Qantas Error Fare: First Class to Los Angeles from Sydney $4,299 return @qantas.com (several dates incuding xmas holidays)

[Muppet501st]

presumably that’s for two passengers, not each. Otherwise you’d be flying first class on SQ or JL!

Those fares might be artificially inflated for a short time while yield management works out the impacts of 300-1000 unexpected tickets!

yeah, wife and i- as i quoted my original post.

The flights ex SYD are sale fares, J was $5210 one way

 

[Princess Fiona]

I think it also included flights to NY and Dallas maybe?

Included flights to anywhere in the USA but with First class on QF ito LAX from MEL and SYD.

 

[Sunnyj]

So I responded to Qantas via their email saying that we want to cancel the booking (I made it for all 3 of us on my account)…I did after the fact when they offered the BC option split one passenger out from the booking as they wanted to cancel…then we all decided to cancel hence the email to Qantas…

So Qantas has called the other passenger on my booking twice (they could not answer the call) and I got an email…not acknowledging my cancellation but telling me that the passenger with the booking split out needs to send them a written doc with their signature as I cannot ask for their ticket to cancel…I am like sure but why is no one calling me - the person who made the booking - about the cancellation…I am like hmmm maybe it is a good thing we cancelled

 

[Quickstatus]

telling me that the passenger with the booking split out needs to send them a written doc with their signature as I cannot ask for their ticket to cancel

That is actually good policy. The person who made the booking is not the owner of the ticket

 

[Sunnyj]

That is actually good policy.

I have no issue with this policy..I am just amused that they have not at least checked in with me re my booking and request to cancel…so passenger 2 who is on my booking with me gets a call but me passenger 1 gets no call or acknowledgment

 

[Quickstatus]

they have not at least checked in with me re my booking and request to cancel…

You already sent them an email saying you want to cancel.

 

[Sunnyj]

You already sent them an email saying you want to cancel

Yes but as noted by a PP above, they received a call from Qantas…I assumed we would all potentially get one? Then again it is Qantas…lol

 

[Quickstatus]

I assumed we would all potentially get one?

As you are the travel arranger, your email should suffice. But the cancellation for the other passengers should as a matter of good practice be independently verified

 

[Sunnyj]

Thanks! Interestingly Qantas did call me after I posted on here to say that yes passenger 3 can send an email confirming they also want to cancel. I had also asked passenger 2 to do the same in case it was needed but the rep said it was not needed as we were on the same booking. Anyway, emails all sent now and so we await the cancellation being processed and a refund email being sent and hopefully the money back into our accounts within the next 4 weeks…

 

[Happy Dude]

Out of interest, would name changes be permitted?

 

[cjd600]

Out of interest, would name changes be permitted?

I don't believe so, for any QF international revenue ticket (Classic Award can)

 

[Quickstatus]

The financial fallout from this error should be fully covered by the clawback of AJ's bonus

 

[LadyC]

Refund for the purchase applied to my credit card overnight.

 

[Sunnyj]

Refund for the purchase applied to my credit card overnight.

Did you get an email confirmation that the refund is being processed pls? We have not received anything and were told that we would get that email and then the refund could take up to 4 weeks…

 

[LadyC]

Did you get an email confirmation that the refund is being processed pls? We have not received anything and were told that we would get that email and then the refund could take up to 4 weeks…

Yes I got a confirmation email that they were processing the refund on 25 August.

 

[snabbu]

Did you get an email confirmation that the refund is being processed pls? We have not received anything and were told that we would get that email and then the refund could take up to 4 weeks…

My timeline of events was:

1. Replied to the "I'm sorry about the coding error" email that I wanted the full refund on Sunday morning.
2. Received a call from QF Sunday evening confirming I wanted to cancel with full refund.
3. Shortly after that call, an email confirming "Your refund has been processed".
4. Full refund appeared on my card overnight Monday into Tuesday.

 

[DC3]

Sure, the F price was great. And so is the (now) J offer. But people are bailing out?

I’ve travelled in J and F on the A380 and if I had managed to get this offer I’d take J in a flash.

 

[DC3]

And now, it’s ’Where’s my refund (‘cause I’m not happy)?’

Too harsh?

 

[SeatBackForward]

Sure, the F price was great. And so is the (now) J offer. But people are bailing out?

I’ve travelled in J and F on the A380 and if I had managed to get this offer I’d take J in a flash.

I've been reading the thread over on Reddit about it - and it's a mixed bag of people believing they should be entitled to a F seat, and others trying to point out that no, you're not.

 

[CaptainCurtis]

I think the most curious thing about this whole ordeal is that Qantas can, in fact, process refunds within just a few days.