Qantas Declining Woolworths Points transfer due to Woolworths refunding unavailable items

[Melburnian1]

SeatBackForward, is the reason you use this QF Shopping Mall because (in theory) you receive more FF points?

It may be simpler to use your Woolworths Rewards card, inputting it when you do online shopping using that company's site. I've not had a problem that way.

Ditching Woolies when this may be QF's fault is extreme.

 

[SeatBackForward]

SeatBackForward, is the reason you use this QF Shopping Mall because (in theory) you receive more FF points?

It may be simpler to use your Woolworths Rewards card, inputting it when you do online shopping using that company's site. I've not had a problem that way.

Ditching Woolies when this may be QF's fault is extreme.

We have just preferred to use Woolworths and have done it this way for several years, using the QFF Online mall. It wasn't an issue prior to October 2018, there seems to have been a change in the policy or the way that either Woolies or QF base their refunds.

It happened again this week, we did a $200+ order, and after the delivery, we received a $2 refund because one item couldn't be delivered. So I expect that this will now also be declined, rather than treated as a $198 transaction (less any delivery costs also)

 

[redmaxo]

Oh wow I have definitely had the same issue as you on this one. We do the same thing - go through the Qantas shopping portal and do pickup from Woolies. Woolies often don't have the stock of whatever you order and you get the refund but the other thing I suspect happens is when they do the weight adjustments for fruit or meat etc and this gets adjusted in the price. Also, we sometimes have a $10 or $15 off voucher which could be another reason why it doesn't get approved for Qantas points.

Anyway it is pretty frustrating and 3 out of our last 4 shops got declined in Sep/Oct and all Qantas do is ask for invoices and then don't ever get back to you with a response. I have stopped using the Qantas mall as a result and now just go through shopback to get the 2.5% off (but I've had issues in the past with them declining shops also).

 

[SeatBackForward]

Oh wow I have definitely had the same issue as you on this one. We do the same thing - go through the Qantas shopping portal and do pickup from Woolies. Woolies often don't have the stock of whatever you order and you get the refund but the other thing I suspect happens is when they do the weight adjustments for fruit or meat etc and this gets adjusted in the price. Also, we sometimes have a $10 or $15 off voucher which could be another reason why it doesn't get approved for Qantas points.

Anyway it is pretty frustrating and 3 out of our last 4 shops got declined in Sep/Oct and all Qantas do is ask for invoices and then don't ever get back to you with a response. I have stopped using the Qantas mall as a result and now just go through shopback to get the 2.5% off (but I've had issues in the past with them declining shops also).

Check your Shopping History all the way back from 1st October 2018 - thats when the changes seemed to have applied from.

 

[SeatBackForward]

Just as an update, I finally got around to tabling all the transactions with Woolworths Online between Sep'18 upto this current week. And sure enough, there is 33 orders out of 58 that were declined, almost $7k worth, equating to approximately 14k QFF points. Whereas prior to October 2018, there was not a single decline on any transaction.

When looking at each transaction, where some included refunds (due to out of stock items or substituted items), some included coupons ie credit from a previous refund, some included payment using PayPal, some using Woolworths gift cards, some with a mixture of all different payment types - there was not a single pattern for the declines. For every possible reason for a decline, there would be a transaction that was accepted that included the same scenario.

I've sent through a 140pg PDF file containing the QF Shopping history, the Table i produced and each and every invoice over that period to QFF. Lets see what they say.

My fear is that they are doing the same to every other shopper who uses the QFF online mall and Woolworths Online shopping - with many other customers missing out on thousands of Points.

 

[kangarooflyer88]

If I understand you correctly (and by all means correct me if I'm wrong here) you ordered things online from Woolies but missed out on some of the bonus offers because when the order was fulfilled (e.g. delivered to your door/picked up) those items were out of stock and consequently the total went below the threshold needed to earn the bonus points? If that's the case, then your best bet is to call the EverydayRewards team and bring that up. I've been short-changed both by Coles and Woolies from this happening with online orders and in every case, a call to them had the problem straightened out right away. After all, it's not my fault that the supermarket failed to fulfill my order!

-KangarooFlyer88

 

[33kft]

You're replying to a post from 2019. Back then you could earn extra points from WW by shopping via Qantas Mall. This no longer exists, for Woolworths anyway.