Qantas Delays/Cancellations

[MEL_Traveller]

I thought that would be the norm to accommodate passengers to the next available flight if they are in the same airline alliance?

No? That’s a ‘US’ thing… not so much in Australia. The respective CoC say ‘next available [qantas/virgin/JQ] flight’. Same alliance really means nothing… unless perhaps it was a joint venture route where all profits were equally shared.

In the US they’ll usually put you on the next flight regardless of alliance!

 

[tomlee1986]

No? That’s a ‘US’ thing… not so much in Australia. The respective CoC say ‘next available [qantas/virgin/JQ] flight’. Same alliance really means nothing… unless perhaps it was a joint venture route where all profits were equally shared.

In the US they’ll usually put you on the next flight regardless of alliance!

ah thanks for the knowledge - learned something new today

 

[Himeno]

No? That’s a ‘US’ thing… not so much in Australia. The respective CoC say ‘next available [qantas/virgin/JQ] flight’. Same alliance really means nothing… unless perhaps it was a joint venture route where all profits were equally shared.

In the US they’ll usually put you on the next flight regardless of alliance!

Less so when they have an entire flight to rebook. If it was one or two people, they might consider it, not 200.
About 10 years ago now, I had CBR-SYD-NRT booked on QF. Arrived at CBR and was checked in, only to watch as delays mounted for flights to SYD. Storms in Sydney and operating on 1 runway. It was getting to the point where I'd miss the connection to QF21 and raised that with the QF ground staff. At first they were just dismissive saying that they'd put me on the next flight, until I pointed out that I had an international connection, at which point they went "cough" and soon they were working on a way to reroute me.
They decided to send me to MEL, where their first option was JQ MEL-DRW-MNL-NRT. With a W ticket and not liking the idea of a 2am connection in an airport I'd never been to, that was quickly rejected and they put me on the midnight CX flight (which I was upgraded to J on as soon as I got to the MEL CX lounge).

 

[MEL_Traveller]

Less so when they have an entire flight to rebook. If it was one or two people, they might consider it, not 200.
About 10 years ago now, I had CBR-SYD-NRT booked on QF. Arrived at CBR and was checked in, only to watch as delays mounted for flights to SYD. Storms in Sydney and operating on 1 runway. It was getting to the point where I'd miss the connection to QF21 and raised that with the QF ground staff. At first they were just dismissive saying that they'd put me on the next flight, until I pointed out that I had an international connection, at which point they went "cough" and soon they were working on a way to reroute me.
They decided to send me to MEL, where their first option was JQ MEL-DRW-MNL-NRT. With a W ticket and not liking the idea of a 2am connection in an airport I'd never been to, that was quickly rejected and they put me on the midnight CX flight (which I was upgraded to J on as soon as I got to the MEL CX lounge).

Agree! It’s not uncommon to be out on another carrier… but lots of things in play like fare paid, status etc.

But on the technical point, the contract of carriage only says another qantas service. There is no ‘passenger right’ or obligation - or resulting expectation - to be uplifted on an alliance partner.

 

[tomlee1986]

Actually the QF127 Sydney HKG service was also delayed today on QPA - actual departure was 1253 instead of 1115 and now 50 mins late arrival @ 1844 instead of 1750

The return of 128 will now pushed back to 2030 from 1930 original departure…

 

[tomlee1986]

QF29 finally took off at 0206 (19/12) on QPC - ferried from SYD at 2245 - arriving into Melbourne at 2348 after arriving as QF88 in Sydney at 1410 - 3.5 hrs late with original arrival at 1040

Not sure why the delay in Sydney in sending the aircraft down to MEL as that ferry flight was WITHOUT passengers…

The return on the QF30 now has a departure time of 0905 (19/12) - over 12 delay!!!