Qantas Customer Feedback Panel (How Was Qantas)

[AndyGoodyear]

I got one too and icloud thought that the email looked suspicious.

 

[UP4014]

I seem to get one every second flight, does mention the flight I travel on so QF must provide some info.

Matt

 

[Pushka]

I received one too just now. It didn't take me to the 5min survey. Think its ok.
View attachment 69133

 

[BD1959]

I got one too and icloud thought that the email looked suspicious.

The email address does look genuine, based on historical posts.

Regards,

BD

 

[whughes3]

I got this too: obviously it isn't very exclusive!

 

[AndyGoodyear]

Gave a call to Qantas - they confirmed it as legit.

 

[Pushka]

Well clearly we are all very exclusive then. Along with MrP and the other Director, both WP.

 

[Sdtravel]

Yep i just got one as well.

Also interestingly the email and registration site are both hosted by the marketing company i used to work for.

 

[boomy]

Got it as well. Hope some bonus points will be offered.

I got used to being bombarded with surveys from hotels/airlines/rentals/restaurants but this year for some reason it seems even worse than previous years. Feels like every time I'm using my CC a survey will appear in my inbox so decided to participate only if there is a reward involved.

 

[Cool Cat Phil]

These Panel Questionnaires are very easy to complete and provide direct feedback to management on the ground and in the air.
These short surveys provide a great channel to provide feedback IME, which gives management insight into the service being provided and employees rewarded where demonstrated through this survey, they have gone the extra mile.

Note: These surveys I have found recently are not comparable with IOS ( ie iPhone & iPad) so best to open and complete on another means, ie windows. Hopefully the bug has been fixed now.

 

[davec]

Yep am also joining an apparently not-so-exclusive club! Haven't had one of these 'panel' emails before (although have had plenty of regular survey ones)...

Have just last week done a couple of int'l Js, but nothing dom since Feb. Also registered for the DSC and have booked both flights and vouchers (which I am hoping work despite the distinct lack of certainty!) so I'm not sure what its related to.

Yet to receive anything other than a 'thanks for registering' reply email.

 

[Mr_Orange]

I also received the invitation yesterday via email.

 

[bPeteb]

And I did too. They must be canvassing all types because it looks look like I'm be dropping back to silver this year. Three year average is over 600 but not holding my breath.

 

[serfty]

Seems just abput everyone got it ...

 

[mviy]

I didn't get it but then I'm a NB who will get a different status for the first time this year.

 

[kitkatff]

so are there levels in the QFP and you can get to silver, gold or plat responder status by answering more surveys?

 

[UP4014]

so are there levels in the QFP and you can get to silver, gold or plat responder status by answering more surveys?

Ah no. If there was can you imagine the scene, it would be like payday at an RSL prawn night.

 

[mviy]

so are there levels in the QFP and you can get to silver, gold or plat responder status by answering more surveys?

What I meant was that as I am greatly increasing my travel this year they probably don't see the need to get me onto a feedback panel.

 

[drewbles]

Seems just abput everyone got it ...

Except me (and I just banked around 900 SC's in premium cabins on QF metal after having re-qualified for WP for the past several years with only 4 ~'s exactly).

QF's decision process is always confusing

 

[JohnK]

I get this survey every 2nd or 3rd flight. Boring survey. Really meaningless but someone actually thinks it's useful enough to continue sending.

"How likely are you to recommend Qantas based on your last flight?" Every business is asking this question. Customer satisfaction surveys ask the same thing. Give them a rating of 4 and they actually notice. Virgin Mobile and Budget Direct have called me in the past week because I gave them a 4.