Qantas Domestic Lounges from 15/06/23 Guests Must be Travelling on Qantas/Partner Airline

[ksthommo]

Noticed this at https://www.qantas.com/au/en/qantas...lounges/qantas-lounge-access-eligibility.html



Anyone know what's happening or guess?
Bye Bye access when flying Jetstar maybe.

 

[UP4014]

Isn't that what happens now?

 

[serfty]

Isn't that what happens now?

"Guests" - must be travelling Qantas/Partner same day.

Until June 15th, "Guests" do not need to be travelling to access Domestic Qantas Lounges when accompanied by a member.

 

[sqrt()]

Noticed this at https://www.qantas.com/au/en/qantas...lounges/qantas-lounge-access-eligibility.html

View attachment 328921

Anyone know what's happening or guess?
Bye Bye access when flying Jetstar maybe.

Props to QF for "simplifying" their lounge access. Previously I had been very confused about how it worked!

 

[flyingfan]

… and fairer? Not that I guest friends on other airlines or who just happen to be at the airport, but this is a marked change isn’t it? Shouldn’t really affect many…

 

[nancypants]

This is a bit of shame as eg when I am travelling for work my partner often comes to the lounge with me and waits to see me off. He usually doesn’t eat or access any resources other than a chair. Oh well, it is what it is

 

[jrfsp]

… and fairer? Not that I guest friends on other airlines or who just happen to be at the airport, but this is a marked change isn’t it? Shouldn’t really affect many…

As above, i always thought this was the case anyway as the few times i have guests, their boarding pass is also scanned / inspected.

 

[dajop]

Fine, but cut out the cough "Making it simpler". Just be flipping well honest. This is what I hate about Qantas, the spin and politician type speak. Just say "From 15 June 2023 we are changing our lounge access policy".

 

[funnybrus]

I used this fairly often for people flying different airlines, a loss for me.

 

[kpc]

In late May, I'm planning to guest 2 Va flying friends into the Hba QC as there is no Va lounge in Hba....I guess from 15 June onwards this will no longer be possible

Edit: I guess we will all have a few extra beers on QF's tab to toast the loss of this benefit!

 

[aus_flyer]

Wow. This is a horrible change.

 

[AustraliaPoochie]

Ms Hudson putting her fianancial foot down.
It would certainly save them (QF/QFF) money in the long run.
Less people, less expenses overall.
===
Edit: Kpc's reply probably is what they are trying to cut down on.
Just pure speculation by me, which is not ideal, but if you think of it financially, that "could" be a reason, and someone at QF/QFF knows about it being done.

 

[flyingfan]

Ms Hudson putting her fianancial foot down.
It would certainly save them (QF/QFF) money in the long run.
Less people, less expenses overall.

While it’s possible areas of QF are moving to do things aligned to her direction and philosophy, she doesn’t take over from Joyce until Nov so probably can’t really consider this a move specific to her as CEO yet.

 

[dairyfloss]

A slightly bigger blurb on the change appeared in my May 2023 members e-mail from Qantas. The 'Find out more' link just leads to the page linked in the OP's post.

It's made out to be capacity/comfort related, which this could aid with to some degree, but I suspect that there are very, very few guests using it that wouldn't already meet the revised brief. Given this, it's a shame they are taking it away.

Cheers,
Matt.

 

[sqrt()]

Honestly how much can the average guest cost?

Ms Hudson putting her fianancial foot down.
It would certainly save them (QF/QFF) money in the long run.
Less people, less expenses overall.
===
Edit: Kpc's reply probably is what they are trying to cut down on.
Just pure speculation by me, which is not ideal, but if you think of it financially, that "could" be a reason, and someone at QF/QFF knows about it being done.

 

[kallinch]

I've submitted email complaint into QF ([email protected]) - suggest you all do the same. 10seconds of effort. ChatGPT great for drafting letter:

"Dear Qantas Customer Care,

I am writing this letter as a long-term Platinum member [#Member Number] of Qantas, with deep disappointment and concern regarding the recent update to your Qantas Lounge access policy. I have been an ardent supporter of Qantas for several years, appreciating the exceptional service and benefits that come with being a loyal Platinum member. However, the decision to implement this policy change effective from 15 June 2023 has left me feeling let down and dissatisfied.

The existing Qantas Lounge access policy has been a defining factor in my choice to remain a loyal Platinum member. Its comprehensiveness and flexibility have not only provided me with a comfortable and productive environment before my flights but also allowed me to extend the same privilege to my guests or travel companions. This policy has been a testament to Qantas' commitment to customer satisfaction and recognition of their loyal patrons.

