Qantas Delays/Cancellations

[MEL_Traveller]

I thought that would be the norm to accommodate passengers to the next available flight if they are in the same airline alliance?

No? That’s a ‘US’ thing… not so much in Australia. The respective CoC say ‘next available [qantas/virgin/JQ] flight’. Same alliance really means nothing… unless perhaps it was a joint venture route where all profits were equally shared.

In the US they’ll usually put you on the next flight regardless of alliance!

 

[tomlee1986]

No? That’s a ‘US’ thing… not so much in Australia. The respective CoC say ‘next available [qantas/virgin/JQ] flight’. Same alliance really means nothing… unless perhaps it was a joint venture route where all profits were equally shared.

In the US they’ll usually put you on the next flight regardless of alliance!

ah thanks for the knowledge - learned something new today

 

[Himeno]

No? That’s a ‘US’ thing… not so much in Australia. The respective CoC say ‘next available [qantas/virgin/JQ] flight’. Same alliance really means nothing… unless perhaps it was a joint venture route where all profits were equally shared.

In the US they’ll usually put you on the next flight regardless of alliance!

Less so when they have an entire flight to rebook. If it was one or two people, they might consider it, not 200.
About 10 years ago now, I had CBR-SYD-NRT booked on QF. Arrived at CBR and was checked in, only to watch as delays mounted for flights to SYD. Storms in Sydney and operating on 1 runway. It was getting to the point where I'd miss the connection to QF21 and raised that with the QF ground staff. At first they were just dismissive saying that they'd put me on the next flight, until I pointed out that I had an international connection, at which point they went "cough" and soon they were working on a way to reroute me.
They decided to send me to MEL, where their first option was JQ MEL-DRW-MNL-NRT. With a W ticket and not liking the idea of a 2am connection in an airport I'd never been to, that was quickly rejected and they put me on the midnight CX flight (which I was upgraded to J on as soon as I got to the MEL CX lounge).

 

[MEL_Traveller]

Less so when they have an entire flight to rebook. If it was one or two people, they might consider it, not 200.
About 10 years ago now, I had CBR-SYD-NRT booked on QF. Arrived at CBR and was checked in, only to watch as delays mounted for flights to SYD. Storms in Sydney and operating on 1 runway. It was getting to the point where I'd miss the connection to QF21 and raised that with the QF ground staff. At first they were just dismissive saying that they'd put me on the next flight, until I pointed out that I had an international connection, at which point they went "cough" and soon they were working on a way to reroute me.
They decided to send me to MEL, where their first option was JQ MEL-DRW-MNL-NRT. With a W ticket and not liking the idea of a 2am connection in an airport I'd never been to, that was quickly rejected and they put me on the midnight CX flight (which I was upgraded to J on as soon as I got to the MEL CX lounge).

Agree! It’s not uncommon to be out on another carrier… but lots of things in play like fare paid, status etc.

But on the technical point, the contract of carriage only says another qantas service. There is no ‘passenger right’ or obligation - or resulting expectation - to be uplifted on an alliance partner.

 

[tomlee1986]

Actually the QF127 Sydney HKG service was also delayed today on QPA - actual departure was 1253 instead of 1115 and now 50 mins late arrival @ 1844 instead of 1750

The return of 128 will now pushed back to 2030 from 1925 original departure…

(Late edit: QF128 took off 2 hrs late at 2125, and ETA 0856 instead of 0730)

 

[tomlee1986]

QF29 finally took off at 0206 (19/12) on QPC - ferried from SYD at 2245 - arriving into Melbourne at 2348 after arriving as QF88 in Sydney at 1410 - 3.5 hrs late with original arrival at 1040

Not sure why the delay in Sydney in sending the aircraft down to MEL as that ferry flight was WITHOUT passengers…

The return on the QF30 departed at 0946 (19/12) and arrive at 2130 instead of 0745 - almost 14 hr delay

 

[downloadingdata]

Anyone know why QF60 (A330) yday / today is delayed by almost 4 hours

 

[tomlee1986]

Anyone know why QF60 (A330) yday / today is delayed by almost 4 hours

Yesterday was QPI - it was delayed due to the inbound from India was late by 4 hrs - landed at 1405 instead of 1045, today is EBQ (A332) - was delayed due to QF 44 from Bali - arrived 2 hrs late at 0823 instead of 0615 - and also the A330 fleet is highly unreliable as posts had shown above

 

[tomlee1986]

MORE QF A330 troubles overnight, QPA on QF 128 HKG SYD Departed 3 hrs late at 2235 instead of 1925 - the flight inbound as 127 arrived on time, AND NO weather issues in HKG - more A330 issues on QF side again… (unless it’s the 29 crew that arrived late into HKG that morning operating this flight - then it’s hours issue)

 

[tomlee1986]

Daily QF HKG delay - its QF 29 another 1 hr delay minimum on QPJ this time - scheduled to depart at 1205 instead of 1105. The aircraft is in Melbourne already after arriving as QF80 from NRT on time at 0730 this morning.

Actual take off is 1253 - almost 2 hrs late and will impact the 128 to Sydney with at least 1 hr delay!

 

[tomlee1986]

This is getting ridiculous! BOTH HKG departures are extremely delayed!!

QF 128 on QPJ took SYD took off @ 2141 & will arrive 0926 instead of 0745 - this was expected due to inbound delay of 29 from MEL…

The more ridiculous one is QF 30 to MEL on QPB - 3.5 hr delay to 2309 departure instead of 1930 - this is despite the aircraft arrive on time as 127 from SYD!!! Arrival time is now 1057 instead of 0745

 

[tomlee1986]

This is getting ridiculous! BOTH HKG departures are extremely delayed!!

QF 128 on QPJ took SYD took off @ 2141 & will arrive 0926 instead of 0745 - this was expected due to inbound delay of 29 from MEL…

The more ridiculous one is QF 30 to MEL on QPB - 3.5 hr delay to 2309 departure instead of 1930 - this is despite the aircraft arrive on time as 127 from SYD!!! Arrival time is now 1057 instead of 0745

The QF30 will form today's 29 to HKG -scheduled to depart at 1245 instead of 1105 - hopefully wont be delayed for too much longer after.

Late update: finally took off at 1423, scheduled to arrive at 2011 - at least 2.5 hrs late!

 

[Harrison_133]

A220 on MEL-CFS cancelled two days in a row.

Today's flight was replaced by 2 Q300 services.