Qantas Customer Remediation Program

[Captain Halliday]

A payment has just hit my account from QF.

They owe me money for a range of reasons, but the amount is consistent with the published remediation amount of $225.

No email confirmation, nor payment for the other two pax on the booking, but it appears to be a remediation payment.

 

[Quickstatus]

They owe me money for a range of reasons

is there any reconciliation of what the amounts actually represent?

 

[Mr_Gimlet]

A payment has just hit my account from QF.

225 for me.

 

[stratosp]

It just hit my account as well. The amount is the same as the one stated on the submission.

Ngl, this is the quickest legal / class action pay out I've been involved in so far.

 

[Captain Halliday]

is there any reconciliation of what the amounts actually represent?

No, but it's the $225 which is the published amount for Trans-Tasman and Domestic.

Mine was TT, but for three pax, so I assume there's $450 still to come.

 

[alexczarn]

mine just came through this afternoon.

 

[LadyC]

Just got mine also. Winning.

 

[love_the_life]

MrLtL just got a payment as well, though I am still waiting for mine to hit my account.

 

[mbell1510]

Also got $225 deposited today. Submitted application on July 2

 

[Rhode]

A payment has just hit my account from QF.

They owe me money for a range of reasons, but the amount is consistent with the published remediation amount of $225.

No email confirmation, nor payment for the other two pax on the booking, but it appears to be a remediation payment.

Likewise - $900 relating 2022 booking.

 

[Lynda2475]

My $225 deposited today too

FYI the description on deposit was "QANTAS QAN00****" (**** being a unique number) which was the reference noted in the email confirmation I got when I submitted the form with a subject "Web Form has been submitted for QAN00**** on Qantas Customer Remediation Program portal" so easy to reconcile

 

[Seat0B]

Ooh I’m so cross that my claim was delayed and delayed and delayed by Deloiite’s process and has only just been submitted now. Many more weeks of waiting for me I am afraid.

 

[chrispy3276]

+1 to me getting my payment. $225 here as well.

 

[33kft]

Got my payment too. Cheers, Vanessa ACCC

 

[ayebee]

adding to the cheers ... $450 in the account today

 

[Captain Halliday]

adding to the cheers ... $450 in the account today

From two flights? Or one flight with two pax?

Seems weird I’ve only had $225 paid when there were three pax on the PNR and in the claim via Deloitte.

 

[33kft]

Seems weird I’ve only had $225 paid when there were three pax on the PNR and in the claim via Deloitte.

That is odd - I got payment for 3 pax ($675)

 

[HirafuHeartAttack]

Got paid for my partner and I ($900). Have made $550 or so off the flights given they were rewards, though considering the time spent on the phone changing flights after the initial one was cancelled most of that 'profit' is gone in man hours wasted...

 

[Flyfrequently]

$450 landed in bank account yesterday for 2 pax domestic flights

 

[CorporateFlyerMEL]

payment received today $450 x 2 domestic flights