Qantas deleted my frequent flyer points without warning!

[Jack_OC]

off topic
I beg to differ. Member numbers have been published at times by QF. Many are new from https://www.everydayrewards.com.au

You beg to differ about what? You haven't in any way contradicted my comment that you quoted.

 

[medhead]

That wouldn't help you much if the customer only flies somewhere once every couple of years! Or once a decade per the example jamesatfish gave!

You might care to notice that my preference applies to all customers from those flying once a day to those flying once every 10 years. I would prefer customers that only buy from me, without checking anyone else.

You beg to differ about what? You haven't in any way contradicted my comment that you quoted.

They appear to differ with the view that the Frequent in Qantas frequent flyer means something.

 

[Jack_OC]

You might care to notice that my preference applies to all customers from those flying once a day to those flying once every 10 years. I would prefer customers that only buy from me, without checking anyone else.

Right. But the program as currently designed (rewarding frequency of business) will reward this ideal hypothetical customer just as much as as a program that somehow identifies true loyalty and rewards that.

The appear to differ with the view that the Frequent in Qantas frequent flyer means something.

How do you work that out? The first part of Mwenenzi's response was:

off topic
I beg to differ. Member numbers have been published at times by QF. Many are new from https://www.everydayrewards.com.au

My best guess was that Mwenenzi was disagreeing with my comment that "many [QFF Members] have been members for a long time". But if so, his/her comment does not actually contradict mine (i.e. it's perfectly possible to have many new members and many long serving members - indeed I assume that is the case!).

The second, apparently unrelated, part of Mwenenzi's comment was:

Q freq flyer loyality programe, like many other similar programs, is becoming a frequent spender loyality programe,. And therefore much easier to keep a QFF account alive

Far from differing from my comment, it actually reinforces my comment that it's about frequency not exclusive loyalty. And as it happens, it also echoes my earlier comment:

as discussed previously, even if you're not a frequent flyer, it's easy to keep your points active by earning through partners.

So as I said, it's not at all obvious what Mwenenzi is begging to differ about.

 

[Deleted member]

I think they need to restore the points as I have not received an email. like other posters said, other airlines clearly state the expiry date on the account page, not the date of last activity like Qantas, then one has to go and calculate and date back and so on, wouldn't it just be easier and much more user-friendly to post the actual expiry date!!!??? It is not a big deal and I am not an idiot, but their system doesn't make sense to me. Furthermore, I don't live in Australia, I reside in the US so I can't just go to Woolworth and buy groceries. The last time I needed an eligible activity to earn points, I made a purchase from their online travel store. In my opinion it is clear that Qantas is keeping account expiry dates hidden, and then ooops, you didn't pay attention and you lose your points. I am so fed up, wrote so many emails but I will keep writing until I get my points back.

You can buy on line

 

[Deleted member]

I feel your pain.
I just lost >110,000 points due to inactivity also.

I joined the program when it first started (i guess 15-20 years ago).
The points never used to expire so I just didn't know. I realise the T&C must have been updated so it's technically my fault (they never used to expire) but i had never received any correspondence or checked for any change in T&C....... but I called them anyway to ask about the possibility of getting them back as I had been a loyal customer for +15years they were all earned with flights not credit cards) I needed to book multiple tickets in the next week or so for my whole family to Europe. (I now have to fly to europe every year with my whole family) - I might have had enough points to cover 1 ticket, but I'd still purchase the other tickets with them and they would probably keep me as a loyal and grateful customer.
They said their was NO CHANCE i'd ever get my points back ........ and I'm not keen to give them any further business going forward now.
Interestingly It took ages to get any kind of response or service via e-mail or phone...... I got an IMMEDIATE response when i voiced my frustration via twitter!
I also got an immediate contact from Cathy Pacific and a personal message hoping that I would consider them for my future travels.

Qantas via their T&C are within their rights to wipe my points, however since I was not asking for something I had not actually earned or paid for i find it pretty disappointing. International legs out of Aus is such a competitive area for them I find it interesting they were prepared to lose immediate business and ongoing business over it. I do think that was a pretty ****ty way to reward 15+ years of loyalty regardless of T&C.

Interesting way to look after the customers you already have (had)

I don’t like the term "loyalty" unlessyou can unequivocally state that you haven’t flown with any other carrier inthat period, otherwise I prefer to use the term Frequency (Even QF call it aFrequent flyer scheme NOT a loyal flyer scheme)