The newly announced policy, which restricts access to Qantas-operated and eligible partner flights departing on the same day, is a significant deviation from the existing policy that has served the needs of Platinum members so well. By narrowing down the eligibility criteria, it feels like Qantas is diminishing the value of our loyalty and disregarding the preferences of its most dedicated customers.

As a Platinum member, I have always held Qantas in high regard for its outstanding service, and I have proudly recommended the airline to my colleagues, friends, and family. However, this change in the lounge access policy leaves me with a sense of disillusionment and compels me to question my continued loyalty to the brand. It is disheartening to witness a shift away from customer-centric policies, especially when it affects long-standing patrons who have consistently chosen Qantas over other alternatives.

I implore you to reconsider this policy change and preserve the existing lounge access policy for Platinum members. By maintaining the current guidelines, Qantas can continue to foster a sense of exclusivity, reward loyalty, and enhance the overall travel experience for its most esteemed customers. Such a decision would reaffirm Qantas' commitment to its Platinum members and set the airline apart from competitors.

I would greatly appreciate your prompt attention to this matter and a comprehensive response outlining Qantas' stance on the lounge access policy change. Additionally, I kindly request that you take my concerns into serious consideration and convey them to the appropriate decision-makers within the company.

Thank you for your time and attention. I hope that Qantas will reconsider this policy change, acknowledging the impact it has on long-term Platinum members like myself. I look forward to hearing from you soon and to continue my valued association with Qantas.

Yours sincerely,

[Your Name]"

 

[sqrt()]

I've submitted email complaint into QF ([email protected]) - suggest you all do the same. 10seconds of effort. ChatGPT great for drafting letter:

"Dear Qantas Customer Care,

I am writing this letter as a long-term Platinum member [#Member Number] of Qantas, with deep disappointment and concern regarding the recent update to your Qantas Lounge access policy. I have been an ardent supporter of Qantas for several years, appreciating the exceptional service and benefits that come with being a loyal Platinum member. However, the decision to implement this policy change effective from 15 June 2023 has left me feeling let down and dissatisfied.

The existing Qantas Lounge access policy has been a defining factor in my choice to remain a loyal Platinum member. Its comprehensiveness and flexibility have not only provided me with a comfortable and productive environment before my flights but also allowed me to extend the same privilege to my guests or travel companions. This policy has been a testament to Qantas' commitment to customer satisfaction and recognition of their loyal patrons.

The newly announced policy, which restricts access to Qantas-operated and eligible partner flights departing on the same day, is a significant deviation from the existing policy that has served the needs of Platinum members so well. By narrowing down the eligibility criteria, it feels like Qantas is diminishing the value of our loyalty and disregarding the preferences of its most dedicated customers.

As a Platinum member, I have always held Qantas in high regard for its outstanding service, and I have proudly recommended the airline to my colleagues, friends, and family. However, this change in the lounge access policy leaves me with a sense of disillusionment and compels me to question my continued loyalty to the brand. It is disheartening to witness a shift away from customer-centric policies, especially when it affects long-standing patrons who have consistently chosen Qantas over other alternatives.

I implore you to reconsider this policy change and preserve the existing lounge access policy for Platinum members. By maintaining the current guidelines, Qantas can continue to foster a sense of exclusivity, reward loyalty, and enhance the overall travel experience for its most esteemed customers. Such a decision would reaffirm Qantas' commitment to its Platinum members and set the airline apart from competitors.

I would greatly appreciate your prompt attention to this matter and a comprehensive response outlining Qantas' stance on the lounge access policy change. Additionally, I kindly request that you take my concerns into serious consideration and convey them to the appropriate decision-makers within the company.

Thank you for your time and attention. I hope that Qantas will reconsider this policy change, acknowledging the impact it has on long-term Platinum members like myself. I look forward to hearing from you soon and to continue my valued association with Qantas.

Yours sincerely,

[Your Name]"

I feel sorry for the poor soul who has to read through this.

 

[kpc]

===
Edit: Kpc's reply probably is what they are trying to cut down on.
Just pure speculation by me, which is not ideal, but if you think of it financially, that "could" be a reason, and someone at QF/QFF knows about it being done.

How much money did I spend with QF to get to QF Plat? Another benefit "enhanced"...bah!

 

[justinbrett]

Good. The lounges are too crowded.

 

[flyingfan]

I've submitted email complaint into QF ([email protected]) - suggest you all do the same. 10seconds of effort. ChatGPT great for drafting letter:

Don’t be surprised if they use ChatGPT to reply! You’d be lucky if they do, seems they’re not known for frequently answering beyond perfunctory ‘Thanks for your feedback’ unless execs get involved.