Qantas Executive & Board Contacts

[CaptainCurtis]

With most Qantas passengers being unable to reach the Hobart call centre, many of us have been left with no choice but to email Qantas executives for resolutions to problems that other call centres (Manila, Fiji and Cape Town) are entirely unequipped to resolve.

This post contains a link to a Qantas webpage that lists the responsibilities and experience of their Board of Directors and Group Management Committee. If you want to get in touch with these individuals to try and resolve problems, you will be able to work out who is best placed to answer your query.

https://www.qantas.com/au/en/qantas-group/acting-responsibly/our-leadership.html

Please try to resolve your issues through usual channels.

Spoiler: Moderation Notes

As Qantas does not publicly publish email addresses for their executives, we will not publish them here per our TOS relating to personal information. However, it is generally well known that the format for most Qantas email addresses is similar to other large organisations and uses a first name and last name at their Australian domain name. As such, posts in this thread that include specific people's email addresses will be redacted to ensure compliance with our own TOS.

 

[RooFlyer]

Noting Markus Svensson will replace Stephanie Tully as Chief Customer Officer soon.

 

[CaptainCurtis]

@Admin Does the 'edit' functionality remain indefinitely for an original post, or is there a better way to be managing a single post that will need to be edited in the future?

 

[AIRwin]

@Admin Does the 'edit' functionality remain indefinitely for an original post, or is there a better way to be managing a single post that will need to be edited in the future?

I believe it's 24 hours for standard users

 

[KathM]

Any board email contacts please

 

[Anna]

Just be careful what you wish for. We want individual problems fixed. The board and executive will take a broad view. Imagine how many unhappy members of other OW FF schemes have points bookings on QF long haul flights that are getting cancelled all over the place. Alan Joyce is probably hearing from fellow OW CEOs about that too, not just about the problems QFF members are having with points bookings on QF and partner airlines. Collectively and as a broad overview, maybe OW awards are just going to be too hard post pandemic. That's the risk anyway that's how the very senior people will look at it and then they'll collectively 'enhance' OW awards as the fix.

 

[Nitro6333]

Just be careful what you wish for. We want individual problems fixed. The board and executive will take a broad view. Imagine how many unhappy members of other OW FF schemes have points bookings on QF long haul flights that are getting cancelled all over the place. Alan Joyce is probably hearing from fellow OW CEOs about that too, not just about the problems QFF members are having with points bookings on QF and partner airlines. Collectively and as a broad overview, maybe OW awards are just going to be too hard post pandemic. That's the risk anyway that's how the very senior people will look at it and then they'll collectively 'enhance' OW awards as the fix.

With Oneworld looking to implement alliance wide upgrades in the near future (2020 and then delayed to 2021) I can’t foresee Oneworld discontinuing partner awards if their looking to implement alliance wide upgrades. I would think they are more trying to improve the IT behind the scenes to stop these cancelations occurring which are mainly QR and CX from what I’ve been told. It would be a huge devaluation to the alliance if partner awards were stopped.

 

[Danger]

I would encourage people to think outside the box with email addresses for executives of any company. Having worked in federal politics, I can tell you that almost all MPs had a private address beyond the [email protected]. I would be trying alternatives like, for example, [email protected] or joycea or stephtully. It's those addresses that, if ever they can be cracked, would be going straight to the recipient.

 

[Daver6]

What would be truly useful is their mobile phone number!

 

[Saab34]

I would encourage people to think outside the box with email addresses for executives of any company. Having worked in federal politics, I can tell you that almost all MPs had a private address beyond the [email protected]. I would be trying alternatives like, for example, [email protected] or joycea or stephtully. It's those addresses that, if ever they can be cracked, would be going straight to the recipient.

PAs generally monitor the mailbox and ‘clean’ it before they often read anything. Having had a bit of insight into this area recently it really depends on the PA. With one executive the PA would forward on any emails of substance to his ‘real’ email address, some contacts had filters on so they went straight through anyway.

 

[encryptededdy]

how many unhappy members of other OW FF schemes have points bookings on QF long haul flights that are getting cancelled all over the place.

Well, at least they wouldn't have it cancelled due to a lack of ticketing

 

[kelvedon]

What would be truly useful is their mobile phone number!

Well if they use Optus that’ll soon be available on line

 

[AustraliaPoochie]

Are we sure they are the right ones tho?
Some places have the dot (.) after/between names to stop bots.
Best of luck anyways, I am sure that AJ's one probably has special things (systems/spam filter/specialist filter) to stop people from outside the organis/zation "disturbing" his "important" work.
After that pie throwing incident a few years back, I am sure that his security is their "#1 priority" and they certainly won't let any tom/^ick/harry/shayna/shazza/harry "disturbing" him.

 

[Ktan89]

Not getting anything from emailing Marcus Svensson where as Stephanie Tully, you would get a call within a day or two..

 

[Nitro6333]

Not getting anything from emailing Marcus Svensson where as Stephanie Tully, you would get a call within a day or two..

Try Andrew David and cc his PA Lucinda Purser. Lucinda helped me out several times.

 

[Ktan89]

Try Andrew David and cc his PA Lucinda Purser. Lucinda helped me out several times.

Yeah, I decided to email Andrew David and Lucinda replied on his behalf. All she said was that she sent my enquiry to the customer team.
I then asked her if someone will contact me today and the response was:

" The team are dealing with a backlog of queries at the moment and will get to your query as soon as they can."

Which i understand, because customer service like the webform takes weeks for someone to reply. I actually need assistance from someone in reservations to help me adjust two flights which had involuntary changes/cancellation made by JL and QR on two legs. 1st leg with JL my connecting flight will depart before I land.
OS call centers says they can't find any thing and only option is to cancel my ticket if I don't like it.
I'm departing Sydney on the 22nd December and this is stressing me out now because everything else is booked.
I asked Lucinda if she could get someone from Hobart to assist me find a solution but no further email replies from her.

 

[Saab34]

That sucks, your email is probably just being forward to some generic [email protected] mailbox or something with a million other queries.

 

[Nitro6333]

Yeah, I decided to email Andrew David and Lucinda replied on his behalf. All she said was that she sent my enquiry to the customer team.
I then asked her if someone will contact me today and the response was:

" The team are dealing with a backlog of queries at the moment and will get to your query as soon as they can."

Which i understand, because customer service like the webform takes weeks for someone to reply. I actually need assistance from someone in reservations to help me adjust two flights which had involuntary changes/cancellation made by JL and QR on two legs. 1st leg with JL my connecting flight will depart before I land.
OS call centers says they can't find any thing and only option is to cancel my ticket if I don't like it.
I'm departing Sydney on the 22nd December and this is stressing me out now because everything else is booked.
I asked Lucinda if she could get someone from Hobart to assist me find a solution but no further email replies from her.

I would give it a week. After Lucinda forwarded my problem’s similar to yours I was contacted by Hobart and it was “sorted“ very quickly and easily with the Qantas charge card.

 

[bussyboy]

The name you probably want is the person in charge at Hobart...

 

[AIRwin]

The name you probably want is the person in charge at Hobart...

Jeremy Rockliff?