Qantas Error Fare: First Class to Los Angeles from Sydney $4,299 return @qantas.com (several dates incuding xmas holidays)

[kpc]

Ditto...still deciding if I really want to go. QF J is meh...flew Jnb -Syd 3 days ago in QF J. Food onboard was barely edible and service was indifferent and that is being generous!

Got a missed call from Qf this evening about this fare...message left asking me to call back...wondering what they want to know.

 

[LadyC]

I decided to cancel mine. Sent the email confirming my wish to cancel yesterday and have received a response overnight that the ticket is being cancelled. Will update on how long it takes for the charge on the credit card to either be removed (is currently still pending) or refunded.

 

[Mwenenzi]

Ditto...still deciding if I really want to go. QF J is meh...flew Jnb -Syd 3 days ago in QF J. Food onboard was barely edible and service was indifferent and that is being generous!

I decided to cancel mine. Sent the email confirming my wish to cancel yesterday and have received a response overnight that the ticket is being cancelled. Will update on how long it takes for the charge on the credit card to either be removed (is currently still pending) or refunded.

With these errors fares the airline will always assume a % will cancel even if honoured. When alternate offered is made more % will cancel.
A small % will rant and rave and "demand" $ compensation, (especially in USA) even when an obvious error fare (F say less than an economy fare). Can be significant difference between a good deal and error fare, that most would recognise.

 

[SydneySwan]

Got a missed call from Qf this evening about this fare...message left asking me to call back...wondering what they want to know.

Perhaps offering you Lifetime Platinum?

 

[Sunnyj]

I decided to cancel mine. Sent the email confirming my wish to cancel yesterday and have received a response overnight that the ticket is being cancelled. Will update on how long it takes for the charge on the credit card to either be removed (is currently still pending) or refunded.

So did you respond to the email from the customer service team? I have the added complication of splitting the booking as one passenger def did not want to go anymore but now we have all decided to cancel…I am presuming I can reply to the email letting them know what I did and to cancel all 3 tickets?

 

[LadyC]

So did you respond to the email from the customer service team? I have the added complication of splitting the booking as one passenger def did not want to go anymore but now we have all decided to cancel…I am presuming I can reply to the email letting them know what I did and to cancel all 3 tickets?

I responded to the email on Sunday morning. I cancelled all three passengers. Qantas also called me Sunday evening twice, once to ask me to call back and second to confirm receipt of email (as I missed both calls).

 

[SYD]

Perhaps offering you Lifetime Platinum?

if you cancel…!

 

[kpc]

Finally made the mainstream media. Apparently 300 seats booked.

https://www.news.com.au/travel/travel-advice/flights/qantas-sells-hundreds-of-first-class-seats-to-us-for-4300-return-by-mistake/news-story/8c97b2a5e2d393ba33fe743afcbfd628

 

[MEL_Traveller]

Finally made the mainstream media. Apparently 300 seats booked.

https://www.news.com.au/travel/travel-advice/flights/qantas-sells-hundreds-of-first-class-seats-to-us-for-4300-return-by-mistake/news-story/8c97b2a5e2d393ba33fe743afcbfd628

Great publicity! Well done Qantas!

 

[Travelerwin]

I need to visit the forums more often - completely missed this one!

 

[Youfah Mizzum]

With the whole customer service declining over the last several years, and plethora and multitude of issues causing QF to be seen so much poorer in the public's eyes I think QF actually honouring the clear mistake in pricing - albeit in J not F - I think bodes well for the overall sentiment towards Qantas.
I say well done.
Hopefully this is another sign of Hudson's reign. I daresay Alan Joyce would've done a blanket cancellation of all tix.

 

[PlaneCrazy]

With the whole customer service declining over the last several years, and plethora and multitude of issues causing QF to be seen so much poorer in the public's eyes I think QF actually honouring the clear mistake in pricing - albeit in J not F - I think bodes well for the overall sentiment towards Qantas.
I say well done.
Hopefully this is another sign of Hudson's reign. I daresay Alan Joyce would've done a blanket cancellation of all tix.

AJ would have honoured the fare in economy and insisted on charging the cancellation fee should anyone wish to do so

 

[outthere1000]

Why is this six-page thread, which goes back at least to 2003, a mish-mash of scrambled dates, so that it's impossible to find the latest posts? This level of disorganisation is REALLY ANNOYING.

 

[Princess Fiona]

Why is this six-page thread, which goes back at least to 2003, a mish-mash of scrambled dates, so that it's impossible to find the latest posts? This level of disorganisation is REALLY ANNOYING.

This thread was started 3 days ago on Friday 23rd August 2024.

 

[p--and--t]

Why is this six-page thread, which goes back at least to 2003, a mish-mash of scrambled dates, so that it's impossible to find the latest posts? This level of disorganisation is REALLY ANNOYING.

Absolutely clear this thread was opened 2:54am last Friday? Not sure what you think you looking at

 

[Virgin Bart]

With the whole customer service declining over the last several years, and plethora and multitude of issues causing QF to be seen so much poorer in the public's eyes I think QF actually honouring the clear mistake in pricing - albeit in J not F - I think bodes well for the overall sentiment towards Qantas.
I say well done.
Hopefully this is another sign of Hudson's reign. I daresay the leprechaun would've done a blanket cancellation of all tix.

I agree with all of that. I'm loyal to Qantas (in the absence of a real choice), but I'm certainly not a fanboy. This is well played from Qantas.

 

[CaptJCool]

I agree with all of that. I'm loyal to Qantas (in the absence of a real choice), but I'm certainly not a fanboy. This is well played from Qantas.

So why are people who jumped on an error fare rewarded while the rest of the fan base needs stump up this mush ?


They can clearly halve the fly across the Pacific price if they wanted



And the previous Vancouver J sale fares of $5,999 (not current)

 

[kpc]

Got a missed call from Qf this evening about this fare...message left asking me to call back...wondering what they want to know.

Well they rang again tonite...just wanted to confirm I received the email re mistake fare, and that the tickets would be reissued in business class; they also confirmed my option of cancelling for a full refund if I wanted to, and they did not mention a time frame to do so.

 

[henrus]

Well they rang again tonite...just wanted to confirm I received the email re mistake fare, and that the tickets would be reissued in business class; they also confirmed my option of cancelling for a full refund if I wanted to, and they did not mention a time frame to do so.

I guess you're going to go ahead with it and keep the business fare?

 

[Captain Halliday]

Finally made the mainstream media. Apparently 300 seats booked.

https://www.news.com.au/travel/travel-advice/flights/qantas-sells-hundreds-of-first-class-seats-to-us-for-4300-return-by-mistake/news-story/8c97b2a5e2d393ba33fe743afcbfd628

The story also includes a pic of a B737.

That could be enough to get a few more people to cancel.