

[wingspan]

Re: Member of the Qantas Feedback Panel

Not in my case. 6 flights in 4 days. 4 surveys.

They usually only ask you once every 2 trips, and never more than once every 10 days. Maybe they just like your feedback!

 

[danny09]

Re: Member of the Qantas Feedback Panel

They usually only ask you once every 2 trips, and never more than once every 10 days. Maybe they just like your feedback!

I did think it was abit overdone for 4 days. But at the same time im like. Yeah for sure i'll do them,lol

 

[JohnK]

Re: Member of the Qantas Feedback Panel

I've been getting "How was Qantas?" emails for years and they don't ask me this.

They ask me to rate airport service, lounges and inflight service from 1-10 for a specific flight that they nominate. At the end there is another box where I can give feedback about a different flight if I want to.

I still think they are asking me how likely I am going to recommend Qantas to someone based on the experiences of this flight.

On a scale of 0-10, where 0 is extremely unlikely and 10 is extremely likely, how likely are you to recommend Qantas to friends or colleagues based on the airport service for QF540?

On a scale of 0-10, where 0 is extremely unlikely and 10 is extremely likely, how likely are you to recommend Qantas to friends or colleagues based on the in-flight service on QF540?

On a scale of 0-10, where 0 is extremely unlikely and 10 is extremely likely, how likely are you to recommend Qantas to friends or colleagues based on the service in the Qantas Club, Business Lounge or First Lounge?

Sounds a little silly to me to ask for a recommendation based on experiences for 1 flight!

 

[marki]

Re: Member of the Qantas Feedback Panel

I still think they are asking me how likely I am going to recommend Qantas to someone based on the experiences of this flight.


Sounds a little silly to me to ask for a recommendation based on experiences for 1 flight!

I get asked after every flight !

 

[cove]

Re: Member of the Qantas Feedback Panel

Mrscove gets asked every second flight....me never.

 

[Flying mermaid]

Re: Member of the Qantas Feedback Panel

We have been getting sporadic "how was you recent flight" emails for years. Mr FM got an invite to join the survey panel a couple of weeks ago - you had to go and register. Haven't had a survey as yet - will be interesting to see what he gets. He is much less of a QF fan than I am/was.

 

[CaviAck]

Re: Member of the Qantas Feedback Panel

I get asked after every flight !

I got asked midflight! I worked out that they sent me the email about 90mins after boarding the DRW-SYD flight hahah.

 

[BD1959]

Re: Member of the Qantas Feedback Panel

Interesting that I've just been invited after a break of several months from *any* flying, but have a flight coming up this weekend. Previously I could have provided far greater insight than currently possible.

Let's see what they're interested in!!

Regards,

BD

 

[offshore171]

Re: Member of the Qantas Feedback Panel

I just got the invite email too. The links in the email look decidedly dodgy, and the email doesn't contain stuff that only QF would know (e.g: Most of their emails show my status/points balances etc).

 

[BD1959]

Re: Member of the Qantas Feedback Panel

I just got the invite email too. The links in the email look decidedly dodgy, and the email doesn't contain stuff that only QF would know (e.g: Most of their emails show my status/points balances etc).

I put this down to their outsourcing the survey (and not providing such to 3rd parties) ... maybe I'm too trusting! :shock:

Regards,

BD

 

[Princess Fiona]

Yes I got one too.

 

[BD1959]

Looks like "everyone and his princess" has received this, so much for "the Qantas Customer Feedback Panel, an exclusive group of customers" ... maybe this is just a revamped Red Planet (without the points!!)

Regards,

BD